Shinohara

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that your Ferrothorn has been successfully recovered and it should be in the last slots of your PC. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. As your issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @PokeTrainer7 I'm sorry for the inconvenience. I would like to inform you that at the end of each month the PVP-Season end and your rating, victory and loss of that pvp season get reset to zero in order to prepare for the next season. If you are interested to know the pvp results of the last season you can find them here: PVP RESULTS APRIL 2019 I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @HooyaKerrii I'm sorry for the inconvenience. Unfortunately i am unable to find the Pikachu you're describing as it doesn't exists on our database. There is the chance that you might have lost it during a rollback happened due to a crash and you didn't notice it. If you would have traded it, released it or did anything else we would have been able to track it but unfortunately as it doesn't appear on our database it means that it might have been lost meanwhile it had a ID. 0. I'm sorry to disappoint you but i hope you can understand. Please, let me know if there is anything else i can do for you. Have a wonderful day!

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that your Ferrothorn has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @taylegacy I'm sorry for the inconvenience. As we have talked in-game, i've recovered all the Slowpoke and Slowbro that had the highest IV. In that way you should be able to find the one you wanted. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @sdbv I'm sorry for the inconvenience. I would like to inform you that those two Gyarados and Dragonite are native of Johto. As you are still Kanto and you have never played Johto before, it is normal to have them locked into your PC and not usable as for now. You will be able to use them as soon as you start the Johto region. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Joshpr88 I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @PanTopocho I'm sorry for the inconvenience. I would like to inform you that, quoting the Reborn Bot, which you can use on our OFFICIAL PRO DISCORD using the command ^s nameofthepokemon to know all the spawn location of a pokemon and ^s nameofthemap to know all the pokemon that spawn in a specific map, you can obtain pancham in the following ways: Pancham #Map Area Daytime Rarity MS Level Item Saffron Dojo Koichi (Reward) M/D/N - No 15 - Love Island House 1 Shary/Shaui (Reward) M/D/N - No 15 - I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @MonomaxSitlhou I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @taylegacy I'm sorry for the inconvenience. It seems like you released over than 30 slowbro with that level. Could you please tell me some characteristic like their ID, abilities, IV, etc? Looking forward to your reply, have a wonderful day!

Hi @Jagerseele I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. As the issue has been solved I will not close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !

Hi @smokerT5 I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @HooyaKerrii I'm sorry for the inconvenience. I would like to inform you that, after checking youra account, it seems like you have caught 3 Pikachu female recently and all of them are into your PC. You have 2x level 5 (one c with naturealm, one with nature bold) and 1x level 6 (nature quirky). They are respectively in the slot 60,62,63 of your PC. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @simjimmy I'm sorry for the inconvenience. The servers were down due to technical difficulties. However you should now be able to log on again. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress, reset the cooldown of the boss or give you back your consecutive wins because, unfortunately, our TOOLS do not allow us to check consecutive wins and therefore currently lack of the system to give them back to players. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Also, please refrain from using inappropriate language and from swearing as that's strictly forbidden. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Roronoa24 I'm sorry for the inconvenience. I would like to inform you that, as stated above, you can change the form of Rotom in the same way you did it the first time. You can change the form as many time as you prefer. In specific, you simply have to go in one of the following locations, interact with the boxes and choose the form of Rotom you most prefer. Do note that each Appliance corresponds to a different form of Rotom. They are as follows: I hope this can help, let me know if you have any further questions. Have a wonderful day !

I would like to apologize for the inconvenience experienced and I will try to be as much transparent as possible and clear things for you. As you have stated above, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers. We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game. We are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now. Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease those annoying crashes. In specific, the crashes are being caused by the script of the game, and not from the server itself, and that is somehow a positive news as it gives our developers the chance to work directly on the issue without needing to interact with third parties (e.g the server host). Unfortunately these are unexpected crashes and therefore we really cannot predict them as they really unpredictable, and this means that we cannot really tell to play when a server is going to crash otherwise we would have done that already. However, regard what people can expect, i would say HUGE improvements. Our developers are skilled and talented, they fight everyday to completely analyze the reason of the crashes and fix them, and they have never gave up in front of any obstacle. I cannot give you any estimated time, but i can assure you that the issues will be fixed as soon and fast as possible. Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash. Regard any compensation, it is true that we could offer some compensation for the server crashes, and we might think about it, but we deem that this is not the correct moment do to that. If you think about it, if we would create any specific event aimed to compensate our players in this moment, they could not enjoy that as the frequent crashes would be really annoying and would block them from enjoying the game. It would also be useless as a compensation is given once the issue has been fixed and not meanwhile it is being experienced. However, despite i cannot guarantee you anything, we might think about something specific to apologize for the inconvenience experienced recently due to the frequently crashes. In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on. It is always good to note however that, despite there are without any doubt error on our end, a connection issue is not ALWAYS caused by an issue on our end, and this has been verified with some user losing connection while the server was still online together with players. Sometimes instead it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to be perceived and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know that this doesn't provide any solid answer to your questions and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. I hope the information given provided some clarification. As information have been given and i cannot offer further support for this specific thread, i will close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm sorry for the inconvenience. Could you please try to open it with your smartphone and check if you are able to view that? Also, could you please try to clean your browser deleting cookie-cache? Looking forward to your reply, have a wonderful day!

Hi @Luca7 I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should not be able to experience that error anymore and should be able to play without any problem. As the issue has been solved I will not close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. As the issue has been solved I will not close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !

Hi @sreeragcr7 I'm sorry for the inconvenience. I would like to inform you that, quoting the Reborn Bot, which you can use on our OFFICIAL PRO DISCORD using the command ^s nameofthepokemon to know all the spawn location of a pokemon and ^s nameofthemap to know all the pokemon that spawn in a specific map, you can encounter bulbasaur and squirtle in the following places: Bulbasaur #Map Area Daytime Rarity MS Level Item Safari Area 2 Land M/D/N Tier 8 No 10-14 - Route 25 Cave Entei Guardian (Reward) M/D/N - No 15 - Cinnabar Lab Room 2 Oak (Reward) M/D/N - No 15 - Squirtle #Map Area Daytime Rarity MS Level Item Vermilion City Surf/Fish (Super Rod) M/D/N Tier 8 No 13-18 - Cinnabar Lab Room 2 Oak (Reward) M/D/N - No 15 - I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @thongton I'm sorry for the inconvenience. I would like to inform you that there was an issue with our servers and that it has now been solved. You should now be able to correctly talk with the NPC without any issue. As the issue has been solved I will not close the thread. If you have any further questions, please do not hesitate to ask. Have a wonderful day !

Could you please tell me if you tried to open the same link or you tried to send another change password request? Also, make sure to open the last link received and not an older one. Looking forward to your reply, have a wonderful day!

Hi @ann4 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @LasagnaBeach I'm sorry for the inconvenience. Could you please tell me how did you experienced that bug? Did you do anything specific or it just happened? Looking forward to your reply, have a wonderful day!

Hi @finnderboss420 I'm sorry for the inconvenience. It seems like there was an issue with our website, could you please try to change the password again? To change your password, please head here FORGOT PASSWORD WEBSITE and put your username. You should receive the email where you will be able to confirm the change password and pick a new one. Please, make sure to choose an alphanumerical one in order to not get any issue while doing the login. (character allowed from A to Z and 0 to 9) Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !