Fabulousk Posted January 9, 2021 Share Posted January 9, 2021 Hi there, I want to play the game on my android (Huawei p20) but after i installed it several time its always stuck on the starting screen where i have to accept the terms of view. (cant press anything) Does anybody knows what to do or what the problem could be? Thx Link to comment Share on other sites More sharing options...
Norex Posted January 9, 2021 Share Posted January 9, 2021 Hey, can you try to close other running apps and restart the game and see if that fixes it? If that doesnt work try to reboot your phone and redownloading the game. My Pokemon Shop My Lending Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Fabulousk Posted January 10, 2021 Author Share Posted January 10, 2021 10 hours ago, Norex said: Hey, can you try to close other running apps and restart the game and see if that fixes it? If that doesnt work try to reboot your phone and redownloading the game. Thanks for helping, but i tried both and it just doesnt do anything do you have any idea what it could be? Link to comment Share on other sites More sharing options...
Exotyc Posted January 10, 2021 Share Posted January 10, 2021 1 hour ago, FabulousK said: Thanks for helping, but i tried both and it just doesnt do anything do you have any idea what it could be? Hello @FabulousK, I'm sorry for the inconvenience. Could you lower your phone resolution? If that didn't work, try to lower the resolution again. I'l be waiting for a reply if that worked. Kind regards 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Fabulousk Posted January 11, 2021 Author Share Posted January 11, 2021 23 hours ago, Exotyc said: Hello @FabulousK, I'm sorry for the inconvenience. Could you lower your phone resolution? If that didn't work, try to lower the resolution again. I'l be waiting for a reply if that worked. Kind regards Hey there, i restarted my phone swveral times and download pro again on all download servers and suddenly it works, so idk what it exactly it was, but thx a lot for helping me Link to comment Share on other sites More sharing options...
0park3r0 Posted January 11, 2021 Share Posted January 11, 2021 Its great to hear as it start working. Good Luck and keep Enjoying the game. Link to comment Share on other sites More sharing options...
Exotyc Posted January 12, 2021 Share Posted January 12, 2021 On 1/11/2021 at 2:21 AM, FabulousK said: Hey there, i restarted my phone swveral times and download pro again on all download servers and suddenly it works, so idk what it exactly it was, but thx a lot for helping me Locked as resolved. Have a nice day! 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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