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Hi.

 

Right at a beginning I have to say that my internet connection is good. I watch Twitch , YouTube without problems but when I play PRO , I´m getting disconnected every few minutes ( usually 2 or 3 minutes ) . I just play *disconnect* , *logging in* playing again * disconnect* and over and over . Help please . Thanks

Hi.

 

Right at a beginning I have to say that my internet connection is good. I watch Twitch , YouTube without problems but when I play PRO , I´m getting disconnected every few minutes ( usually 2 or 3 minutes ) . I just play *disconnect* , *logging in* playing again * disconnect* and over and over . Help please . Thanks

 

Try the following steps in the same order.

 

1. Disable Firewall/Antivirus since they could be causing the issues.

2. Run the game as an Admin and in Windows Compatibility mode.

3. Reinstall the game. Before installing again, first delete all the previous files.

4. Restart your computer.

5. Turn off Bandwidth-hogging plugins and apps such as Skype, Facebook, YouTube.

6. Try a new DNS server.

 

If none of these work, check out the steps mentioned here:

 

 

Here there are other methods that you can try to fix crashes, freezes, etc.

 

Other possible solutions to the crash issues:

 

  • Update your Display/Graphical Drivers
  • Update your Windows Version
  • Clear out your Physical Memory or Ram to free up space
  • Terminate processes you don't need in the Task Manager

 

Sometimes, it is even possible that the issue is caused by the unzip software. Therefore, trying to unzip with a different one may help:

  • Windows
    • Unzip file without using WinRAR or 7zip or, if not used them before, try them.

    [*]Mac

    Unzip the client using one of the following sofrwares:

 

 

 

 

 

 

unknown12.png

 

No amount of money ever bought a second of time

Try the following steps in the same order.

 

1. Disable Firewall/Antivirus since they could be causing the issues.

2. Run the game as an Admin and in Windows Compatibility mode.

3. Reinstall the game. Before installing again, first delete all the previous files.

4. Restart your computer.

5. Turn off Bandwidth-hogging plugins and apps such as Skype, Facebook, YouTube.

6. Try a new DNS server.

 

If none of these work, check out the steps mentioned here:

 

 

 

 

 

 

 

Oh thanks , no more disconnects <3

Hello @L0lex1,

 

Glad to see your issue is solved, thanks to @Euripides for the help.

Going to lock the thread since the issue is solved.

 

Kind regards, Contrary

General Support | PRO Official Discord | Bug Resolution Center

Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others.

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