Hello,

As mentioned on Discord, I have lost several entries in my Pokédex, including legendaries. This includes the Pokemon shown in the attached screenshot, as well as Hoopa.

 

I also discovered that I was missing the evolutions of Weedle and Oshawott; however, these reappeared in my Pokédex after I evolved them again... 

 

Since one of my goals is to complete dex, this situation is quite frustrating. I would greatly appreciate it if this issue could be resolved.

 

silver server, ign luohan

 

Edited June 20Jun 20 by Luohan

any chance to fix it?

Hey @Luohan

 

I am sorry for the inconvenience caused by this issue.

 

This appears to be related to the currently known Pokédex caught-data issue that has affected a number of players. Unfortunately, while some lost Pokédex data was previously restored from a backup, any data obtained after that backup and subsequently lost may not be recoverable at this time.

 

The developers are aware of the issue and have been investigating possible solutions, particularly for entries that are difficult or impossible to reacquire. However, we are currently unable to manually restore the missing Pokédex entries.

 

Thank you for providing the information regarding Hoopa and the missing legendary entries. I will forward your report so it can be reviewed alongside the ongoing investigation into the Pokédex data-loss issue.

 

We apologize for the frustration this has caused, especially for players working toward Pokédex completion, and we appreciate your patience while the developers continue looking into the matter.

 

Cheers,

Beacon

Good day @Luohan

Thank you for your patience while a solution for this issue was put in place. To reacquire the Pokedex Data for any Legendary that you own, you can interact with the PC in the Professor's Lab in each region (Professor Oak, Elm, Birch, and Rowan). These Labs can be found in the following Towns:

• Kanto - Pallet Town

• Johto - New Bark Town

• Hoenn - Littleroot Town

• Sinnoh - Sandgem Town

Can you try speak with the PC in any of these labs and let me know if this fixes your issue?

I look forward to hearing from you.

Regards,

Bitterblade

4 hours ago, Bitterblade said:

Good day @Luohan

Thank you for your patience while a solution for this issue was put in place. To reacquire the Pokedex Data for any Legendary that you own, you can interact with the PC in the Professor's Lab in each region (Professor Oak, Elm, Birch, and Rowan). These Labs can be found in the following Towns:

• Kanto - Pallet Town

• Johto - New Bark Town

• Hoenn - Littleroot Town

• Sinnoh - Sandgem Town

Can you try speak with the PC in any of these labs and let me know if this fixes your issue?

I look forward to hearing from you.

Regards,

Bitterblade

thanks for info, i get it done at 1st day this service was released

yaaay.. :)

Good day @Luohan

I am glad to hear that you were able to successfully reacquire your Legendary data.

With that being said, I will be closing this thread now. If you have any further questions or concerns, do not hesitate to reach out.

Regards,

Bitterblade