Calithz Posted April 23, 2022 Share Posted April 23, 2022 (edited) Hi, Just came back to PRO and after change my password , i merged my old red character to be able to use it on silver server. But when i logged in, i was in the viridian maze with no pokemon, no items, nothing !! I found a bellsprout on the ground then I asked for some help on the discord and someone helped me to go out the maze with a friendly battle. I checked the PC and there was no pokemon my pokedex was empty too. I came back to the Konoha village for a new starter but seems the Akatsuki stole my bulbasaur. So, i just ask if it's possible to delete my silver character so i can make a new one and start from scratch ? (I know i can make a new one on gold server but ...) Thanks for you help and sorry for my poor english xD Edited April 25, 2022 by Calithz Link to comment Share on other sites More sharing options...
Bash Posted April 23, 2022 Share Posted April 23, 2022 This kinda sounds like you used the wrong server as main server. Quote Q: I accidentally chose the wrong main server and now all my gym badges are missing! A: This is why we added a confirmation box to ensure that players would select their proper server. However, staff can assist and unmerge your account if you chose the wrong server as main; note however that this offer is only available once and exclusively if you never traded on Silver server. In the worst case scenario, you will need to do your story quest over again, but you should have kept your Pokemon and items. Do you have some Pokemon, Items or any progress? If yes its very likerly you have chosen the wrong main server. Of course I'm talking to myself, sometimes I have to talk with an intelligent person. Picture TP4L Link to comment Share on other sites More sharing options...
Calithz Posted April 23, 2022 Author Share Posted April 23, 2022 Hi, Like i said, i had nothing : no item, no pokemon , pokedex empty , only had 1339 pokedollar. But i found the bellsprout in the viridian maze and found berry on the road to the starter village. Link to comment Share on other sites More sharing options...
Midsommar Posted April 23, 2022 Share Posted April 23, 2022 Greetings @Calithz. Apologies for the inconvenience experienced. Unfortunately the problem does not arise from the merge itself but rather from a server wipe that was made a long time ago. Those who had under 10 hours in the red server have had their data erased, which is why you are currently experiencing this issue. I'm afraid that there is nothing that can be done to recover what was lost in this character, the 3 hours in your case. We can offer you an account reset, in order to fix the issue. That would let you restart with the name name and as if the account was fresh new. You would keep any item you might have purchased in the coin shop if that is the case. Let me know if that options works for you. 1 General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Calithz Posted April 24, 2022 Author Share Posted April 24, 2022 2 hours ago, Midsommar said: Greetings @Calithz. Apologies for the inconvenience experienced. Unfortunately the problem does not arise from the merge itself but rather from a server wipe that was made a long time ago. Those who had under 10 hours in the red server have had their data erased, which is why you are currently experiencing this issue. I'm afraid that there is nothing that can be done to recover what was lost in this character, the 3 hours in your case. We can offer you an account reset, in order to fix the issue. That would let you restart with the name name and as if the account was fresh new. You would keep any item you might have purchased in the coin shop if that is the case. Let me know if that options works for you. Hi ^^ You can reset my account, it will be better for me to start again from scratch. Thanks for your help and dont need to apologies Link to comment Share on other sites More sharing options...
Midsommar Posted April 25, 2022 Share Posted April 25, 2022 On 4/23/2022 at 9:54 PM, Calithz said: Hi ^^ You can reset my account, it will be better for me to start again from scratch. Thanks for your help and dont need to apologies The account was reset and you should now be able to restart your adventure. Let me know if anything is working as intended. Looking forward to your answer General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Calithz Posted April 25, 2022 Author Share Posted April 25, 2022 8 hours ago, Midsommar said: The account was reset and you should now be able to restart your adventure. Let me know if anything is working as intended. Looking forward to your answer I just created a new character on silver server, but i cant move from the start , everything seems reset except my time played, but i'm stuck now. Link to comment Share on other sites More sharing options...
Midsommar Posted April 25, 2022 Share Posted April 25, 2022 9 hours ago, Calithz said: I just created a new character on silver server, but i cant move from the start , everything seems reset except my time played, but i'm stuck now. Let me know when you can be online, I'll try to move you so you can move again. General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Calithz Posted April 25, 2022 Author Share Posted April 25, 2022 1 hour ago, Midsommar said: Let me know when you can be online, I'll try to move you so you can move again. I'm actually Online Link to comment Share on other sites More sharing options...
Midsommar Posted April 26, 2022 Share Posted April 26, 2022 Locked as resolved in-game. General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
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