Hello! I'm very sorry for the delay in getting back to you. I've already discussed your case with the appropriate team, but unfortunately, there's nothing we can do for you in this situation. I completely understand your frustration, especially after not getting the results you were hoping for from the IV Shuffle. However, IV rerolls are entirely random, and once completed, their results are permanent and cannot be reversed. Unfortunately, a refund isn't possible either, as the IV Shuffle was successfully used, even if it didn't produce the results you were hoping for. I'm truly sorry that we can't offer you a different solution. Since there's nothing further I can do to assist you with this matter, I'll go ahead and close this thread. If you need help with anything else in the future, please feel free to create a new one. Kind regards. Hallowglow.