Astraea

Hi there, As of the recent Generation 7 update, Hyper Potions healing was reduced from 200HP to 120HP; the tooltip for this in the client is not yet updated unfortunately, but it has been forwarded to our developers. Please keep an eye on the Downloads & Update Logs when the fix is out! As for your missing money, the only explanation is that you have bought items from an NPC, and/or you fainted whilst in battle, taking 5% of your total money as a punishment. I'll leave this thread open in case you have any further questions! Kind Regards, Astraea.

Hi there, There should be five Pokemon in total to find; are you sure that you have thoroughly checked all locations? I'll paste part of the Sinnoh Guide below to help you out! [spoiler=Eterna City]Now we are in Eterna City! Go to the gym and you are going to find Gardenia outside and she will ask you if you can check the building in the north of the city! Go to the building and we are going to find grunts for Galactic Team again, Be ready to battle! Once in the building go to the top and you will find Commander Jupiter and Jevons, Talk with Jupiter and beat him! After you beat him talk with Devons and help him to find some pokemon! Pokemon Locations: After you find all pokemons, Talk with Jevons again and then go to the gym! Kind Regards, Astraea.

Hi there, Silver and Gold are two completely separate save files that do not interact with one another; although you haven't yet created your character on the Gold server, it is still considered a registered account on the Gold server. It appears your Water Cloak has arrived safely to Pibem on the Gold server. As there is no way to mail items between Gold and Silver, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, Unfortunately, according to the database, it appears that you are unable to pick up the TM Toxic. This is because you have either picked it up before, or the ID for TM Toxic has been set in such a way where the database assumes you've picked up TM Toxic before. This can sometimes happen due to the way our system for IDs work currently, and there is no workaround I'm afraid, as fixing this issue requires a complete redesign of our current system with Shane's help. We also cannot verify if it was an issue with the ID itself, or the player simply having picked it up before, which makes refunding/compensation impossible as we cannot act on hearsay. Thankfully, it appears a friendly player has mailed you TM Toxic, so please have a look in your mailbox! Again, we apologize for the inconveniences caused by this issue. Despite this, I hope you have a good rest of your week and a good game. Kind Regards, Astraea. - Locked -

Hi there, The core of this issue is generally your antivirus blocking PRO from loading. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red/Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

As your issue has been resolved, I'll now lock this topic. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Welcome to PRO!

Welcome!

Welcome to PRO!

You've been around for awhile, but welcome!

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red and Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Locking this as solved, enjoy! Kind Regards, Astraea. - Locked -

Locking this as solved, enjoy! Kind Regards, Astraea. - Locked -

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red/Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Locking this as solved, have a good day. Kind Regards, Astraea. - Locked -

Hi there, Apologies in the delay of response! Said Pokemon have been moved out of your party and into your PC; could you please have a check and confirm that for me? Kind Regards, Astraea.

Locking this topic as the original poster's issue has been solved, have a great day! Kind Regards, Astraea. - Locked -

Hi there, Said Pokemon have been moved out of your party and into your PC; can you please have a check for me and confirm this? Kind Regards, Astraea.

Hi there, Sorry for the inconvenience; unfortunately, as stated in the Evolution and Deleveling Request Megathread, we cannot 'de-evolve' your Pokemon: With that said, as there is nothing I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. Kind Regards, Astraea. - Locked -

Hi there, As stated in the Common Merge Errors: FAQ: Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red/Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.