Shinohara

Hi @Deepandeepu I'm sorry for the inconvenience. I would like to inform you that we will never transfer all the progress/item/pokemon/coins from an account to another. If you would like to transfer the pokemon and the coins from an account to another, if both of them are yours, you will have to do that manually by yourself. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further question. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties. As that is an error on our end and that cause a crash of our servers, even changing password won't fix the issue. The only thing you can do in those moments is wait that the server get restarted by one of our admins. However, I would like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless you should now be able to log on again. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Kalosz I'm sorry for the inconvenience. I would like to inform you that it seems like there is an error on our end and it has been forwarded to our developers. Unfortunately there is not any estimated time as for when that error will be solved, but it should be soon. However, you should be able to normally access the game without any problem. Please, let me know if you have any further question. Have a wonderful day !

Hi @ram112233 I'm sorry for the inconvenience. Unfortunately i was not able to understand what kind of help you need. Could you please try to explain it better? Feel free to use google translate. Looking forward to your reply, have a wonderful day !

Hi [uSER=58044]@DarkBaron[/uSER] I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer item/pokemon/money between servers. The only thing would transfer your entire account but i'm sorry to inform you that transfers are not available as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @StronkLikeBull I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @huer I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties. As that is an error on our end and that cause a crash of our servers, even changing password won't fix the issue. The only thing you can do in those moments is wait that the server get restarted by one of our admins. However, I would like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless you should now be able to log on again. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @TheCharly I'm sorry for the inconvenience. I would like to inform you that, even if Spritzee and Swirlix's evolutions are now officially coded in the game, it is yet not possible to obtain them as the items necessary for the evolutions are not available to players yet. Unfortunately, i cannot give you an estimated time for when they will be obtainable from players. Please, do note that staff members are volunteers and they act in their own time. Please, stay tuned on the #announcements channel of our OFFICIAL PRO DISCORD for further announcements and take note that, once they will be available, a post will be made in the UPDATE LOGS. Hope that what said provided some clarification, let me know if you have any further questions. Have a wonderful day !

Hi @IlGiova I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Eskrim I'm sorry for the inconvenience. Unfortunately i was not able to understand what you meant with this thread and your sentence. Could you please try to explain it in a better way or in a more accurate-specific way? Looking forward to your reply, have a wonderful day !

Hi @TheCharly I'm sorry for the inconvenience. Unfortunately, the only type that is available to players right now is the Grass cloak. The evolutions for the other cloaks are already coded as stated in our UPDATE LOGS, but they are not available to players yet. When their spawns and way of evolving will be added, you'll be able to evolve them into your desired pokemon. Unfortunately, we also cannot give any estimated time as for when they will be available to players, however you can keep an eye out on our OFFICIAL PRO DISCORD to be always notified about any announcement we make about any update/release/content/feature related to Pokemon Revolution Online. I'm sorry to disappoint you, but I hope you understand and that the information given provided some clarification. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @ZPokiih I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x1 Master Ball and x2 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @SeveroSX I'm sorry for the inconvenienve. I would like to inform you that you when a pokemon get traded through the lending system, once the time expire it will come back to the owner in the same way that it was before the lending trade. This include level, ev, iv, etc. Quoting the LENDING TRADE GUIDE: Therfore, as you traded it with the lending trade, even if the Pokémon had 510 EV, it is normal that they came back to you with EV and LEVEL that they had before the lending trade. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @3000 I'm sorry for the inconvenience. I would like to inform you that you can find all the commands available to you here: LIST OF AVAILABLE COMMANDS The F2 one can be found under the CONSOLE section. However, i can tell you that the only one useful in general and optimized might just be staffview. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Levu I'm sorry for the inconvenience. After considering the situation, I would like to inform you that there is absolutely no problem in selling that Pokémon. Therefore, you're allowed to sell it. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @sqrtcosh I'm sorry for the inconvenience. I would like to inform you that your Treecko has now been deleveled to 98, giving you the chance to evolve it to grovyle at 99 and sceptile at 100. Could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=1507169]@cheeziedildis[/uSER] I'm sorry for the inconvenience experienced and for your loss. I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you had just caught the pokemon, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, if we would refund you by giving you a new Pokémon,, it would be unfair to all the others that have lost part of their progress due to a crash, regardless if on our end or theirs, if we would refund you and not them. Refunding everyone means like thousands of players, and that is something that would break the balance of the game but more important is something that would take a really big amount of time from us, time that would be removed from other things like working on the stability of the servers, making events, etc. Please also take the time to read the thread linked below, for future reference: Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize like specific events aimed to make our players happy and make them enjoy the game, which is our main goal. We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry about your loss and I'm sorry to disappoint you, but i hope you can understand. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Have a wonderful day !

Hi @francyscadj I'm sorry for the inconvenience. Could you please tell me how many friends do you have in total? Also, could you try to add your friends by doing /friend <username> and check if they appear ? If they do not appear with the command, please try again a second time when they are online. Looking forward to your reply, have a wonderful day !

Hi @Marceau I'm sorry for the inconvenience. Is it possible that you have blacked out during a battle? That means having all your Pokémon die/faint in a battle and being sent then to the last visited pokecenter. This is one of the most common ways to lose money since blacking out make you lose 5% of the money you had would have been around 40k. Please, do note that, unfortunately, we are not able to refund you of your money as the game is intended to work like this and has been developed to work like this as PRO is an MMO and therefore it is intended to be slightly harder than handheld games. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Kamika7e I'm sorry for the inconvenience. I would like to inform you that Focus Sash get automatically destroyed once its effect get activated. They are in fact one-time usable items and once used they get destroyed. Sometimes however there is a visual bug where, even if they have been used, you can still see them being held by your Pokémon. However that's just a visual bug and they do not work anymore exactly because they can be used only one time and they have been used already. Since that is just a visual bug, once you click on them they will simply disappear as they have have been already used and destroyed, but you could still see them due to that bug. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!