Shinohara

Hi @Daniel502 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x2 Master Ball and x14 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI -[/hr] Regard heatran,.I would like to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Heatran for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash/disconnection, regardless of on our end or theirs, or if they killed/ran from it. Therefore, if you would like to have another chance to catch Heatran you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. I regret to inform you that, as you have bought the item intentionally and not due to a mistake (it's not possible to buy all of them for an error) we cannot refund you of the token. If we would refund you of the token after you bought something like that intentionally, we should refund any single player that ask a refund because they do not want anymore what they bought and they are not happy with what they have bought despite it was intentional. I'm sorry to disappoint you, but I hope you can understand that we cannot refund a player of the value(money/token) just because they changed idea and they do not want anymore what they bought. Please, let me know if you have any further questions. Have a wonderful day !

Hi @szymq123 I'm sorry for the inconvenience and the delay. Your Linoone has been moved into your PC as it was not from Kanto and you're currently playing Kanto's story. Could you please check it? Looking forward to your reply, have a wonderful day !

Hi @munchin Thank you for your patience. I would like to inform you that the owner of the thread has been changed in Nisouc, as you requested. Is there something else i can do to help you? Looking forward to your reply, have a wonderful day !

Hi @YoungTavolino I'm sorry for the inconvenience. I would like to inform you that, as stated above, you do not need to create more folders of the game but you just need to click on the lancher more times. With a single folder you can open more clients, you just need to open a client and then click again on the launcher to open another. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @LuciusVictor I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Becy I'm sorry for the inconvenience. After checking your account it seems like you are missing the Route 9 Egg. Could you please try to pick it up and tell me if your issue has been solved? You can find it here: Looking forward to your reply, have a wonderful day !

As it seems that the issue has been solved, i will now close this thread. In case you would like to issue a report, you can do that in the REPORT CENTER. Please, make sure to read our HOW TO REPORT GUIDE and to attach all the proper evidence (in this case screenshot of the agreement and the chat). In case you do not know how to take a screenshot, you can check and learn how to do it by reading our FORUM IMAGES GUIDE. I hope the information given provided some clarification, i will now proceed in closing the thread. Have a wonderful day !

Hi @Tiham25 I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Sahm I'm sorry for the inconvenienve. I would like to inform you that you when a pokemon get lent through the lending system, it will come back to the owner in the same way that it was before the lending trade. This include level, ev, iv, etc. Quoting the LENDING TRADE GUIDE: Regard any payment, that is up to your agreement and you in general. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Celebi82 I'm sorry for the inconvenience. It seems like you have already solved your issue, could you please confirm that? If not, can you please provide me the username of the account you are trying to access? Looking forward to your reply, have a wonderful day !

Hi @munchin I'm sorry for the inconvenience. Could you please tell me who is the one that you want as next thread owner? Looking forward to you reply, have a wonderful day !

Hi @TRETNOVA I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. If you have not played yet on another server with the same account, for example you played on silver, you can still start a new adventure on gold. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Locked as the giveaway has finished and the winners have been announced. Congratulation to the winner and have a wonderful day !

Hi @ilkapans I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @x123z I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @GamerseignVs I'm sorry for the inconvenience. I would like to inform you that, if i have understood correctly your issue, that rule exists already. Quoting our TRADE RULES : If you should experience any player breaking the rules, you are able to report them in the REPORT CENTER. Please, make sure to read our HOW TO REPORT GUIDE and to attach all the proper evidence (in this case screenshot of the agreement and the chat). In case you do not know how to take a screenshot, you can check and learn how to do it by reading our FORUM IMAGES GUIDE. I hope the information given provided some clarification, please let me know if that is what you were looking for and if you have any further questions. Have a wonderful day !

Hi @MagikrapReload I'm sorry for the inconvenience. Is it possible that the Pokemon you've to train is a Pawniard? If yes, i would like to communicate that the name of the user is Abhishek123123. Please, let me know in case he's not the one and tell me what pokemon you have been given so I can check the trade-partner name. Looking forward to your reply, have a wonderful day !

Hi @Trexxenn I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @NerfDuskblade I'm sorry for the inconvenience. As you have seen, we had noticed that people were picking the wrong togekiss-mount and therefore we have decided to add a mount-trader that would work one-time only in order to not let player abuse it by changing their mount every time they wanted a new color. It is also good to note that the NPC warns you saying he will trade the mount only once. Unfortunately, as you have already used your chance and already changed your mount, we cannot offer you another change as it would be unfair toward the other players that used that as well and accepted the fact they are not able anymore to change it since the NPC has been developed to work only one-time. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @ExileDeadWolf I'm sorry for the inconvenience. Could you please attach the patchererror.txt that has been generated into your PROClient? Also, could you please tell me what version of windows you're running (10, 8 , 7), if 64 or 32 bit and what is the antivirus that you are using? Looking forward to your reply, have a wonderful day !

Hi @tho1234 I'm sorry for the inconvenience. I would like to inform you that the only way to level up your Pokémon is battling wild pokemon, trainers and using rare candies. There is no other way to level them up. During the story it is relatively easy to level them as you can find a lot of trainers of your same level. I can suggest you to get Pokémon such as Gengar and Gyarados in case you're still completing the story. In case you've already completed the story and you're just interested in level your Pokémon, the most suggested places are the Cerulean Cave, Victory Road, Mt. Silver and you can know how to reach-access them by checking our HTASA: HOW TO ACCESS SPECIFIC MAPS. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @krizzial1922 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @aaliewaaalie I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!