Travok

Hi Raselrifat, every so often we open the name change, account reset and server transfer service like this one. Unfortunately the service has ended and the thread been locked so at the moment I'm afraid you cannot transfer your gold account to silver. We open the service periodically so you will have to wait until the next one to request a server transfer. As we've not long had the service open there is no set time when we will reopen the service. You will need to keep an eye on the forum or the official pro discord page as we will announce when we open the service again. I'm sorry dude, it's not what you want to hear but I hope this explained it clearly for you.

Hi Himanshu, I'm sorry for the inconvenience you've experienced. Could you answer these questions for me so that I have more information and can help you better: Have you checked your spam folder as sometimes pro emails will be sent there? Did you try to reset you password via your setting on the forum or here on the pro website?

Hi stavd, the world quest is still in development at the moment as there are still bugs with the quest that the developers are trying to fix. Because of this the 0.5% chance for World quest to start isn't on at the moment. Every so often we run a WQ manually but as it is still in the development and testing phase the WQ are like stress tests as Wally mentioned in the screenshot Alixx7 provided. At the moment the WQ isn't stable, because it is impossible to test it with 100s of players participating in it without releasing it to the members. We have a testing team but we do not have enough testers to test something like how the WQ will go when 100s of players playing it, that is why there are bugs with it when it is released. Each time a WQ is released we learn more about the bugs and come closer to fixing it but until that happens there is no regular schedule for the world quest and there is no ETA for when it will be fully fixed. I hope this has answered your question clearly, if you'd like to know anything else than please ask and I will do my best to answer.

Hi K1NG3DDIE, It says on the staff guide By running from the battle the pokemon disappeared. I'm sorry if you misread it or didn't understand it properly but the pokemon will disappear if you capture it, run away from it, knock it out or have all your pokemon knocked out. You can leave the island at any time before you initiate the battle and the pokemon will stay there but once you initiate the battle that is your only chance to catch that pokemon (with the exception of server crash). I'm sorry dude, luckily it wasn't a legendary and Rotom can be caught elsewhere in game. You can find Rotoms: Haunted excavation site (it is a tier 9 spawn) Honey trees (trees need to be done in a specific order) Morty boss reward (can select Rotom as 3rd time reward) PvE coin master (pokemon rotate so will not always be there) I hope this explained it clearly for you and again I'm sorry you missed out on the Rotom.

Hi Yashpreet, as Alixx7 mentioned you can learn sketch from the move relearner for $2000 pokedollars. This is how you can replace old moves on a Smeargle. The move relearner can be found in: Kanto: Cerulean and Saffron Johto: Goldenrod and Blackthorn Hoenn: Slateport and Sootopolis Sinnoh: Hearthome and Snowpoint Please remember that Smeargle can only have one sketch at a time so you will need to use sketch to learn a move before relearning sketch a second, third, etc. time.

Hi, I've spoken to other staff, a little while ago we gave everybody 40 coins as there was a long maintenance, when blue and red servers joined to silver you would've got the coins from both server to a total of 80. Then not too long ago we made coins usabled between both servers instead of just one at a time so the coins you had on both servers (80 on silver and 40 on gold) got merged into the 120 you currently have. So that is how you got the 120 coins you currently have. I hope this explains it clearly for you dude.

Hi Mushroommm, we do occassionally run contests with coins as rewards but if you entered one of those you'd probably remember. You do not get coins at the start of the game, I have just created a new account to confirm this. As you cannot trade yet and you say you haven't donated I'm unsure on where the coins could have come from. I will speak to the developers to see if they can see how you got them and get back to you.

Hi Prezervathief, after looking into your name and its meaning I see nothing wrong with it and do not see why others may think it inappropriate, your username is fine dude.

Hi Emmanuel, I've double checked with the moderator lead and your description of time stalling is correct. Time stalling = bannable Pp stalling = not bannable What you were doing with pp stalling is fine. Hope this clarifies it for you.

Hi Jaysouth, I'm sorry for the inconvinience. Did you change the password via the forum or via the forgotten password on the website?

I will lock this thread as the query has been answered.

Hi BallaO, I've noticed that you've also posted in the evolution and deleveling request megathread please note for the future that you only need to post in that thread and do not need to create a new thread for it. I will lock this thread seeing as you've posted in the megathread already. I have also deleveled the Tyrunt for you so will be level 99 next time you log in.

Hi VashKetchums, the email address is the same for both VashKetchum and VashKetchums

Hi Bassemandere, thanks for reporting this. The bike isn't free, you use the voucher in the bike shop so you can buy the bike for 60k pokedollars. It used to be that you give 75k instead of a ditto to the kid who gives you the voucher and then you got the bike for free from the bike shop. The quest changed a while ago and I'm guessing someone forgot to change the voucher information. I will pass this on to the content team to change. Thanks for letting us know.

Hi LostDragon02, as Coono stated focus band has a 12% chance of leaving your pokemon at 1hp instead of fainting when attacked. Focus sash is an item that will be guaranteed to stop your pokemon from being ko'd and leave your pokemon with 1hp if it was at full hp when attacked. Maybe you were thinking of this item? How many times did you pokemon faint intstead of being left at 1 hp?

Hi Vashketchums, I've noticed that you have two accounts. Vashketchums with 0 hours and Vashketchum with 81 hours. Before I proceed can you please confirm for me that you didn't mix up the accounts and that the pokemon and items are not on the Vashketchum account as I can see that Vashketchum has had mounts and membership on that account.

Hello Kayo, are you still having problems connecting to the game? On our tools it says that you are currently in game, if that's not you playing than that may be the reason why and there are things we can do to fix the issue.

Hi NatSpencer, please note the support subforum rules, specifically rule 1 As the others have mentioned the server is currently locked due to maintenance. The developers are currently fixing a major bug, unfortunately we cannot give an ETA of when the maintenance will be over. It will be announced in the pro discord channel when the servers are going back online. If you are not in the official discord channel you can click on this link to join it: https://discord.gg/98pMNxq You can check server status on the discord by using the ^up command in the bots channel. I will lock this thread as the query has been answered.

You're welcome, I will now lock the thread as your query has been answered

You're welcome dude, I will lock this thread as the inquery has been answered.

If you sent a message via contact us then I'm not surprised if you didn't get a response. Support inqueries like this are handled on the forum. As far as I'm aware the contact us goes to the developers (not 100% sure on that though), all I know is the staff (like me) who handle to support inqueries do not have access to messages sent via contact us. As to why you don't have anything on your account, a little while ago we had a clean out of old "dead" accounts. Anyone with very low hours and who hadn't played in a long time got hit by this in order to clear up room on the database. According to our logs it was yellow (now gold) that you played on, the last time you logged in was July 2nd 2019 and the time before that was October 3rd 2017 (that was also the date the account was made). If that was the case than you most likely fell into that category as you didn't have a lot of hours and did not play for a long time. Can you confirm for me the hours you had on the account (if you can remember - doesn't have to be exact) and if you played any time other than the day you made the account? I will speak to some of the management team to see if there is anything we can do as well.

Hi khenhihu, this subforum is for general support with regards to problem resolution and not for general chat topics or requesting help with building a team. May I suggest pvp or general game talk subforums to post in with requests such as what you have. You're more likely to get a helpful response in one of those subforums for something like this. I will lock this thread as it isn't a support query. I hope you can find the information you seek in those other channels dude.

Hi vegante, general support is not the place to discuss bans, it is the 2nd rule of general support subforum Please post in discipline appeals subforum if you wish to appeal against your ban. I will now lock this thread as it shouldn't be in this subforum.

You're welcome dude and I'm glad you've got it working. As your problem has been fixed I will lock the thread.

Hi dude. First I must say you do a LOT of trading, both normal and loaning, it took quite a while to look through it all and I only went back the last 2 weeks, please keep track of what pokemon you have on loan and when they are due to return. Also I cannot see how long you have loaned pokemon out for so cannot tell you for how many days the loans were for. The Garchomp got returned to you today and Nidoking is out on loan to Dante03. On Choasknigth you have out on loan: Mamoswine id: 28155559 on loan to Icacherazo from 31st July Aerodactyl id: 20757543 on loan to Brandonlee1 from 23rd July On Bristelback you have out on loan: Goodra id: 26826282 & Lucario id: 26826289 on loan to Xmonts from 1st August Ferrothorn id: 11017206, Ludicolo id: 25158233, Nidoking id: 18004199, Scizor id: 25411197 & Pelipper id: 21529916 on loan to Dante03 from 31st July Hope this information helps you dude.