while people can be toxic, the best solution would be to switch off dms and smile in all chat at the people who are trying to insult you xd.
if they decide to insult you there, everyone can see how dumb they are.
its just a game at the end of the day and a lot of people take stuff way too seriously.
since im on the topic i think a quick unignore function needs to added to the ignore list- a drop down menu when you right click so you can unignore without typing a command.