Thaloras

Hello, Thank you for reaching out and sorry for the inconvenience this may have caused. Your videos seem to be unavailable, can you re-upload them so we can figure out what the issue is? Also, do you remember what was the last part of the quest you did? If you don't remember, here is the Shaymin Quest guide so you can try to revisit the steps of the guide so you can find out where you left off. Looking forward to your response. Kind regards. Thaloras.

Hello, Thank you for reaching out to us. Can you provide screenshots of the Hearthome Gym entrance, also the NPC dialogue? What was the last quest part that you did before trying to enter the Gym? Can you provide a screenshot of that location aswel? You can also check your quest progress on PRO Wiki, to make sure that you completed all the steps of that quest. Looking forward to your answer. Kind regards, Thaloras.

Hello, Thank you for reaching out and sorry for the inconvenience this may have caused. Since you don't have any escape ropes to leave that spot, you can try battling another player, when all your pokemon get fainted, you will be teleported to the last visited pokecenter. I hope your issue gets resolved. Kind regards, Thaloras.

Hello, Thank you for reaching out and sorry for the inconvenience this may have caused. If you are sure that all your information is correct, you will most probably get a verification email, but it might take some time for it to arrive, since there is currently a bigger delay then usually. Double check if your email is written correctly, if it's not, we can assist with correcting it. Regarding the problem that you pointed out, about the other user that had an issue, their email was written incorrectly. That issue was much quicker to get resolved, since we can change it, but we cannot have an impact on the verification emails delay. I again am sorry for the inconvenience of this issue, I ask for you to remain patient for a little longer since, unfortunately, there is nothing we can do to speed up this process. Feel free to ask if you have questions or doubts regarding this issue. Kind regards, Thaloras.

Okay, my only worry is the word "betting" you used in the first message, can you explain that? Looking forward to your response.

Sorry for the delay, Can you explain your idea with more details? Also, I would love to hear the rules you have in mind.

Hello @Calebspiano, Thank you for reaching out to us. Unfortunately, we are unable to change the nickname of a Pokémon. If we did, manually approving every nickname would be an impractical task for staff to manage. It would be a huge undertaking, and such a system would likely not be sustainable in the long term. Additionally, even if we could make changes to Pokémon nicknames, we would not be able to make an exception for just your case, as it would be unfair to other players. This suggestion has been rejected many times in the past. You can check out this link for more information on why this decision has been made. I apologize for not being able to provide the answer you were hoping for. If you have any other questions, you know where to come! Kind regards. Thaloras.

Hello @Dragon57, Feel free to ask your question.

Hello @L12, thank you for reaching out to us. The IV's of the monkeys have to be summed up to a number that is higher then 90. In your case, Panpour has 96 IV's, which makes him "strong enough", while Pansear and Pansage have 87 and 88, just slightly below the requirement. I hope this information helps. Since the question is answered, I'm gonna lock this topic. For any future questions feel free to reach out again! Kind regards, Thaloras.

Hello, thank you for reaching out to us. Can you please provide a screenshot? It would help me a lot in trying to figure out what's happening. Looking forward to your response.

Hello, thank you for reaching out to us. It's a simple process of changing the email linked to your account. Make a post here, following the instructions, and a staff member that's entitled for that will change the email for you. If you have any other questions, you know where to come! Kind regards, Thaloras.

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. Unfortunately, there is nothing we can do about it, because when you got disconnected, it closed the dialogue with the NPC, making you not able to get the reward. Things like this happen to everyone from time to time, and in the end, it's just a boss fight that you can revisit every once in a while. Don't worry, the costumes are a random reward, so you still have a chance to get it every time you battle that same boss again. This might not be the response you were hoping to get, and I apologize for that. Since this is resolved, I'm gonna lock this topic now. Thank you for your patience and understanding. Kind regards, Thaloras.

Hello, thank you for reaching out to us. It's a simple process of changing the email linked to your account. Make a post here, following the instructions, and a staff member that's entitled for that will change the email for you. If you have any other questions, you know where to come! Kind regards, Thaloras.

Hello, thank you for reaching out to us. Unfortunately, we cannot delete your account, only thing we can do is change the email of the existing account if that is what you desire. All you need is to make a post here, following the instructions, and wait for the email to be changed on your already existing account. If you have any other questions, feel free to ask! Kind regards, Thaloras.

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. Please make a post here, following the instructions, and a staff member that is entitled to that role will change the email for you. Keep in mind that it might take some time for them to resolve your case, so I please ask for you to be a bit patient. I hope this helps. If you have any further questions, you know where to come! Kind regards, Thaloras.

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. Please make a post here, following the instructions, and a staff member that is entitled to that role will change the email for you. Keep in mind that it might take some time for them to resolve your case, so I please ask for you to be a bit patient. I hope this helps. If you have any further questions, you know where to come! Kind regards, Thaloras.

I'm very glad to hear that. Since the issue was resolved, I'm gonna lock this topic now. For any further questions please don't hesitate to reach out gain!

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. The issue should be resolved now, can you please try again and let me know if it works? Looking forward to your response. Kind regards, Thaloras.

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. The issue should be resolved now, can you please try again and let me know if it works? Looking forward to your response. Kind regards, Thaloras.

Hello, thank you for reaching out and sorry for the inconvenience this may have caused. The problem should be fixed, can you please try again? Also, make sure to check "Spam" folder, cause sometimes an email from PRO can be labeled as Spam. Let me know if you face any further issues. Kind regards, Thaloras.

Hello, thank you for reaching out to us. You can go to Littleroot by walking, or using teleport if you unlocked the teleport quest. Can you try to remember what was the last part of the Sinnoh quest you did? you can try to revisit every step of the quest after the interaction with Paul and see if your quest is bugged or not. Here is a link to the quest https://wiki.pokemonrevolution.net/index.php?title=Sinnoh_(quest) I hope this resolves your problem, if not, don't hesitate to reply on this topic! Looking forward to your response. Kind regards, Thaloras.

Hello, thank you for reaching out and I'm sorry for the inconvenience this may have caused. Examining the entrance will allow the player to enter the hideout, on the condition that it is the current point of the story, that is right after completing Mt. Pyre's Magma Encounter and receiving the Blue Orb and Red Orb. Furthermore, it is not possible to return inside once the hideout has been completed. The Magma encounter ends after seeing the event with the two leaders and Jackson at the very end of the summit and speaking with the old man. If you interacted with the entrance at the right time in the story, can you please send the screenshot of what the old man says, if you are still on that part of the story? Looking forward to your answer.

Hello, Thank you for reaching out to us and sorry for the inconvenience that may have caused. If you want to, we can re-merge your account correctly, but, if you do any trades on your account, that wouldn't be possible anymore. About the evolution data, we cannot do anything about it, since the account was merged incorrectly, you would have to get the "caught" and "evolution" data again. Looking forward to your response.

Hello, Thank you for reaching out to us. It looks like the game is missing a required folder. I would suggest that you reinstall the game. If that doesn't fix your issue, feel free to contact us again. Before doing that, can you send me a screenshot of the contents in the PROClient folder? Looking forward to your answer.

Hello, Thank you for reaching out to us. I'm not 100% sure on what is your problem, would you mind explaining it a bit more in depth? Is it about a Coin Shop? If it's a problem with the Coin Shop, you should click on orange button that says "Get Coins" and from there select the amount of Coins you would like to purchase. Fill out your information and the Coins should appear on your account pretty soon after. Looking forward to your response.