Shinohara

Hi @sagitario25 I'm sorry for the inconvenience. I would like to inform you that in order to evolve Misdreavus you do not need a level up while the pokemon hold the item. To evolve your Misdreavus you have to open your inventory, from there click on your stone and then click on Misdreavus and it will evolve. You can find an example on how to evolve your Misdreavus by checking the here below spoiler: [spoiler=CLICK HERE - HOW TO EVOLVE MISDREAVUS] I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Shivu I'm sorry for the inconvenience. Is it possible that you have blacked out during a battle? That means having all your Pokémon die/faint in a battle and being sent then to the last visited pokecenter. This is one of the most common ways to lose money since blacking out make you lose 5% of your current money which would be like 5.000 pokedollars in your case. Please, do note that, unfortunately, we are not able to refund you of your money as the game is intended to work like this and has been developed to work like this as PRO is an MMO and therefore it is intended to be slightly harder than handheld games. Looking forward to your reply, have a wonderful day !

Hi @ANIKETSK181 I'm sorry for the inconvenience. I would like to inform you that to access the Flower Paradise you need to have a team that have these characteristics: A pokemon with serene grace + roost At least one pokemon with chlorophyll At least one pokemon with leech seed as move A pokemon with 252 of DEF EV A pokemon with 31 speed Natural cure pokemon Arcanine Could you please create a team with these characteristics and then let me know if you have been able to access it? Looking forward to your reply, have a wonderful day!

Hi @slick I'm sorry for the inconvenience. I would like to inform you that the issue has been solved and the fix should be applied at the next server crash/restart. Could you please check that once any of the said action will happen and tell me if it worked? Looking forward to your reply, have a wonderful day!

Hi @slick I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved as we are volunteer and act in our own time, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @asyouwish01 As mentioned at the beginning of the thread: Therefore you can level your level 100 riolu when it has 255 happiness by making it battle a wild pokemon during daytime. Have a wonderful day !

Hi @TheCharly I'm sorry for your inconvenience; I would like to inform you that, unfortunately, our controller feature isn't perfect. However, could you please try to disable the option "allow controller" and use a program like JoyToKey to map the controller, like this: Please, try that and let me know if it solves your issue. Looking forward to your reply, have a wonderful day!

Hi @Nimbostratus I'm sorry for the inconvenience. I would like to inform you that you have 55 hours on the Gold server and 63 on the silver server. As 48 hours correspond to two days you will most likely see something like: GOLD: 2 days and 7 hours SILVER: 2 days and 15 hours This is intended to work like that exactly because 2 days correspond to 48 hours, and it's not any bug. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @PokeTrainer7 I'm sorry for the inconvenience. I would like to inform you that in order to evolve Misdreavus you do not need a level up while the pokemon hold the item. To evolve your Misdreavus you have to open your inventory, from there click on your stone and then click on Misdreavus and it will evolve. You can find an example on how to evolve your Misdreavus by checking the here below spoiler: [spoiler=CLICK HERE - HOW TO EVOLVE MISDREAVUS] I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Eskrim I'm sorry for the inconvenience. I would like to inform you that you are able to change the form of your Shaymin as many time as you want, there is not a limit. To do that, just interact with the obelisk in route 224. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Efernoth I'm sorry for the inconvenience. Unfortunately, we're not providing any support for Linux users as of now, but that doesn't mean we wont do that in the future. Although there's no guarantee that we will do that. Basically, it's because our Developer can't use IL2CPP on Linux. We're still looking for a workaround to this as we understand we have a small yet significant player base from Linux as well. I understand your concern, but as of now we can't do much. You'll simply have to wait until a potential Linux client is released in the future. However, there is no estimated time for this and it's not certain that one will ever come out due to technical restraints. Please do note that PRO staff are volunteers and act in their own time. Nevertheless, if you would like to play you can follow this guide made by one of our players: INSTALLATION ON LINUX . Remember however that since we do not provide support for Linux users as of now, it's not guaranteed that the guide will work. I'm really sorry for the inconvenience, and hope you can understand. Please, let me know if you have any further questions, have a wonderful day.

Hi @Flarex I'm sorry for the inconvenience. After checking your account it seems like you are missing the Route 1 Egg. Could you please go there and check if you are able to find it and pick it up? Looking forward to your reply, have a wonderful day!

Hi [uSER=841926]@omedio[/uSER] I'm sorry for the inconvenience. Could you please log in the game so i can trade them back to you? Looking forward to your reply, have a wonderful day!

Hi @Drojal I'm sorry for the inconvenience. I would like to inform you that when Nikola says "Zero Days" it means that the cooldown is lower than 24 hours. For example, if the cooldown would be 23 hours it would say zero days as cooldown. However i can assure you that there is not any bug about it and you most likely have to wait some hour to be able to fight him Could you please try again in some hour and then make me know tomorrow if you have been able to fight him? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AshleyCurry I'm sorry for the inconvenience. As you have seen, we had noticed that people were picking the wrong togekiss-mount and therefore we have decided to add a mount-trader that would work one-time only in order to not let player abuse it by changing their mount every time they wanted a new color. Unfortunately, as you have already used your chance and already changed your mount, we cannot offer you another change as it would be unfair toward the other players that used that as well and accepted the fact they are not able anymore to change it since the NPC has been developed to work only one-time. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @glenn1001 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that we no longer offer this service. The NPC at the Saffron Station was added to compensate those who were affected by a change in the past. However given that the change made live was several months ago, there is no longer a need for such NPC. It was really only intended to be around for a month or two. However, despite of that, it was there for much longer than that. I'm really sorry to disappoint you, but I hope you understand. Please, let me know if you have any further questions. Have a wonderful day!

Hi [uSER=1664811]@DarsOrtiz[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Suicune has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Brice57 I'm sorry for the inconvenience. I would like to inform you that to access the Flower Paradise you need to have a team that have these characteristics: A pokemon with serene grace + roost At least one pokemon with chlorophyll At least one pokemon with leech seed as move A pokemon with 252 of DEF EV A pokemon with 31 speed Natural cure pokemon Arcanine After checking your team it seems like you are currently missing Natural Cure pokemon, could you please try to obtain it and then try again and let me know? Looking forward to your reply, have a wonderful day!

Hi @HatredJT I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Kawaiinugget I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Drom1 I'm sorry for the inconvenience. I would like to inform you that in order to open two clients at the same time you just have to open one, wait that is completely open and then just open the second using the same client and launcher. It's not necessary to create another folder, you can open multiple clients by using the same launcher. Could you please try it ? Looking forward to your reply, have a wonderful day!

Hi @artix68 I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account artix68 and it seems like you have 38 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Skilly I'm sorry for the inconvenience. The servers were down due to technical difficulties. However you should now be able to log on again. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress, reset the cooldown of the boss or give you back your consecutive wins because, unfortunately, our TOOLS do not allow us to check consecutive wins and therefore currently lack of the system to give them back to players. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Also, please refrain from using inappropriate language and from swearing as that's strictly forbidden. Please, let me know if you have any further questions. Have a wonderful day!