Yauga Posted January 11 Share Posted January 11 Hello, I accidentally bought a Z-Crystal I already had in my backpack. I thought it would block the purchase to limit the quantity to one and so didn't check my inventory before buying it. I heard later it would be possible to fix this mistake on your side with a refund of the coins used, removing the additional z-crystal. Normally I used PvP Coins (x45) for it. Is it possible? I would appreciate. Item Concerned: Steelium Z Screenshot: Kind regards ~Yauga~ 1 Contact : InGame : Yauga - Moffteria Discord : yauga - previously Yauga#5022 Enjoy the Game Link to comment Share on other sites More sharing options...
Fusionflair Posted January 11 Share Posted January 11 1 hour ago, Yauga said: Hello, I accidentally bought a Z-Crystal I already had in my backpack. I thought it would block the purchase to limit the quantity to one and so didn't check my inventory before buying it. I heard later it would be possible to fix this mistake on your side with a refund of the coins used, removing the additional z-crystal. Normally I used PvP Coins (x45) for it. Is it possible? I would appreciate. Item Concerned: Steelium Z Screenshot: Kind regards ~Yauga~ Greetings @Yauga Your request has been forwarded and will soon be processed. Have a great day and wish you the best of New Year, Fus1onflare General Support / Bug Resolution / General Complaint / Report Center / Discipline Appeals Have a question, or facing an issue with something in the game? ->Make a thread to reach out to us in the correct subforum. Please do not contact us for private support. Know that, sharing your questions in forums can be useful to other players. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 14 Administrator Share Posted January 14 On 1/11/2024 at 8:06 PM, Yauga said: Hello, I accidentally bought a Z-Crystal I already had in my backpack. I thought it would block the purchase to limit the quantity to one and so didn't check my inventory before buying it. I heard later it would be possible to fix this mistake on your side with a refund of the coins used, removing the additional z-crystal. Normally I used PvP Coins (x45) for it. Is it possible? I would appreciate. Item Concerned: Steelium Z Screenshot: Kind regards ~Yauga~ Hello there Yauga and thanks a lot for your patience. After asking the Content Admin, the reason why the NPC does not stop players from purchasing more units of the same crystal is because, while in the official games you can assign one crystal to more Pokemon, on PRO that is not possible and therefore players might need more than one. Given your request, I have now removed one crystal from you and added 45 PVP Coins to your account. With this said, I wish you a wonderful day/week. - Keita Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Fusionflair Posted January 16 Share Posted January 16 Locked as resolved. General Support / Bug Resolution / General Complaint / Report Center / Discipline Appeals Have a question, or facing an issue with something in the game? ->Make a thread to reach out to us in the correct subforum. Please do not contact us for private support. Know that, sharing your questions in forums can be useful to other players. Link to comment Share on other sites More sharing options...
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