Fluffles

Hi there. We are aware of the bug with Pursuit causing you to be unable to switch out, or have your pokemon faint. Our Developers are working on a fix as we fix and the server should be updated with the fixed version of Pursuit once the bug is fixed. Unfortunately, we cannot give an ETA as to when this bug will be fixed. However, you can join our PRO Official Discord for updates regarding the issue. With that being said, I'll now lock this thread. Good luck and have a great day!

Hi there. It seems as if you are in the middle of the Heatran Quest. Your rare candies have been taken from you at the start of the Heatran Quest to ensure difficulty during the quest. After completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your rare candies back. If you need further help with completing the Heatran Quest, feel free to check out the Legendary Megathread. Locked as Solved.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day!

Hi there. I've moved all the pokemon except your Mudkip in your PC. Can you check that for me?

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. We are aware of the bug with Pursuit causing you to be unable to switch out, or have your pokemon faint. Our Developers are working on a fix as we fix and the server should be updated with the fixed version of Pursuit once the bug is fixed. Unfortunately, we cannot give an ETA as to when this bug will be fixed. However, you can join our PRO Official Discord for updates regarding the issue. With that being said, I'll now lock this thread. Good luck and have a great day!

Hi there. We are aware of the bug with Pursuit causing you to be unable to switch out, or have your pokemon faint. Our Developers are working on a fix as we fix and the server should be updated with the fixed version of Pursuit once the bug is fixed. Unfortunately, we cannot give an ETA as to when this bug will be fixed. However, you can join our PRO Official Discord for updates regarding the issue. With that being said, I'll now lock this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. You can find all the new changes regarding the new update in our Downloads and Update Logs. Let me know if you need further help!

Hi there. We're really sorry for the inconveniences caused lately. For those of you who lost membership time due to the recent crashes and technical issues we had, a 3 day MS extension has been granted to you. Let me know if you need further help.

Hi there. Thanks for the response. Heatran should be the only quest that takes your Masterball. You should still be able to use it when catching the other legendaries! Let me know if you need further help.

Hi there. First of all, please be sure to check that your Leftovers aren't in your inventory again. If not, then unfortunately there's a possibility you may have been hit by a Rollback. As quoted, Surprisingly enough this can happen with equipping held items too, like in your case. Unfortunately, we are unable to recover your items if you've been hit by a rollback as quoted below. For more information, please check out this thread.

Hi there. It seems as if you are in the middle of the Heatran Quest. Your Masterball has been taken from you at the start of the Heatran Quest to ensure difficulty during the quest. After completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your Masterball back. If you need further help with completing the Heatran Quest, feel free to check out the Legendary Megathread.

Hi there, those leftovers should be yours as I've done nothing but recover your pokemon. Nevertheless, as you're pokemon have been moved, I'll now lock this thread. Let me know if you need further help. Good luck and have a nice day!

Hello there! Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Sorry for the inconvenience and I hope you understand!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

Hi there. I've deleveled your pokemon. Can you check that for me?

Hi there. Can you send me a screenshot saying it's been reset? Please make sure you clicked on the link sent to you in the email to do so. If you didn't get the mail, let me knnow.

For scheduled maintainance, you may check the Official PRO Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for unannounced server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players. Next, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your issues, you may try the following: * Call your internet provider. * Troubleshoot Your Hardware. * Opt for a wired connection if you’re using a wireless connection * Turn Off Bandwidth-Hogging Plugins and Apps. * Try a New DNS Server

Hi there. At the time you created this post, the servers were down for maintenance. Nevertheless, the servers are now up and you should be able to log on. Please take note that you have been given a 3 days MS extension if you had one active. With that being said, will now be locking this thread. Good luck and have a great day.

Hi there. At the time you created this post, the servers were down for maintenance. Nevertheless, the servers are now up and you should be able to log on. Please take note that you have been given a 3 days MS extension if you had one active. With that being said, will now be locking this thread. Good luck and have a great day.

Hi there. Thanks for the report. Our Developers are aware and have worked on a fix regarding this. You have also been given an MS extension of 3 days to compensate for all the technical issues lately. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Thanks for the report. Our Developers are aware and have worked on a fix regarding this. You have also been given an MS extension of 3 days to compensate for all the technical issues lately. With that said, will now be locking this thread. Good luck and have a great day!