Calahan

Hi there, I de-leveled it 19 hours ago, reminded you of how to evolve it, and asked you to post in the megathread in the future. What made you fail its evolution again? I'm looking forward to your reply, and wish you to have a nice day in the meantime

Hi there, It's de-leveled. Please be more careful next time, remember it can only evolve when holding the Razor Fang whilst being leveled up in between 18:00 and 06:00 in game time, and in the future, please use the Evolution and De-Leveling Request Megathread in order to keep them centralized! With this being said, I wish you to have a great day, - Locked -

Hi there, and sorry for your inconvenience! Do you get an error file created? If so, could you post which error you get, in order to give a more suited reply? In general, when getting such issues, follow these steps: Try to run the game in admin mode, and windows 7 compatibility mode; also add an exception for the game to your firewall and antivirus if you haven't yet; Otherwise, please follow the Read this before making a General Support topic thread, depending on your OS: - Quote for visibility - I'm looking forward to your reply, and wish you to have a nice day in the meantime!

Hi there, and foremost, sorry for your inconvenience. First of all, check your internet connection's stability: Windows + R > type "ping -t 8.8.8.8" > hit Enter: will show you your ping and possible packets losses, to determine if it's too slow and/or unstable, Restarting your router and/or wifi card if so, Contacting your ISP if your net keeps being too slow and/or unstable. [*]Completely close, and restart your game's client; [*]Wait several minutes in loading map screen; [*]Try logging on the other server if you can, then back on your main one; [*]On the login screen, use F2 key and type clearmaps, hit Enter then restart your game's client. Have a check and tell me how it goes; I'm looking forward to your reply, and wish you to have a nice day in the meantime!

Solved in game; this is a rare issue that can happen with lags during loading maps. You're now free again, enjoy, and have a great day :) - Locked -

Hi there, and sorry for your inconvenience. I would need you to come back online in order to teleport you out of it

Alright, let's start over, shall we? -[/hr] I did read: you said both your masterballs were missing, so you bought one more to catch Entei. So supposedly had none left, since "both missing" means you had two and two are gone, and your newer, third one, got used to catch Entei. -[/hr] As I've told you precedently, there are only two ways to get your masterballs taken by the game, none is your case, and I do know that because, yes, we are able to see if a NPC is holding them, and I did check before replying, and none of these NPCs are holding your masterballs nor anything else. -[/hr] I've locked it because, as I've previously stated, we unfortunately cannot assist you further. And I will lock this one as well, as the outcome remains the same. Once again, apologies for your inconvenience. Nothing we can assist you with as there is no evidence backing up your claims, and you got your masterballs back from the respective quests you've completed. As you already know, you can get masterballs from the Bug Catching Contest, or PVP Shop. There are other possibilities as listed on the Item Guide, like exclusive events rewards, Boss reward from PC Boss, Solaceon Daily Quest once every sixth day streak, and as possible '10 Item' Tier 4 Item Recycler outcome. Once again, I wish you to have a great rest of your day. - Locked -

Because you currently own one, despite having said you had none left and used the new one you bought in order to catch Entei. There are only two ways to temporarily get your master balls taken: Heatran's quest, and Pinkan Island's quest. In both quests, you obviously get them back at the end. You finished both quests, as state the fact that you got your rare candies back too from Heatran's quest, and all your other balls from Pinkan Island's. Items don't randomly disappear, we don't have evidence backing up your claim, and masterballs are neither tradeable nor holdable, so, there is only a couple other possible explanations: Either you didn't remember how many you had last time you played, as it was months ago, or: You used one during a bag freeze issue, which could be avoided by waiting when your client freezes instead of clicking. Reminder, for the latter case, from the Read this before making a General Support topic thread: If you are sharing your account with someone, there is the possibility that this person used it for you; here too, as state the Rules, this would be your responsibility: I'm sorry for your inconvenience, however, we can't assist you further in your case. I wish you to have a great rest of your day nonetheless, - Locked -

Hi there, Please disregard Logan's statement. This isn't a map issue, merely a visual bug within your client, which restarting it completely solves. It still doesn't belong in the Report Center, which is the area to report players, however, it doesn't belong in Map Bugs either. I have thus moved it in General Support area. I know this is an old post, but better to be told late than never, for future reference. Sorry for your inconvenience. This is because you can only link Pokémon from your party in chats. You will have to first move it in your party, then you can link in either PMs or public chats. As you've noticed, if you attempt to link directly from the PC storage, it will remain stuck on your screen and, similarly to the issue above, will need to completely restart your client in order to make it disappear from your screen. ▹ Regarding your second issue, you can't have been banned for that, but yes, searching for a pokémon in your storage by either its name or dex ID will display even the ones in your current party. I don't see how that's an issue, however, once again, you can't have been banned for that. Furthermore, the area to discuss bans is the Discipline Appeals area. Please post there if you have an issue ban-related, after making sure you have been, by looking at your account's status on the dashboard. With this being said, I wish you to have a nice day!

Hi there, and sorry for your inconvenience. You seem to have found your master ball since. For future reference, know that once you've started Heatran's Quest, you must finish it as it's made in a way to ensure its difficulty, so all your eventual masterballs and rare candies are removed from you when you access the area. Just talk back to Buck inside the Stark Mountain Main Cavern once the level 99 Heatran is defeated, and you will get your goods back! Do you confirm it was your case? I'm looking forward to your reply, and wish you to have a nice day in the meantime!

Hola, buenos días, y lo siento por los inconvenientes ocasionados! Está publicado en el área correcta. Unfortunately, we cannot refund anything lost due to a disconnection ‒may it be caused by a server crash or a net drop‒, including the progress or items, as stated here: - Quote for visibility - I understand your frustration, we've been there ourselves in the past ‒still do sometimes‒, but we cannot, on our end, determine whether one disconnected by oneself during the battle, or if the server crashed. ▹ You can however get your other chance at catching Mew by defeating Boss Nikola in Unknown Place; you can also check the Trainers Valley Guide to know how to go there and beat him. Once defeated, Mew will be visible on its island again, and you will be able to challenge it a second time. ▹ Regarding your disconnection issue, if it's a recurrent issue, make sure you've downloaded the most recent client, as it seems you've been playing on mobile; otherwise, please tell me which device and system you play on, so I can assist you further. Again, apologies for your inconvenience. I'm looking forward to your reply, and wish you to have a great day in the meantime!

Glad it's solved o/ For future reference, it's working for any pokémon requiring to know a certain move to evolve. For others, you can use the Evolution & Deleveling Request Megathread. Enjoy, - Locked -

Hi there, and sorry for your inconvenience. Could you win a battle with it, whilst knowing the move? It should trigger the evolution. If it does not, I will de-level it to 99. Please have a check and tell me how it goes! In the meantime, I wish you to have a great day

Hi there, and sorry for your inconvenience! Since your progress was on Blue server and that it has merged with Red server, it will now be on Silver server. Moreover, Gold server is simply a rename of the server formerly known as Yellow. You can learn more about the merge and how to proceed here: Server Merge FAQ And you can find the common merge errors solutions here: Common Merge Errors FAQ Please read both these topics thoroughly and you will be able to log back in-game; do tell me if you need further assistance. Until then, I wish you a nice day :)

Hello there, and foremost, sorry for the inconvenience. We don't have an ETA on when the server will be brought back up. It will be announced on PRO Discord, if you wish to be notified. Thank you for your patience in the meantime. You may post about your situation in the Report Center for the Trade Moderators to be aware of it, in case you think your friend will actually report you. For future reference, as mentioned in the Read this before making a General Support topic: Hit by a "Cannot connect to server" message Follow these steps and you will be fine: 1. Check your requirements. 2. Please confirm that the server is online via the official server status link here: https://pokemonrevolution.net/status.php Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again. 3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game. 4- Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated 5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down. If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown. If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done. 6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down! Though please let me remind you of this rule: With this being said, I wish you to have a nice day, - Locked -

Hello there, and foremost, sorry for the inconvenience; though please let me remind you of this rule: We don't have an ETA on when the server will be brought back up. It will be announced on PRO Discord, if you wish to be notified. Thank you for your patience in the meantime. Hope you have a nice day, - Locked -

Did you walk really slowly on the tiles circled in Unknown007's post? I have experienced that mini boss disappearance issue myself, with Lugia, Kyogre, Groudon and Rayquaza. It worked for them all except the latter, until Artoriel's fix. Then it did for all. But I made sure to walk over the tiles a few times, even stopped on it, until the mini boss appeared. I would advise to do the same, so far experience says it's working. If you really can't manage to get it to appear for you, we will work something else out. Once again, sorry for your inconvenience.

Hola, You are now un-merged. Make sure to choose Blue server as main account this time; You can learn more about the merge and how to proceed here: Server Merge FAQ And you can find the common merge errors solutions here: Common Merge Errors FAQ Please read both these topics thoroughly and you will be able to log back in-game; do tell me if you need further assistance. Until then, I wish you a nice day :)

Since it's been taken care of, I will lock it now; once again, enjoy! :) - Locked -

Hi there, and sorry for your inconvenience. The issue is due to having been renamed with this specific capitalization, SaxSlayer, which isn't recognized by the game as it only works with capital letter at the beginning and the rest in lower case. You will thus be renamed to Saxslayer. It has been forwarded to the Administration team, and fixed once they will be available. Thanks for your patience in the meantime, and with this being said, I wish you to have a nice day!

Hola, buenas noches y lo siento por los inconvenientes ocasionados. Upon merging your account to Silver, you appear to have chosen the wrong server as main, resulting in having all your Blue server items, playtime, pokémon and such, but got the progress of the account from the server you didn't play on, Red server, hence why you got back to the beginning, without any badge. If you confirm that you would like your Blue progress back, I will forward an un-merge request to the Admins, and you will be able to merge again, choosing Blue server as your main, this time. I'm looking forward to your reply, and wish you to have a great rest of your evening in the meantime!

Hi there, and foremost, apologies for the delay of response, as well as for your inconvenience. This is your issue, correct? [spoiler=Image] It also seems that you've tried re-downloading, making a clean install, yet still encounter the issue. Try executing the game's .exe in Admin mode, and Compatibility Windows 7 (Right click on the desktop's shortcut → Properties → Compatibility → Tick the related boxes) ; Are your drivers up to date? Try updating them; Make sure you've downloaded the right client, between x32 and x64, depending on your OS. Also try with the x32 client if you haven't already. I'm looking forward to your reply, wish you good luck, and a great day!

Hi there, and thank you for your report! It should be fixed next client update, along with the trading issue associated with it. Since it's a client-sided issue, there is no way to fix it before that. There is no ETA on when it will come out, however, it will be announced on your current client upon login attempt, and on PRO Discord, when an update will be required, and available. Reminder, for when that time comes, from the pinned General Support common help thread: Out of date client or Cannot download Download the latest client version here. Due to technical constraints, the Android client will always be a bit delayed before being released with the other client versions. So please be patient and refrain from spamming threads about it. Thank you, and apologies for the inconvenience. In some cases, if you re-download the client but still see the out-of-date message at the login screen, you will need to clear your cache. You can use CCleaner for that. If you're using a shortcut to launch the game, then you will need to update that as well. Finally, make sure you've fully removed the game files from previous, outdated clients before re-installing. Sorry for your inconvenience in the meantime. With this being said, I wish you to have a great rest of your week!

Hi there, and foremost, thank you for your report! Nice spot ;) Since it's a client-sided issue, only a Developer could fix it with a new client release, and as it's a minor visual inconvenience, it has a low priority in the list of things to add or fix. I cannot give you an ETA on when it would be fixed, but it has been forwarded to them already. Sorry for your inconvenience, and the delay of response. I wish you to have a great rest of your week!

Hi again, hope your day is going well, Artoriel has looked into Rayquaza's one, and it should be fixed now. Could you have another check to confirm? The others were working since Unknown007's fix. Looking forward to your reply!