Hello Xugo~
Just to add info about it, after our heroic attempts in Help chat:
- Entering a battle is considered an instant loss, and throws Xugo straight to the Pokemon Center
- We tried to sneak him into the Viridian Maze to get the abandonned pokemon. While successful to sneak in, the abandonned pokemon was unfortunately not there.
- It was also not possible to sneak past the NPC preventing progressing in Pewter to try and buy a Magikarp.
- Professor Oak doesn't even say anything apparently. Furthermore, Xugo got stuck in the Lab until relog. Of course, unsuccessful at getting a new Starter pokemon, and Pikachu was already gone.
Apparently, Xugo's account was very possibly a target of an account wipe, which condition was to have played less than an hour total and be inactive for over 2 years. The result is that all pokemons are wiped out, but apparently variables too, which would explain the glitchiness happening in Oak's lab. So solving the problem might be a little more complicated than just giving a pokemon.
Edit: Also, probably worth mentionning this was on Red server.