Mikami Posted June 16, 2019 Share Posted June 16, 2019 gm say at least that you are seeing the subject Link to comment Share on other sites More sharing options...
Kombu Posted June 17, 2019 Share Posted June 17, 2019 I lost about 4-5m and didn't get an answer too. From the perspective of a long-term player I'm very disappointed by the lack of response to this situation... Farming of such a sum of money takes several weeks to several months, now I don't know if I lost that time. Any word of explanation from the official side would calm me down and would allow me to wait patiently for a solution or informed about the lack of a solution. Link to comment Share on other sites More sharing options...
Developer Eaty Posted June 17, 2019 Developer Share Posted June 17, 2019 We currently just didn't have the time to check any of this. We know about the issue and fixed it but we need to check with backups and logs to see who lost money and how much. This might take a bit but we will definitely do it and keep you updated. 4 Link to comment Share on other sites More sharing options...
Shadyshiftry Posted June 17, 2019 Author Share Posted June 17, 2019 Thanks Eaty! I know y'all are busy right now. But thanks for the feedback! Link to comment Share on other sites More sharing options...
Zanderguy123 Posted June 17, 2019 Share Posted June 17, 2019 When ours money back? Link to comment Share on other sites More sharing options...
Cheefsweetleef Posted June 18, 2019 Share Posted June 18, 2019 Thanks for letting us know. General Support | PRO Official Discord | Ban & Mute Appeal | Bug Resolution Center | Suggestions | Game Guidance RULES | REPORTS | COMPLAINTS Link to comment Share on other sites More sharing options...
Wangzii Posted June 26, 2019 Share Posted June 26, 2019 It’s been 9 days from the last time a staff member replied. I’m starting to wonder if we’ll get any updates anytime soon. Link to comment Share on other sites More sharing options...
Kombu Posted June 27, 2019 Share Posted June 27, 2019 9 days from the answer and 15 from the hit by bug. Bugs by which players have serious losses should be repaired first. but apparently there are more important things than the comfort of players. it's disrespectful to the players that we have to wait a few weeks (maybe months) to return the things we lost without our fault. I need my money asap, i've lost a few deals already 1 Link to comment Share on other sites More sharing options...
Cheefsweetleef Posted June 27, 2019 Share Posted June 27, 2019 (edited) I am worried as well as I may have to stop playing for a bit soon and will be unable to make sure it is back. It really is a bother in general to lose access to what is rightfully yours due to someone elses error and never get compensated by those that caused it. I think we have all been very patient but this is becoming a bit shady at this point. I hope this will be solved in the next couple of days for everyones sake. Edited June 27, 2019 by CheefSweetLeef 2 General Support | PRO Official Discord | Ban & Mute Appeal | Bug Resolution Center | Suggestions | Game Guidance RULES | REPORTS | COMPLAINTS Link to comment Share on other sites More sharing options...
Wangzii Posted June 28, 2019 Share Posted June 28, 2019 (edited) Yeah it’s pretty disappointing how they can use the excuse about not having time to prioritize giving back what we players have loss due to a bug that they were able to fix right away. Imo, the longer they postpone it, perhaps it’ll be much harder for them to backtrack how much each player have loss from the bug. It’s almost July, let’s hope they actually give us an update about it. At this point, I won’t be surprise if they be like “sorry we are unable to recover logs on how much each person have loss.” Edited June 28, 2019 by Wangzii 2 Link to comment Share on other sites More sharing options...
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