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Stuck on starting screen (Android)

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Hi there,

I want to play the game on my android (Huawei p20) but after i installed it several time its always stuck on the starting screen where i have to accept the terms of view.  (cant press anything)

Does anybody knows what to do or what the problem could be?

Thx ❤️

  • Author
10 hours ago, Norex said:

Hey, can you try to close other running apps and restart the game and see if that fixes it? 

If that doesnt work try to reboot your phone and redownloading the game.

Thanks for helping, but i tried both and it just doesnt do anything 😕 do you have any idea what it could be? 

1 hour ago, FabulousK said:

Thanks for helping, but i tried both and it just doesnt do anything 😕 do you have any idea what it could be? 

Hello @FabulousK,

I'm sorry for the inconvenience.
Could you lower your phone resolution? If that didn't work, try to lower the resolution again.
I'l be waiting for a reply if that worked.

Kind regards

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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Share your questions on the forums, as they can then be of use to others.

  • Author
23 hours ago, Exotyc said:

Hello @FabulousK,

I'm sorry for the inconvenience.
Could you lower your phone resolution? If that didn't work, try to lower the resolution again.
I'l be waiting for a reply if that worked.

Kind regards

Hey there, i restarted my phone swveral times and download pro again on all download servers and suddenly it works, so idk what it exactly it was, but thx a lot for helping me ❤️

On 1/11/2021 at 2:21 AM, FabulousK said:

Hey there, i restarted my phone swveral times and download pro again on all download servers and suddenly it works, so idk what it exactly it was, but thx a lot for helping me ❤️

Locked as resolved.
Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

  • Exotyc locked this topic
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