Fluffles

Hi there. Thanks for the report. Our Developers are aware and have worked on a fix regarding this. You have also been given an MS extension of 3 days to compensate for all the technical issues lately. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day!

Hi there. If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ.

Thanks for your input, but you can put your suggestions under the Suggestions sub-forum. It may be taken in consideration, but as of now there aren't any plans for iOS support. Sorry to disappoint you, but I hope you understand.

Hi there. Upon checking, it seems as if that your data is on the Gold server. You need to make sure you're logging on this server instead of Silver. Please let me know if you can log onto the Gold server.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. As stated can you try to delete all your PRO files and reinstall the client? The client is functional for most people therefore, there isn't really much of an issue with it.

Hi there. You can actually change the resolution of your screen on the options tab in the login page of PRO. If there are no further resolutions, then that is the resolution that your phone sees fit for your device. Nevertheless, you can try to reinstall the app on your phone.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have.

Hi there. I've moved your pokemon to your PC. Can you check that for me please?

Welcome to PRO! Hope you enjoy.

Welcome to PRO! Hope you enjoy.

Welcome to PRO! Hope you enjoy.

Hi there. It seems as if you are in the middle of the Heatran Quest. Your rare candies and Masterball have been taken from you at the start of the Heatran Quest to ensure difficulty during the quest. After completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your rare candies back. If you need further help with completing the Heatran Quest, feel free to check out the Legendary Megathread.

Hi there. It seems as if you are in the middle of the Heatran Quest. Your rare candies have been taken from you at the start of the Heatran Quest to ensure difficulty during the quest. After completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your rare candies back. If you need further help with completing the Heatran Quest, feel free to check out the Legendary Megathread.

Hi there. If you haven't updated your client you'll have to download the latest update here! Please remember that you need to completely uninstall and delete all your PRO files. This includes everything that you unziped and/or downloaded. When running the new client, please make sure the old one is deleted and ensure that you're running the newest version of PRO that you downloaded.

Hi there. Considering you've been using the correct email, could you follow the steps here to get the activation email resent to you? Don't forget to check your junk mail and make sure you typed your email correctly. This could take up to 30 minutes. Using a different browser could also help.

Hi there. Please try to check with your internet provider as there are some cases wherein they block certain games/sites. It could also be that your internet connection doesn't meet the needs of PRO. With that said, you can try to play the game while running a VPN or a Proxy.

Hi there. As quoted from a General Support Sticky thread, Let me know if it works for you now. Also please try to check your internet connection!

Hi there. I've moved your pokemon to your PC. Can you check that for me? Also, I can't withdraw pokemon for you as it is meant to be locked, sorry.

Hi there. As stated by Spacemuffin, you can check out the photo below for the EV areas and their time intervals. You can actually see this photo on our PRO Official Discord. It is pinned under the #support tab. You may also use the Reborn bot in #bot-commands in our Discord for more of your PRO needs.

If they're locked, they aren't from Hoenn. I didn't lock any of your pokemon, sorry.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!