Calahan

Welcome to the staff, hope you'll enjoy your time around as one, and I can't wait to see the cool stuff you'll be working on :Heart:

Moved to proper area, and solved ingame; enjoy :Heart: - [glow=lightgreen]Locked as solved[/glow] -

You're welcome! Enjoy :Smile: - [glow=lightgreen]Locked as solved[/glow] -

Have you tried to extract the files with another software? Like WinRAR or 7-Zip ? Also, turn your antivirus and firewall off in case it detects an error during the archive extraction I will ask around, see if someone else has other possible fixes in mind :Sing:

Hello there! Yes! Along with the options listed by [mention]Carlito2[/mention], you can also get them in Excavation, if you have enough discoveries :Grin: You can also ‒still in excavation‒ buy fossils to one of the NPCs in the Historical Site, with ancient artefacts, that you get in smashing rocks in the sites. Obviously, you also have the option to buy Omanytes to other players! Hope that answered your concerns well enough; this being said, I wish you a good day! :Angel: - [glow=lightgreen]Locked as answered[/glow] -

Solved ingame, enjoy :Sing:

Hello there, and sorry for the inconvenience! It appears that, sometimes, if a lag occurs while walking into a building, it can send the user in the walls; I've sent you to your last visited PokéCenter since you weren't online; please have a check :Sing:

Hello there, I can understand your frustration, given that it is a longer and/or more difficult quest than some, but please refrain from swearing, even if self-censored :Angel: As mentioned in the Rules: Thank you for your understanding, good luck with Heatran's quest, and have a good day :Grin:

Alright, I'll have a few questions then to try to help you better: Did the game ever work correctly for you, and is just showing this bug lately after an update of some sort (on either ends)? Are you on Mac? There are issues with Mac users who haven't updated their OS to High Sierra; Are all the files for the game located in a single folder, on your PC? Did you download the game from the official main page? The more infos you can provide, the better :Smile:

Hello wesleyarlar, and thank you for your report! I have moved your topic to NPC & Scripting bugs subforum :3 I also have forwarded this to those who can fix it and hopefully, it will be soon; regarding a refund, however, I'm sorry to have to inform you that we can't refund ingame trades :D: Sorry for the inconvenience, and I wish you a good day!

Does your computer meet the requirements, then? Does it overheat? Do other games work?

Hey Anukd and welcome to PRO! :Grin: Good luck on your journey, and have a great day :Angel:

Hey Erlian, welcome to the forums! :Smile: Hope you'll have good times, too :Grin:

Hey Pandromeda25 and welcome to PRO! :Grin: I'd advise you to check our Game Guides forum and the PRO Wiki :) If you need help, take a look to our Resolution Center forum, or seek out Live Chat support via our Official Discord Server, we’ll do our best to assist you. Feel free to also check out our Facebook Page, Twitter, Youtube Channel, and Instagram as well ! Good luck on your journey, and have a great day :Angel:

Hello there and foremost, I'm sorry for the inconvenience; Try to run the game in admin mode, and compatibility mode; also add an exception to your firewall and antivirus if you haven't yet; Otherwise: Have you tried these following steps, already, from the Read this before making a General Support topic ? I'm looking forward for your answer; until then, I wish you a good day!

Moved to proper area

Hello there, and sorry for the inconvenience; Heatran's quest is made in a way to ensure its difficulty, so all your eventual masterballs and rare candies are removed from you when you access the area. Just talk back to Buck inside the Stark Mountain Main Cavern, and you will get your goods back :Grin: Regarding Genesect, you will have to defeat Nikola in order to get another chance at catching it; you will also need to catch another 150+ IV pokémon at Bug Catching to get back to Genesect's area once you defeated the boss. I wish you good luck and a great day! :Angel: - [glow=lightgreen]Locked as answered[/glow] -

Hello there, Please refrain from spamming threads about the same issue. I've already asked you to remain patient until an Admin would be available to restore it, few hours ago, here. Just a reminder that staff members work out of their free will, on their free time, and for free; some issues take time to take care of, and some matters are more urging than others. Now it should be solved, as Tiggus seem to have restored it, but please keep that in mind for further issues. :Shy: Thank you for your understanding, I wish you a good day :Sing: - [glow=lightgreen]Locked as solved[/glow] -

Well, it looks like everyone who wanted to, gave their feedback already. Locking the thread now as the last comments aren't on topic anymore; thank you all for the suggestion, taking time to answer and post your insight, please bear in mind that there isn't any ETA for further updates, and no promises can be made regarding new content! This being said, I wish you a good day! :Sing: - [glow=lightgreen]Locked[/glow] -

Hello there and sorry for the inconvenience; As [mention]Ayukura[/mention] mentioned, this belongs in the Donation and Coin Issues subforum for obvious privacy reasons, and you have posted there since; also, not every staff is available to help you on that matter, as this is sensitive informations. Thus, I will ask you to remain patient until someone who can help you with this becomes available :Angel: Also mentioned by Ayukura, and in the subforum's rules, it can take up to 24h to get your coins; then again, I'm sorry for the inconvenience, but it doesn't depend on us :Smile: I wish you a good day and hope you will get them soon! - [glow=lightgreen]Locked as answered[/glow] -

Hello there! As [mention]PurpleMauth[/mention] mentioned, an Admin will have to do it manually once available to do so; since you already posted in the Pokemon Restore Megathread, I will lock this topic :Shy: Sorry for the time it may take but again, it depends on their disponibilities out of their free time and other admin duties :Grin: Thank you for your patience and comprehension, and I wish you guys a great day! - [glow=lightgreen]Locked as answered[/glow] -

Hello there, McFerry! I understand this might be frustrating, and I'm sorry to have to inform you that we cannot reset Bosses' cooldowns for ethical reasons, unless it's bugged ‒which is not your case‒ ; The event duration already got lengthened by four days due to technical issues with Zetsu's cooldown when it got added ‒as mentioned in Discord's announcements‒, to ensure people who faced the bug would still be able to get the 5th reward; we cannot, however, elapse an event duration to meet everyone's likes, but we hope you still enjoyed the Halloween Event :Heart: Hopefully, you will be able to start earlier next time there will be an event limited in time, and will fully enjoy it! Since, as [mention]BashFick[/mention] mentioned, the event is now over, I will lock this thread; sorry for this experience, and I wish you guys a good day! - [glow=lightgreen]Locked as solved[/glow] -

Hello there! As [mention]elyaskhan[/mention] mentioned, you can teach it at a PRO Move Tutor ‒formerly known as Pre Evo Move Tutor‒ located in Daycares, not only Kanto though :Grin: Each move will cost 10 000$! In most Daycares, you will have to walk through the door behind the Eggmove Tutor and Doctor Quest NPC to get to the PRO Move Tutor: In order to unlock access to the Daycares, you must defeat Naero in Cerulean Cave :) The Daycares are located as follow: Route 5 (Kanto) Route 34 (Johto) Route 117 (Hoenn) Solaceon Town (Sinnoh) Four Island (Sevii Islands ‒ there is no PRO Move Tutor there, nor eggmove, just Doctor quests) With this being said, I will now set and lock the topic as solved; I wish you a great day! :Heart:

[glow=red]The Halloween Event has now come to an end![/glow] Thanks everyone for participating, we hope you had fun and are enjoying all your rewards and new Pokémons! And much more! You should have been teleported here if you still were in the event area when it closed. You will just have to talk to Mummy Pharais to get back to the region you went in from! If you're still stuck somewhere, somehow, in the event area, please contact a staff member on Discord or via General Support, we'll be able to teleport you out. We wish you all a great day, and see you soon for more events! :Heart:

Hello there! I'm assuming that you did Heatran's Quest recently? Heatran's quest is made in a way to ensure its difficulty, so all your eventual masterballs and rare candies are removed from you when you access the area. Just talk back to Buck inside the Stark Mountain Main Cavern, and you will get your goods back :Grin: Please have a check; in the meanwhile, I wish you a great day!