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Fluffles

Former Staff
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Everything posted by Fluffles

  1. Hi there. This is an error caused by the headgear that you're wearing. Taking it off should fix your issue for now. I'll forward the issue of the hair with that headgear though. I'll have it looked into. Thanks for reporting this bug. For now, if you want your hair as normal, please take off the headphones. Let me know if you need anything else.
  2. Hi there, Sorry for the inconveniences that occurred due to the Bag Glitch. If your game freezes when opening up the bag, do not click anything. The client will sort itself out. You can avoid it by opening their bag every 5-10 minutes when farming, or simply waiting when it glitches. As quoted,
  3. Hi there. Sorry for the inconvenience and thank you for your patience. The bug should now be fixed and you should now be able to evolve him at Route 120 into Rotom-Wash. There's an Evolution tutor for Rotom at Hearthrome city too if needed. Let me know if you need anything else.
  4. Hi there. The servers were currently down due to some bug fixes. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. For more information on the new updates added this patch, please check out the Update Logs. With that said, will now be locking this thread. Good luck and have a great day!
  5. Hi there. I've moved the pokemon over to your PC. Can you check that for me please? Sorry for the inconvenience.
  6. Hi there. Yes, a new client has been released. If you haven't updated your client you'll have to download the latest update here! Please don't forget to delete all your PRO Files before reinstalling. Let me know if you need anything else.
  7. Hi there. Sorry for the inconvenience. This is a bug with older Android devices. Could you please try to update your graphical drivers or your phone's system? Let me know if this fixes it for you.
  8. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!
  9. Hi there. Sorry for the inconvenience. This is a bug with older Android devices. Could you please try to update your graphical drivers or your phone's system? Let me know if this fixes it for you.
  10. Hi there. Sorry for the inconvenience. You can download the x86 download from the Downloads Page as it's the same as the download for the x32 download. For more information on the new updates added this patch, please check out the Update Logs. You have also been given a 3-Day MS in your bag as compensation. Let me know if you need anything else.
  11. Hi there. Before anything, could you please try to reinstall the new client? Be sure to download the latest update here? You may also want to update your graphical drivers whilst doing so.
  12. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!
  13. Hi there. Do you happen to be running Windows Vista? Looking forward to your response.
  14. Hi there. The servers were currently down due to technical difficulties. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. For more information on the new updates added this patch, please check out the Update Logs. You can check server status by doing ^up in #bot-commands in our Discord. You have also been given a 3-Day MS in your bag as compensation. Good luck and have a great day!
  15. Hi there. Sorry for the inconvenience. You can download the x86 download from the Downloads Page as it's the same as the download for the x32 download. Please do note that the servers are down to update them accordingly. There is no estimated time as to when they'll be up. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Let me know if you need anything else.
  16. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!
  17. Hi there. I've moved you to your last visited PC on Silver. Could you please check that for me? Sorry for the inconvenience. Let me know if you need anything else.
  18. Hi there. Sorry for the inconvenience. This is simply a visual bug and should be fixed in the next client update. Unfortunately, there is no estimated time as to when the client will be released. Please stay tuned in #announcements of our Official PRO Discord for further announcements. For now, you can search for the item in your search bar or fully restart your client to see it again. Let me know if you need anything else.
  19. Hi there. For future reference, here are the requirements to run PRO on your phone. Let me know if you have any further clarifications. Operating System: Android 4.4 (KitKat) or later. CPU: 1.2Ghz+ Dual Core or better recommended. Ram: 1.5GB+ recommended. Graphics Support: OpenGL ES 2.0 or later.
  20. Hi there. Sorry for the inconvenience. We're currently having technical difficulties with the downloads page as of now. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, there is no estimated time as to when this will be fixed. Nevertheless, please use the download links here for now.
  21. Hi there. Sorry for the inconvenience. We're currently having technical difficulties with the downloads page as of now. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, there is no estimated time as to when this will be fixed. Nevertheless, please use the download links here for now.
  22. Hi there. Sorry for the inconvenience. I've reported that bug and it's now been fixed. It'll take effect in the next client update. Thanks for reporting. You can keep an eye out in #announcements of our Official PRO Discord for when the new client is released. Let me know if you need anything else.
  23. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!
  24. Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue. If not, I've reported that bug and its fix will take effect in the next client update. Thanks for reporting. You can keep an eye out in #announcements of our Official PRO Discord for when the new client is released. Let me know if you need anything else.
  25. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!
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