Fusionflair

Hello there @Sabetha @Ragnacalcifer I am really sorry to see you guys having trouble with this. The issue here is not a bug but it is due to the fact that Ragnacalcifer has hit the limit for Pokemon in the PC. Hence, the Wurmple here is unable to be traded to them since they do not have any space for it in their PC, at all. The solution to this would be, that Ragnacalcifer has to release a few Pokemon from their PC that they do not need and then Sabetha can trade the Wurmple to them. Ragnacalcifer, I suggest that you clean your PC, identifying and releasing the Pokemon that you do not need or by moving some Pokemon to any alternate account of yours and regularly keep a check of it to not find yourself in this situation in the future. Let me know if there is any further hiccups here. Have a great start of the week, Fusionflair

Hello @Starheartz I apologize for the delay in getting to this. Since you've had time, I see that the quest was finished by you. Do you still want us to restore the Sableye you gave to the Gem Collector? If yes, you'll have to provide another Sableye and then we'll restore the one you want back. Looking forward to your reply. Have a great day, Fusionflair

Hello @Freddyftw All I am glad about is that you are able to play now. Since that is the case, I will be locking this thread as resolved. Feel free to reach out in the future for any other issues or questions. Take care, Fusionflair

Hello @Freddyftw I am really sorry to see you facing this issue. Firstly, I'd like to acknowledge the fact that you have taken great steps in order to troubleshoot this. I had previously forwarded this to our Developers. According to them, it looks like you are supposed to be unable to launch any application involving graphics acceleration at all and assuming the Beta Nvidia GeForce Experience app is able to detect if acceleration is available and run the application anyway which is probably why it works on your system. They're fairly sure that it is unrelated to the game itself. It may just be unlikely but we wouldn't totally rule out the possibility of a hardware failure of some sort. Now to go about the general procedure of troubleshooting when it comes to Unity: force_glcore.mp4.5ee54decab2829734b2d01073b96cea0.mp4 Here we showed you how to change the API system to render the graphics on the game from DirectX 11 to OpenGL, using the -force-glcore argument in Target clause of the shortcut of the Client executable. This is something you can try and see if it helps. You can find other arguments to check and troubleshoot in the Unity manual, which is the game engine that PRO runs on. Let me know if there are any further updates on this. Hope you're having a great weekend, Fusionflair

Hello @Zenyard Your request here has been forwarded. Please be patient till you hear back on any progress in the processing of it. Have a great weekend ahead, Fusionflair

Hello @Pranilsht Glad to be of help. Will be locking this thread as you've confirmed it as resolved. If you encounter any further issues or have any other concerns, please feel free to reach out again. Kind regards, Fusionflair

Presuming you got it resolved, I will be locking this thread. Feel free to make a new one in case of any other questions or issues you may face. Have a great day, Fusionflair

Hello @Amiios A fix has been pushed by our Developers today. Could you please try the procedure again and see if it works for you? Looking forward to your reply. Have a great day, Fusionflair

Hello @Pranilsht I am sorry to see that you are facing issues with the client. This error appears on your end due to your antivirus blocking some files. To fix it follow the steps below: Delete the whole PROClient folder and ZIP. Clear your Recycle Bin. Restart your device. Start downloading the client again from here. Create an exception for the PRO folder in the antivirus(say, Windows Security/Defender) while downloading. Then extract it again. Try launching the client after doing that. If the issue persists, please do let me know. Now coming to the issue with downloading the client on your Android device: The issue is not on our end again as it depends on your internet how fast the client downloads. Have a great day, Fusionflair

Hello @Mrkido I am sorry to see that you are facing this issue. Nikola boss does not respawn Heatran this way anymore, only if you had failed to catch it then it would have respawned in its place. As a result, it so happened with you and I have also confirmed that even if it were to respawn there, it would still have the same IVs as the one released. Please do note that Nikola boss is not there to give you a free reroll anymore and it is only to get a chance at catching a Legendary you failed to catch. How you can actually reroll your Heatran: After it is restored, you can do it using reroll tickets at the Psychic Marina NPC in the following places: Vermillion City in Kanto Olivine City in Johto Mauville City in Hoenn Matsuki Village in Sinnoh Guild Island Now onto how we can restore your Heatran: According to our TOOLS, you seemingly have transferred servers, from Gold to Silver, after releasing the Heatran in Gold. As a result, it seems to be stuck on the Gold server and restoring it right now would restore it to your 13 hour Gold server character. Since that happened, you will have to transfer back to Gold and let me know when you do, and I will restore it to your box. Have a great day, Fusionflair

Hiya @Amiios Your issue has been forwarded. Will be letting you know when we have a solve for it. Have a great day, Fusionflair

Hello @Bigbangattack I am very sorry to see you facing this issue and I apologize for the time taken in reaching back out to you. You have your Red and Blue server accounts unmerged, as of now. All of your previous progress that is in the Red server is hence inaccessible until you merge it. Here's how you can merge: After you've finished merging, log into the Silver server where you will find all your previous progress. You can check this Merge FAQ for any further questions you may have. Feel free to ask away any other questions regarding this here if the FAQ doesn't cover it. Wish you a great week, Fusionflair

Hello again @Nox Great to know that it helped to that extent. Since that is the case, I'll be locking this thread as resolved. Feel free to reach out for help in here in the future. Kind regards, Fusionflair

Hello @Bagelbasher Responses from our side aren't instant since we are volunteers to this game devoting our free time. Your original thread and the additional ones made were merged and moved to a private subforum where only Moderation Staff and you can view the information shared, which can be perceived as very sensitive such as your email address, etc. General Support here is a public subforum for support questions regarding the game itself and is viewable by all other players, hence the threads were moved. Please do not keep spamming as you were and patiently wait for a reply from a Staff member in the original thread, where we will definitely be helping you regarding the issue at hand. Have a great day, Fusionflair

Hello there @Nox I had forwarded the scenario with you to our Developers. Based on what they said, this is normal on mobile since they have a kind of built in system V-Sync that somehow applies to the game. Though we are not sure why it is only stuck at 24Hz. They said that they'll look into that issue but have recommended for you to install the Legacy client and see how that plays out. Following is how you can install the Legacy client: Download the Legacy Client under Android section on our Official Downloads Page. Uninstall the already installed client. Install the legacy client that you just downloaded. About being able to reach higher frame rates due to the phone's high refresh rate capabilities, there is no documentation by Unity on how to handle that. Devs are however using the maximum available frame-rate reported by Unity which just somehow doesn't match the actual capabilities of phones with higher refresh rate. I hope that the suggestion itself helps and will be keeping this open for you to be able to update us on any developments and to ask any questions if you have any. Have a great start of the week, Fusionflair

Hello @Adriano10 We are sorry for the inconvenience caused due to the issue in question. I had forwarded it to our Content Scripters and they have found and fixed the issue now. The quest should now work as it's supposed to. Refer to a guide such as the Wiki Guide for the rest of it. Feel free to let me know if you still have any trouble with this. Have a jolly Sunday, Fusionflair

Hello @Aguitagg I apologize for the late response. The question symbols in place of the level of the opposing Pokemon when battling Gym trainers or some Bosses, means the levels are hidden and in fact not revealed. I suppose here it does concern story so for that you can check the different guides under Quest Walkthroughs, YouTube, and ask in the in-game chats(all, help and battle), for info around what Pokemon and what level you'd need to bring against each Gym. If you have any further questions regarding this, please feel free to ask here if you will. Hope you're having a great weekend, Fusionflair

Hello @Pranilsht I apologize for the inconvenience caused. There were a number of people who got the Cyan Fire Wings due to a glitch which is supposed to be exclusive to the Summer event in 2020. With the last client update they were removed from the accounts that had gotten them by mistake. This wasn't something caused by you as it was totally something on our side, hence please do not worry about getting punished. To be clear, the wings would not be added back to your account, instead 25k Pokedollars have probably already been added to the account for your troubles. As there is no further action to be taken in this thread here, I will be locking it. Feel free to make a new one in the future, in case of any other questions or issues. Take care, Fusionflair

Hello @Skrong Just to make sure before I actually lock the thread, what mount was it and did you happen to find it on you already? Looking forward to the reply. Have a great day, Fusionflair

Hiya @Heroninflight Welcome to the game! As my friend Kubrick already explained in brief about everything that is there to do in the game other than the story side of things you will soon find more about it all as you progress. Good to know that you're bringing your brother to the game as well. Having said all that, it's important that you're informed about all of our Rules and the Resolution Center, where you can reach us for support. Wish you a great time in the game. See you around!

Hello @Nox Apologies for the late response. Could you please provide information such as Android version and any relevant screenshots of the issue? I will then be forwarding it to the Developers. Looking forward to your reply. Have a great day, Fusionflair

Hello @Skippuh Your request has been forwarded. However, please do not trade any of those away in the while. Stay patient in the while its being processed. Have a great day, Fusionflair

Hello @Lyn1311 Have forwarded the request. I ask for your patience while its being processed. Have a great day, Fusionflair

Hello @Szaryyelo Please do not share your email address on a public subforum such as General Support. As for this, I have edited out the email address from the post here so its no more visible. I have seen that you have already made a thread in 2FA subforum which is only visible to you and Moderation Staff members and you will have to wait for a reply there. There can be certain delays given we are short staffed at the moment while we handle hundreds such requests at a time and someone will get to yours at the earliest of their convenience. Please stick to the original post there where you are allowed a bump to the thread once every 24 hours. To add to it, we are volunteers at this and do not accept payments and players who donate do not get any special treatment. Will be locking this thread as you are to continue in there. Take care, Fusionflair

Hello @Mark02320 I apologize for the brewing confusion about this. The cause of this is that a number of people got the Cyan Fire Wings due to a glitch and is why they were removed, since these wings are supposed to be exclusive to the Summer Event of 2020. Please do not think that you have not abused or caused this in any way since they were obtained through a glitch, so please do not worry about getting punished over it. The wings won't be added back, however, 25k Pokedollars that may or may not have been also taken from you in the process will be refunded in due time, if not done already. Since there's no further action to be taken here, I will be locking this thread as resolved. In case of any future concerns, feel free to make a new thread. Have a great weekend ahead, Fusionflair