Rockyraccoon

Greetings @Robloxbarone123, I'm sorry for the delay but it took some time. I want to confirm that your Christmas Swampert Mount is in your mails... but on Gold Server. You're playing mainly on Silver, and you have made a mistake by sending a mail to your alt-account while on gold. One solution of your problem is to transfer your main account to Gold Server, in order to pick up the mail! As a reminder, you can tranfer for free once per month! Another solution would be to just play on your Gold account until you get the 4 Kanto badges and be able to trade and use mailbox. I'd like to add that you are allowed to log on both of your accounts if this is to exchange things between them. You will save money by trading directly, instead of mailing yourself. You will also avoid problems like this one! Please, let me know once you get back your mount! Kind regards RockyRaccoon

Greetings @Semray, I'm very glad to read that! Do not hesitate to contact the Support Team if you encounter other problems. As your probem is solved, I will now lock this topic Kind regards RockyRaccoon

Greetings @Hawsspot, I feel sorry for your inconvenience and I'd like to extend that to apologies! The only thing I can advice is to make a Suggestion. It is the best way to get an answer from our Content Scripter Team. For your information, do not make double posts, please. Just know that you can bump your thread every 24h! I will now lock your topic. Kind regards RockyRaccoon

Greetings @Joniolm71, Sorry for this inconvenience! It can happen that our servers crash. Before making a thread about being disconnected, you must be assured where the crash comes from. First thing to do would be to join Discord and check the Server-Status. If the server is down, the only thing we can do is wait for it to be restarted! I will now lock this topic. Kind regards RockyRaccoon

Greetings @Bagadzilla, I feel sorry for this inconvenience, and I'd like to extend that to apologies. In order to save time, would you please answer these questions : - What happened before this message appears? - What NPC did you interact with? - What actions did you take? I will immediately transfer your case to the right Staff! Kind regards RockyRaccoon

Greetings @Galareah, As @Niuniu said, Christmas Kyurem is not available at the moment. Then, it is impossible to get Christmas Kyurem White. You need to have both forms of Christmas Kyurem and Christmas Reshiram. I am aware that it is not the answer that you were expected, but it is what it is for the moment. Maybe you can try to post a Suggestion in the forum! As your question is answered, I will now lock this topic! Kind regards RockyRaccoon

Greetings @Russodx, Sorry for this inconvenience. Silver server suffered from a little bug that has been corrected by now. You should be able to pick your Mysterious Ticket from the Mysterious Cultist now! Be aware that you would have got this information by checking your Discord announcements! You just need to click on the blue Discord window, on the Home Page of Forum. Kind regards RockyRaccoon

Greetings @Spudgee, I'm sorry for this inconvenience! Your e-mail has been fixed by Kvar! Please try again now! And important! Please let me know if that worked! Kind regards RockyRaccoon

Greetings @Valli, Sorry for your inconvenience! Can you give more details about this manectric? Please be more accurate if possible. Waiting for your answer! Kind regards RockyRaccoon

Greetings @Lyn1311, You have traded your Pick Axe and Tree Axe to a player named Riddoe. The tools are in Riddoe's mailbox (in-game) As your question is answered, I will now lock this topic. Kind regards RockyRaccoon

Greetings @Mightybase, Sorry for this inconvenience. As @Niuniu said, our server crashed! It is something that can happen. You just need to relog, once the server has been restarted! To be able to check Server Status, you would need to join our PRO Discord. I would like to add that before making a thread in the forum, Forum Rules tells to check if your answer has been given before, to prevent double threads. As the problem is solved, I will now lock this topic. Kind regards RockyRaccoon

Greetings @Onelast, Sorry for this inconvenience! Don't worry there is a solution for that. In each region, you can find 2 Move Relearners. In Kanto, they are located in Saffron or Cerulean. And Cerulean is the next city you'll visit! The Move relearner can teach any move that your pokemon could know by level. It costs 2k per move. As your issue is solved, I will now lock this topic Kind regards, Rockyraccoon

Hello again @Kiryun77, Your pickaxe should be back in your backpack! On your account Diamond77! Would you confirm it to me please? Kind regards RockyRaccoon

Greetings @Kiryun77, Sorry for this inconvenience! I can understand the frustration. I have forwarded your problem to the Dev Team. I will contact you as soon as I have new informations. Kind regards RockyRaccoon

Greetings @Excelso, Our Rules do not forbid Story Service. However, keep in mind that it might be not safe to give access to your account. It contains money, items, pokemons and they might be stolen or even infractions committed with your account. I would be very careful of who you ask for Story Service. With your question answered, I will now lock this topic. Kind regards RockyRaccoon

Greetings @Funkytown13, Sorry for this inconvenience. Sometimes, during new patching, a few problems can appear, but they're easy to fix! First, you would need to re-download the client HERE. The re-install the game normally, that should fix the problem. Important : Do not forget to ask your anti-virus to accept PRO. Please, do not hesitate to contact the Support Team again if you keep having problems! Kind regards RockyRaccoon

Greetings @Semray, Sorry for the inconvenience! Let's try to find a solution to your problem! Here are 2 things that I'm willing you to try : - Can you re-enter the Frozen Cave from Frost Valley and tell me if the bandits appear? - Then, can you re-enter Cryofrost town from the North and tell me if Santa is back? I'll be expecting your answers! Kind regards RockyRaccoon

Greetings again @Robloxbarone123, Would you check your mailbox again (in-game)? Please, let me know as soon as possible about your issue! Kind regards RockyRaccoon

Greetings @Robloxbarone123, Sorry again for the inconvenience. I'm informing you that your problem has been forwarded to the Dev Team, for more investigation. Kind regards RockyRaccoon

Greetings @Snarkenstein, I confirm you that it is not a bug! Thanks for reporting anyway! As the issue was solved, I will now lock this topic. Kind regards RockyRaccoon

Greetings @Robloxbarone123, Sorry for the inconvenience! As far as I can see, the Xmas Swampert Surf Mount is in your backpack! Would you check and let me know please? Kind regards RockyRaccoon

Lock as resolved Regards

Greetings @Hsarczakar, Sorry for your inconvenience. I'd like to extend this in an apology. Your frustration is understood. There is no ETA on when controller support will be handled. The only thing I can advice to try to improve your game experience would be to change the GUI Balance, in the game, but also in your phone settings. As there is nothing more to add, I will now lock this topic Kind regards RockyRaccoon

Greetings @Zeifier, Sorry for this inconvenience! I have checked and your Exp Share item is simply in your inventory. Would you check and let me know about the issue? Kind regards RockyRaccoon

Greetings @Championghoster, Sorry for the inconvenience! Your Poliwag has been restored! You have traded your Poliwag to another player. Is that right? I'd like to add to not make multiple threads for the same problem. It will only make you wait longer to get a solution! Kind regards RockyRaccoon