Shinohara

Hi @munchin I'm sorry for the inconvenience. Could you please tell me who is the one that you want as next thread owner? Looking forward to you reply, have a wonderful day !

Hi @TRETNOVA I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. If you have not played yet on another server with the same account, for example you played on silver, you can still start a new adventure on gold. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Locked as the giveaway has finished and the winners have been announced. Congratulation to the winner and have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @x123z I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @GamerseignVs I'm sorry for the inconvenience. I would like to inform you that, if i have understood correctly your issue, that rule exists already. Quoting our TRADE RULES : If you should experience any player breaking the rules, you are able to report them in the REPORT CENTER. Please, make sure to read our HOW TO REPORT GUIDE and to attach all the proper evidence (in this case screenshot of the agreement and the chat). In case you do not know how to take a screenshot, you can check and learn how to do it by reading our FORUM IMAGES GUIDE. I hope the information given provided some clarification, please let me know if that is what you were looking for and if you have any further questions. Have a wonderful day !

Hi @MagikrapReload I'm sorry for the inconvenience. Is it possible that the Pokemon you've to train is a Pawniard? If yes, i would like to communicate that the name of the user is Abhishek123123. Please, let me know in case he's not the one and tell me what pokemon you have been given so I can check the trade-partner name. Looking forward to your reply, have a wonderful day !

Hi @Trexxenn I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @NerfDuskblade I'm sorry for the inconvenience. As you have seen, we had noticed that people were picking the wrong togekiss-mount and therefore we have decided to add a mount-trader that would work one-time only in order to not let player abuse it by changing their mount every time they wanted a new color. It is also good to note that the NPC warns you saying he will trade the mount only once. Unfortunately, as you have already used your chance and already changed your mount, we cannot offer you another change as it would be unfair toward the other players that used that as well and accepted the fact they are not able anymore to change it since the NPC has been developed to work only one-time. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @ExileDeadWolf I'm sorry for the inconvenience. Could you please attach the patchererror.txt that has been generated into your PROClient? Also, could you please tell me what version of windows you're running (10, 8 , 7), if 64 or 32 bit and what is the antivirus that you are using? Looking forward to your reply, have a wonderful day !

Hi @tho1234 I'm sorry for the inconvenience. I would like to inform you that the only way to level up your Pokémon is battling wild pokemon, trainers and using rare candies. There is no other way to level them up. During the story it is relatively easy to level them as you can find a lot of trainers of your same level. I can suggest you to get Pokémon such as Gengar and Gyarados in case you're still completing the story. In case you've already completed the story and you're just interested in level your Pokémon, the most suggested places are the Cerulean Cave, Victory Road, Mt. Silver and you can know how to reach-access them by checking our HTASA: HOW TO ACCESS SPECIFIC MAPS. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @krizzial1922 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @aaliewaaalie I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Red6527 I'm sorry for the inconvenience. The servers were down due to technical difficulties. As that is an error on our end and that cause a crash of our servers, even changing password won't fix the issue. The only thing you can do in those moments is wait that the server get restarted by one of our admins. However, I would like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless you should now be able to log on again. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @NotDrinker I'm sorry for the inconvenience. I would like to inform you that your Slowpoke has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @Goldorako I'm sorry for the inconvenience. After checking your account it seems like you have all of 40 eggs, could you plese tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day !

Hi @darkanimeboi I'm sorry for the inconvenience. Could you please tell me what antivirus do you use, your windows version (10, 8, 7) and if 64bit or 32 bit? Looking forward to your reply, have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. Could you please state what kind of item did you bought and how many of them? List them please. Looking forward to your reply, have a wonderful day!

Hi @GoNamSoon I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Spitzhackekoeln I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Nesiah I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to the relevant parties that will investigate it. Unfortunately, there is not an estimated time as for when the issue will be solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @Allurite I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Tatiana I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Xise I'm sorry for the inconvenience. I would like to inform you that we are aware of the issue and it has been forwarded to the relevant parties. The issue should be completely fixed today/tomorrow, please be patient in the while. Have a wonderful day !