Fluffles

Hi there. First of all, please refrain from multiple threads on the same topic. I've gone over and merged your threads together. Next, could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue. If you're still unable to see your character, you may have to wait until the more updated client is released soon. Please stay tuned in #announcements of our Official PRO Discord for further announcements.

Hi there. Happiness doesn't matter. In order to use Waterfall out of battle, you'll need the 8th Hoenn badge and actually got the HM for yourself. Please do note that not all Waterfalls are climbable. Furthermore, I've gone over and checked your account on the database and it seems as if you don't have the HM nor the 8th badge. You can get Waterfall at the following locations. • FOUND at Cave of Origin B3F • FOUND at Sinnoh Safari Area Zone 4 (only if you had not found it previously) Let me know if you need anything else.

Glad to hear that your question has been answered. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread as it'll be fixed in the next update. Good luck and have a great day!

Hi there. Sorry for the inconvenience and thanks for reporting. I've reported that bug and it's now been fixed. It'll take effect in the next server crash or downtime. You can keep an eye out in #announcements of our Official PRO Discord for annoucements on PRO. Afterwards, could you check this for me please? Let me know if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Before anything, if you play on Android, Hi there. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? If you are still experiencing the lag, please do let me know so I can move you out of the area you're in. Please refrain from going to crowded areas in the mean time with the newest client. Sorry for the inconvenience. Looking forward to your response in the mean time.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

You're welcome! Will now lock this thread as resolved it's been fixed in the next client. Feel free to report other bugs you find within the game!

Hi there. Sorry for the inconvenience. Unfortunately, not all VPNs seem to work for PRO. Most work, although not all, and your current VPN may one ones that unfortunately do not work. Nevertheless, could you try another VPN or proxy? You should still be able to connect with such. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Please do let me know if it fixes it for you as I've checked on my personal client and it seems to be alright to me.

Hi there. Could you please elaborate on your issue further so I can help troubleshoot your problem? What do you mean it's stuck? Do you receive an error message? Is your character stuck? If your character is stuck, please try the following below. ▪︎ Try Alt+Tab ▪︎ Use an Escape Rope ▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter ▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar ▪︎ Log out, and then back in ▪︎ Close the whole client and start PRO again Looking forward to your response in the mean time.

Hi there. I'm really sorry for the inconvenience. Could you please tell me the error message you receive so I can troubleshoot your case further? Also, could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here?

Hi there. Could you first try to completely close the client and try again? If this doesn't work, could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue.

Hi there. Sorry for the inconvenience. This was an issue caused by mismatched IDs for the clothing. Nevertheless, I'm pleased to inform you that a fix has been added into the game. Fashion Girl Emily in Celadon Mart 1 is able to exchange between Goth and Autumn Clothes for free. This is so you can trade in your clothes and have them changed back to normal. Let me know if you need anything else.

Hi there. Unfortunately in that case, you'll simply have to wait for the next update on the client which will be released in the future in order to fix this issue. This is a known issue and a fix has already been provided in the following client. As stated, you can keep an eye out in our Discord for when this will be released. Let me know if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? Let me know if this fixes your issue.

You're welcome. Really sorry for the inconvenience once again. Please stay tuned in #announcements of our Official PRO Discord for further announcements. I'll also reply once again once the client is released to let you know!

Hi there. Due to a bug, Shiny event pokemon were possible, which is why you may have seen someone's shiny event Bulbasaur. The bug has been removed again, but the player will remain with his exclusive pokemon because it would be wrong for us to take such pokemon especially since it was a bug on our part. It'll remain without a sprite until the next client update. Please stay tuned in #announcements of our Official PRO Discord for further announcements. As for Darkrai, there is still no news on the Halloween Event, so you'll have to remain patient. There is no estimated time as to when the event will be released. As stated above, please keep an eye out in our Discord for further announcements. Let me know if you need anything else.

Hi there. Could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue.

Hi there. Could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue with the trees. As for the Skiers, this is a known visual bug, and a fix is being worked on. However, there is no estimated time as to when it'll be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Really sorry for the inconvenience. Let me know if you need anything else.

Hi there. Could you please specify your issue further? If you're talking about the lighting setting (Also known as detailed lighting) in your options menu, it is there to provide aesthetic appeal to your game. Turning it on will allow you to see day and night cycles in-game, whilst turning it off will allow you to permanently have day time. This is an alternative to the lighting command that used to be for the console, which made it impossible for Android players to use. Hope this clarifies things for you.

Hi there. As stated, you'll simply have to enable detailed lighting as shown then click "Apply". This should solve your issue. Let me know if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. I've asked a developer to look into your issue, and I'm glad to inform you that it should be fixed in the next client update. However, there is no estimated time as to when this will be released. You can keep an eye out in #announcements of our Official PRO Discord for when it's fixed. I'm also really sorry for the kick, it was needed to look into your account further. In the mean time, I hope you continue to enjoy PRO.