M3ru3m

Hi @DiDjxX, There aren't any requirements. You just need to make a post with Proof (Screenshot, Video...) in the Report Section. Be sure to check the Guide on how to report first ;-) Greetings, M3ru3m

Hi @ak47gt2, Sorry but our tools say you did not buy any Surf mount and therefore we can not refund it. You sure you didn't have too little coins and the purchase didn't work because of that?

Hi @Davifgp, Sorry for the delay. The Grandma should be back now and you should have Old Charm in your inventory. So just talk to her and enter that cave again, then you should be able to continue. Sorry for the inconvenience again. I'd appreciate it if you could let me know if that solved the Problem. :-) Greetings, M3ru3m

Hello @ByTrippy, Sorry for the inconvenience, but I am afraid you have to wait 12 days to be able to battle him again. Sorry theres nothing I can do to help you. Have nice day, M3ru3m

So you beat the Grunt in Celestic Town and the Grandma appeared and you couldn't give her the Charm cause you never got it? Could you enter the Cave afterwards and did Cyrus appear? Greetings, M3ru3m

Hello @Davifgp, Sorry for the inconvenience. Did you already check in a Walkthrough (like this) if you maybe missed something? What does it say when you try to enter the gym? Did you try to relog or maybe you just need to resycn the game with the Resync Button next to the Quickbar. Please let me know if any of that worked. Have a nice day, M3ru3m

Hello @Gabri593, Sorry for the inconvenience. Sure, you just need to merge your account as described here. Be sure to pick Blue Server as your Main Server and you should be able to continue from where you left off :-) Please let me know if everything worked after you are done. Have a nice day, M3ru3m

Hi @ak47gt2, Sorry for the late reply. Did you purchase it from Coin Shop or from another player? Looking forward to your reply. Greetings, M3ru3m

Hello @yurajr99, Sorry for the inconvenience. As already mentioned by Euripdes has the Item Recycler currently been taken down cause there was a bug found that needs fixing. Be sure to watch our Discord as it most likely will be announced there as soon as it has been fixed: Have a nice day, M3ru3m

Hello @Beknoob, I restored your Garchomp. It should be back in your PC. I am afraid we can't restore the item though. Sorry bout that. Please be sure to use the Restore Megathread next time :-) Have a nice day, M3ru3m

Hi @ak47gt2, Sorry for the inconvenience. Could you please tell me what kind of Surf mount you bought? Greetings, M3ru3m

You are welcome :-) I will close the Thread now since the Problem is solved. Have a nice day, M3ru3m

Hi @@laklakyapma, Cross server trades are not illegal. You can transfer and buy your Poke on other Server. Don't worry. Greetings, M3ru3m

Don't worry. Happy I could be of help. I will close the thread then. Have a nice day, M3ru3m

Hello @baoquynh3723, I deleveled your Riolu for you. Please be sure to use the Deleveling Megathread next time ;-) Have a nice day, M3ru3m

You are welcome :-) Feel free to open up a new post if you encoutner any other problems. I will close thisone now since the Problem was solved. Greetings, M3ru3m

Hi @SoSadBoyZ, Sorry for the inconvenience. May I ask since when you are having that Problem? And what kind of Operating System are you useing? Lookin forward to your reply. Greetings, M3ru3m

Hello @Etoran, You can transfer your account whenever your want yourself. It's free every 30 days and costs 100 coins if you want to do it before the 30 days passed. All you have to do is log into your Dashboard, click on Server Transfer on the left and then click "Transfer for free" Button. I hope that helped :-) Have a great day, M3ru3m

Closing thread then since the problem has been solved :-)

Hello @sc2021208, No, Real Money Trade is against our Rules. But you can get Coins by clicking on the "Get Coins" Button in Coin shop but a Coins Capsule from it an sell that in Trade Chat for Pokedollars. Coin Capsule sell for about 400.000 Pokedollars at the Moment. I hope that cleared things up :-) Have a nice day, M3ru3m

No Problem. You are missing Lickitung caught data on that account. Try to catch one and please let me know if that solved your Problem. Looking forward to your reply :-) Have a nice day, M3ru3m

Hello @@lFulanl, My tools say you already caught Mew and that it is in your PC. Has the Problem already been resolved? Greetings, M3ru3m

Hi @williamcuong67, Your Pokemon has been restored as already told in Pokemon restore Megathread. Feel free to post there again in case it should happen again. Have a nice day, M3ru3m

Hello @Coffee8808, Sorry for the inconvenience, but as Norex already said can we only delevel Pokemons but not deevolve them. I you wan't a delevel feel free to post in our deleveling Megathread. Greetings, M3ru3m

Hi @NGdevil, Sorry fior the inconvenience. Did you maybe start Heatran Quest recently and haven't finished it yet? Looking forward to your reply. Greetings, M3ru3m