Fusionflair

Welcome back! I'm here to just say hi and remind you of a couple of things: Please check out our Rules so you don't find yourself being punished. If you need any help, or have any questions about the game, or if you wanna report a player please don't hesitate to reach out to us through the Resolution Center. That'll be all for now! Have a great time in game, this weekend.

Taking your word for it then. I will now be locking this thread as resolved. Feel free to reach out in the future in case of any other issues or concerns that you may have. Take care, Fusionflair

Hey there @Makiz I apologize for any inconveniences caused. Could you please be more specific and in doing so, also provide screenshots or even a screen recording of the error that you are seeing? It would also be nice if you could share your PC's specs and even OS build number. Once you do that I will be sure to forward it to our developers to get their opinion on it all. Looking for an answer. Have a great day, Fusionflair

Will be locking this thread as resolved.

Hiya @Tgbnamish I have just forwarded your thread to the Content Scripters to identify the cause behind it all. Hang tight and I'll get back to you as soon as I hear back from them. Have a great day, Fusionflair

Hi there @Touchmez This is a rather well known bug and has been reported as one of the oldest open issues on the client. Its a unity engine bug our developers have not found a workaround for and is hence not something that could be handled on our end. If it happens out of the blue then it is something rather easy to fix by just alt tabbing back and left clicking the mouse. To answer your other two questions, I would like for you to know that abusing bugs or using unauthorized software is against our rules and severely punished. I appreciate you taking the time for reporting the bug out of concern but it is certainly something we have been aware of for quite sometime now. That being said, if you have any further queries about this please let me know. Have a great day, Fusionflair

Hey @Juha Thanks to @Caennethi for helping with their query there. As that has been taken care of, I will be locking thread as resolved. Have a great weekend you two, Fusionflair

Hey @Smokegaming You have been away for a while and the last time you played was when we had servers as Red and Blue. Red and Blue were merged into the Silver server and Yellow server was named Gold. You now have to merge your Red and Blue accounts to retrieve your previous progress. Make sure to also go through the post we have on the Merge. Lemme know if you need any further assistance here. Have great day, Fusionflair

Hiya @Escanorian12 Unfortunately, this looks like a typical Unity crash to our Developers, which essentially means that anything could have caused it. We do not have the means to reproduce it either. I am so sorry about the fact that we are unable to assist you on this. Even if so, I do hope that the issue resolves somehow and you can get back to the game. Please do let us know if there are any further updates on this. Take care, Fusionflair

Alright. Will be forwarding it to our developers real quick. Going to let you know as soon as I get any updates.

Hey @Escanorian12 I am so sorry to hear that you are facing such difficulties in entering the game. Can you perhaps show what you see on your side of things by taking screenshots or even a screen recording perhaps?

Hey @Mmrco That'll be handled in the thread you made in the 2FA subforum. As for this, there is no further action to be taken given that's confirmed. Hence why I'd be locking this thread as resolved. Feel free to reach out in the future if there are more such issues or questions about the game. Take care, Fusionflair

Hiya there @Jamesalery Same here, an aspiring and studying to be a Dev irl. No need to be embarrassed about being new to Pokemon, the game here takes you on a journey from the ground up that's relatable to the experiences you get from OGs, all from Kanto to the Sinnoh region. I love the project idea you got there, it is a basic one of course but its really a good one to start with. As far as formalities go, please be made aware of our Game Rules and the Resolution Center section where you can ask any questions, report issues and bugs around the game to us. Take care and see you around, Fusionflair

Hey @Maxsteel001 Warmest of welcomes to the game! Hope you're enjoying your time in the game. As far formalities go, please be made aware of our Game Rules section and when in need to any assistance from us feel free to contact using the Resolution Center section. Take care, Fusionflair

Hiya @Mmrco I apologise for reaching out to you so late. I see that you have indeed sold the XMAS Dragonite mount to Auricio1 for 420k Pokedollars and have none left in your Bag. Given that, there is nothing for us to process a refund for you in this scenario. I'll let you confirm that here and let me know if there's more to it, if not I'll just lock it as resolved. Have a great day, Fusionflair

Hey there @Zoffy Really great to hear that you like the game so much. I wholeheartedly welcome you to it and can't wait to speak to you in-game for when I go online! Without further ado, I'll let you know of the things that we think you should be aware of as you are embarking on your PRO journey as follows: Please be made aware of our Game Rules as in an overall aspect. Always feel free to contact us through the Resolution Center section in case of any questions, concerns and issues that you face in the game. See you around. Take care, Fusionflair

Apologies for the delay but the Pokémon was restored to your PC and 5 PvE coins were removed. With that being the case, I’ll be locking this thread as resolved. Feel free to reach out to us here for any other issues or questions in the future. Take care, Fusionflair

Hello @Amoslink96 I apologise for the delay in providing you with a reply. I have forwarded your request to our Developers. It will be restored in exchange of the 5 PvE coins you got from Collector Joro. Make sure to at least keep 5 PvE coins on your account till then. Will let you know when we're done.

Locked as resolved. Take care, Fusionflair

Hiya @Bestzedkongo This is due to the fact that your Red and Blue server accounts are not merged. Below quote explains how you can do so. You can find the full FAQ here. After merging you will be able to log right into Silver server to find all your previous progress intact. Let me know when all is in order. Have a great day, Fusionflair

Locked as resolved. Feel free to make a new thread in the future for any other issues or questions. Take care, Fusionflair

Hello @Aaakkktttoooppp I apologize for not being clear enough initially. Even with the proof provided, we cannot just jump to conclusions and know if you would have won those matches. It will not be fair to the other players if we were to decide who wins and gets rating, in the end it would potentially affect the end of the PvP season. Hence, there will not be any compensating win or rating granted to you. I hope that you do understand the gravity of this now. Let me know if all is in order after you reinstall the game. Kind regards, Fusionflair

Hiya @Emeraldfox11 Warmest of welcomes to PRO! I hope that you are having a great time so far. As you're just starting off, I'd like for you to be familiar with the bulk of our Rules, so you don't find yourself getting punished, and the Resolution Center section where you can make threads to ask us any questions or file complaints that you have about the game and to Report any rulebreakers, we'll be right there to see to it. Looking forward to seeing you in-game. Good luck and have lots of fun playing, especially hunting those cool event forms during Halloween! Have a great weekend, Fusionflair

Hello @Aaakkktttoooppp The other thread made today was merged in here since it is on the same topic. The bug in question is known and already has a workaround and an absolute fix for quite sometime now and you already seem to know it but I'll mention them again for you to have a clear understanding of it. Following are those: WORKAROUND- First opening the PokeDex before you do anything else after you have launched the client and logged in. You need to do this once every time you launch the game and you can close the Dex window immediately. FIX- It is highly recommended you act on this, so as to avoid forgetting applying the workaround every time you login and find yourself in the same situation. On Windows it updates automatically. This was also announced in the PRO Discord server. It is explained step by step below(For Android): Uninstall and delete all files of the current client. Download the updated client from Downloads. Note: You can download either of the normal Android and Legacy client, based on what you usually download, as both are updated. Install the client you just downloaded. I understand how much of an inconvenience this might have been, however, we do not provide any free wins or ratings for it, as it would be unfair to any other players who have faced similar issues with the same recent bug or any others in the past with similar outcomes. Feel free to let me know if you have any further concerns regarding this. Have a great day, Fusionflair

I am really glad to hear that you are able to play. As that is the case, I will be locking this thread as resolved. Feel free to reach out again in case of any other issues or questions in the future. Take care, Fusionflair