Shinohara

Hi @Kloputzen I'm sorry for the inconvenience. I would like to inform you that Articuno is not obtainable in any way, as well as Zapdos and Moltres. Therefore you didn't lose it but just got his seen data, which is useful to catch Mew in the future as stated in the LEGENDARY MEGATHREAD Regard the servers, they were down due to technical difficulties. However you should now be able to log on again. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @binbau10 I would like to apologize for the inconvenience and thank you for contacting us. After checking your account it seems like you have battled only 2 Legendary Beasts out of 3. It is possible that you may have to refight them again, as the quest may reset them in their locations. Therefore, could you please go in all the location of where the Beasts are located and check which one you miss? You can find them at the following location: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Please. make sure to check accurately if they are there and take a screenshot as evidence in case they are not there. Looking forward to your reply, have a wonderful day !

Hi @Jevi I'm sorry for the inconvenience. The servers were down due to technical difficulties. However you should now be able to log on again. Could you please try to log? If you are still experiencing the issue, could you please explain what kind of issue are you experiencing while you try to log into the game? Looking forward to your reply, have a wonderful day !

Hi @bao18082004 I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @YuHaiyuyu I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. In the while, could you please tell me what antivirus are you using and the path where the PROClient folder is locate? (e.g C:\Users\Name\Documents\ProClient\) Looking forward to your reply, have a wonderful day! Have a wonderful day !

Hi @Macke17 I'm sorry for the inconvenience. Could you please try to move the PROClient into your downloads folder (like google chrome download or firefox downloads folder in base of what you use) and then try to open the client running it as administrator? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @esedude I'm sorry for the inconvenience. Could you please explain what kind of error are you getting while you try to download the game? In that way we could try to find and fix it. Looking forward to your reply, have a wonderful day!

Hi @TheoRT I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @menekratis I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @K4rma I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Do note howver that there is not a way to reset your story progress alone and leave the pokemon there. In the best of the scenario you would have to trade all your pokemon to another of your account, ask for a reset when they will be avaialble and then trade everything back once you hacve the 4th badge. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements as that is where we announce all of our updates. Let me know if you have any further questions, have a wonderful day !

Hi @Luohan I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your money and not their pokemon/money/cooldowns. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. However our developers stated that in the future there might be improvements for what regards out tools that will permit us to check those kind of logs and permit us to have a more solid and better solutions for these situation. We are also aware of the issues related to the status of our server and some bugs related to NPC, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections and bugs may be frustrating. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, let me know if you have any further questions. Have a wonderful day.

Hi @RoronoaZoro96 I'm sorry for the inconvenience. As we have discussed in-game, what you have experienced might have been a visual bug that was not able to be reproduced by us, as you have seen while you were showing and helping me in trying to replicate it. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Once again thanks for your report and wish you a wonderful day!

Hi @hellboy I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Kaarot01 I'm sorry for the inconvenience. Could you please log and check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Lastdrop I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that it seems like there is an issue on our end for what regard the touch on android, that seems to not work properly on some android device. Our developer has been informed about it and informed us that it will be fixed with the next client release. Unfortunately i'm not able to provide you any estimated time as for when the new client will be released, however I will personally update you as soon as the new client will be released and therefore the issue solved. Please, be patient in the while and do note that we are volunteers and we act in our own time. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi [uSER=1017571]@CyprianKetchup[/uSER] I would like to apologize for the inconvenience and the delay. The issue should have been solved, could you please try to interact with them and let me know if you have been able to continue the quest? Looking forward to your reply, have a wonderful day!

Hi @iMaxie I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @ductran123 I'm sorry for the inconvenience. I would like to inform you that to access the Flower Paradise you need to have a team that have these characteristics: A pokemon with serene grace + roost At least one pokemon with chlorophyll At least one pokemon with leech seed as move A pokemon with 252 of DEF EV A pokemon with 31 speed Natural cure pokemon Arcanine Could you please create a team with these characteristics and then let me know if you have been able to access it? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Kawaiinugget I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Couger2274 I'm sorry for the inconvenience. I would like to inform you that FLASH is not a TM but is intead a HM, and this means that you can use it an infinite amount of times. It will never disappear from your inventory and will stay there forever. Therefore, you don't need to buy a new one. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @gumgumrun I'm sorry for the inconvenience. Could you please try to move the PROClient into your downloads folder (like google chrome download or firefox downloads folder in base of what you use) and then try to open the client running it as administrator? Looking forward to your reply, have a wonderful day!

Hi @Arlon I'm sorry for the inconvenience. I would like to inform you that you can obtain the PRO Member role on forum by activating a membership in the game meanwhile the donator role is obtained by donating to the game. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!