Adiuvo

Excellent news, glad you've been able to get back in

Thank you for confirming. I've already notified the appropriate staff regarding the issue. Once I have more information, I'll respond here

The reason for being unable to access the caves for Sweetland is because one of the Town Mayors has not been fought. You'll need to head back to Serenia or Dreadtown and fight the Mayor to continue the quest. There are a few walkthroughs that can be found here if you prefer following a guide to solving it by yourself. Please let me know if you can continue the quest by fighting one of those town mayors.

Hello @Mikeethakid, I'm sorry to hear you're having issues with the Weekly WQ. The team party was under Sunseeker506, correct?

Hi @Nightmare2o1o, Thanks again for bringing this to our attention. I forwarded this information to our Testers last night, who have not yet encountered this issue. The initial suspicion falls on a potential client issue. They are recommending you close and reopen the client, and if the evolution error continues to persist, to then delete and redownload a new install of the client. Please let me know if the problem continues after trying these possible remedies.

Hello @Aerionx10, Thanks for submitting this issue. After forwarding to our CS and Dev team yesterday, they were able to confirm that your team contributed 19,388 total IVs. We're still not sure why the team was removed from the leaderboard, so unfortunately I can't give you an answer for that just yet. The team score will not be added yet to the leaderboard (to ensure it doesn't effect others and their submissions in progress), but should your team score make the top cut, it will then be reinstated so you could then have access to hunt in the Haunted Cave Depths. I believe this is a good solution, so we'll keep an eye on it tomorrow. Best of luck with your score getting through!

Hi @Duytthba, On our end, it shows that the 2 NPCs that would block you are now gone (Fairy Grande on Angel Hill and Werewolf Goku in Howling Woods). Can you please confirm that you have access to Serenia Village and Dreadtown?

Thanks for the info. The CS team were notified of your issue. Perhaps you can try the 32bit version and see if you have the same issue?

Hello @Igordhossegor, Thank you for investigating and submitting this bug. I've tried it on my PC and could not replicate the same issue on the 32bit Client. Are you using the 32 or 64 bit version of the Windows Client of Pro?

Hello @Nikarala12, Sorry to see you're having trouble with something, I will do my best to assist you. Im not quite sure the reason for investigating Silph Co. for Zapdos. Can you tell me what quest this is for? If you are trying to do the quest to catch Zapdos, it starts on Shamouti Island. You can read more about the Legendary Birds quest here. I look forward to your response!

Hello @Madhanmanchala, As you may be aware, a Trade Moderator has responded to your request in the original sales thread. Please see their reply there. I will go ahead and close this thread as the matter has now been resolved. Should you need support again in the future, please feel free to create a new thread. Have a great day!

Hello @Madhanmanchala, I saw in another thread that you were able to continue and complete the Darkrai quest, congrats! Since the matter has been resolved, I will be closing this thread. Have a great day!

Hello @Azulax, Im sorry to hear you're having a problem with this quest. As you've seen in the other thread, you're not alone in having this issue. The issue has been forwarded to the CS team, and they have told me they will be investigating the problem. I do not know how long it will take to come up with a solution, but once we have one, I will make sure to reply to this thread to notify you.

Of course! I'll go ahead and close this thread, but should you have need of support again in the future, please feel free to create a new thread. Have a great day!

Hello @Tyche0nline, Apologies for the delay in responding to your question. As of now, the Victorious Chromas can not be applied to prestige mounts. This means that if you were to purchase the prestige Heatran mount, its appearance would remain as a shiny Heatran.

Just to confirm, all NPCs including the ones in every building, like the PC?

Hello @Neostategami, Your Serperior has been successfully restored to your PC. Next time, I would recommend posting in the Restore Pokemon Megathread for any accidental deletions, as that is the purpose of that thread. Now that matter has been resolved, I will go ahead and close this thread. If you should need any help in future, please feel free to create a new thread. Have a great day, and happy hunting!

Hello @Satyam811211, I am sorry to see you're having issues. Is this for the quest to obtain the Baby XD001? You should be able to find the Detective in Murky Town next to the NPC Ninja Konohamaru.

Hi @Jhonnine, I saw you were struggling to clear Ghoul Swamp in game the other day. Were you able to find the final spirit? Here's a map of all locations you can encounter a spirit. Please note, the red circle (without a white outline) in the bottom right is hidden, so make sure to use your interaction button (space bar on PCs) against the trees here. I hope this helps you advance in the quest

Hello @Duytthba, Im sorry you're having trouble with the event island quest. For the Halloween Candies, you receive 3 different types in Murky Town - Halloween Candy (10pcs) , Red Halloween Candy (3pcs), and Orange Halloween Candy (3pcs). You should be able to receive a total of 16 Candies from all the NPCs in Murky Town. I would recommend you double check all NPCs in Murky Town (some require fighting). Please let me know if you are able to find the additional candies.

Hello @Dualforcer, Im sorry you're having issues with the new client. At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted with Themida (to protect our game), but because Windows can not fully inspect these encrypted files, it triggers a false-positive and labels them as a virus. Windows Defender will then quarantine the file to protect your computer (normally a good thing). Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files. To be clear, the client downloaded from our website does not contain a virus. However, since Windows can't verify that, it labels it as a virus. You might not have encountered this issue previously when playing PRO, because we usually don't have to push a quick update to patch the game. Normally, when the client is built by the Devs, it is uploaded to the most popular antivirus programs, which after a few days, stops flagging them as threats. After that, it gets released to the players. However, in rare cases like this, we've discovered certain bugs with the new client that needed to be addressed quickly (things that cause crashes for example), which meant that the updates we're pushing to fix the game are now causing issues with anti-virus programs (because we couldn't wait to push them out). We expect that in the next few days your antivirus will stop having issues with PRO. How long that takes exactly though is completely out of our hands. In this case, we just have to wait. I've already been informed that some of the main antivirus programs are already starting to accept the latest 64-bit Client. Hopefully this means we'll start to see the others accept, with the 32-bit Client to follow as well. Because you are unable to circumvent your antivirus, I think the best option is to have a little patience and wait for Windows to start accepting your client. I hope you are able to understand, though this might not be the answer you wish to receive. I will check in again with you in the near future to see if you are able to start playing again.

Hello @Yoshinonnn123, Im sorry you are having difficulties playing the game. The patch errors are currently due to how some antivirus programs like Windows Defender see the PRO files. It's the same reason some players are seeing a Trojan Virus notification when trying to play PRO. PROs files are encrypted with Themida (to protect our game), but because Windows can not fully inspect these encrypted files, it triggers a false-positive and labels them as a virus. Windows Defender will then quarantine the file to protect your computer (normally a good thing). Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files, like what you are experiencing yourself. You might not have encountered this issue previously when playing PRO, because we usually don't have to push a quick update to patch the game. Normally, when the client is built by the Devs, it is uploaded to the most popular antivirus programs, which after a few days, stops flagging them as threats. After that, it gets released to the players. However, in rare cases like this, we've discovered certain bugs with the new client that needed to be addressed quickly (things that cause crashes for example), which meant that the updates we're pushing to fix the game are now causing issues with anti-virus programs (because we couldn't wait to push them out). We expect that in the next few days your antivirus will stop having issues with PRO. How long that takes exactly though is completely out of our hands. In this case, we just have to wait. At this moment, we recommend downloading the 32-bit version of PRO instead of the 64-bit version. The 32-bit version doesn’t seem to cause as many issues with Windows Defender at the moment compared to the 64-bit version. There's no difference in game and barely any difference in performance. This also allows you to run with the game without attempting to bypass your systems defenses. This has worked for many players, though not all. If you are unable to get the 32-bit version working (I recommend re-trying after you remove all PRO files and perform a reboot, just incase), there are a few potential work arounds to bypass this issue: 1) In windows security, click on the "Virus & threat protection". Here you can click on "protection history", which will show the threat that was quarantined. Clicking on it will probably bring up a Windows Security permission. Once accepted, you can click actions to restore. This restores the file, allowing the game to access it. Sometimes this doesn't solve the problem though. Now we'll apply an exception to your anti-virus, which is will force it to ignore files in a certain location. I would recommend removing your PRO files from your PRO folder. 2) In windows security, click on the "Virus & threat protection". Under "Virus & threat protection settings", click "Manage settings". Scroll down to the section for "Exclusions", and then click "Add or remove exclusions". After accepting the Windows Security request, you can click "+ Add an exclusion". You will then pick the folder that will contain your PRO game files. Now Windows Defender will ignore this folder when looking for security threats. At this point, I would recommend emptying your trash and performing a reboot. Next, download a fresh install of the PRO client (direct download from the PRO website), and place the files in your exclusion folder. You can now launch the game from this folder, and it should bypass the security restrictions and allow you to play PRO. 3) Last possible method involves turning off your anti virus protection, creating a new folder, creating the exclusion for that folder, download a fresh client from our website and place the files in that folder. Then turn your anti virus back on, and launch the game. If you are not comfortable doing this, it is then recommended to wait a few days. Please let me know if you are successful with any of the above methods that you choose to go with.

Excellent, glad to hear! As the matter is now resolved, I will be closing this thread. If you have questions for us in the future, please feel free to create a new thread. Have a great day!

Hello @Croocroo, Im sorry you have run into this issue, but you're not alone in this, as many other players are going through the same issue. At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted with Themida (to protect our game), but because Windows can not fully inspect these encrypted files, it triggers a false-positive and labels them as a virus. Windows Defender will then quarantine the file to protect your computer (normally a good thing). Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files. To be clear, the client downloaded from our website does not contain a virus. However, since Windows can't verify that, it labels it as a virus. You might not have encountered this issue previously when playing PRO, because we usually don't have to push a quick update to patch the game. In rare cases like this, we've discovered a number of bugs with the new client that needed to be addressed quickly (things that cause crashes for example), which meant that the updates are causing issues with anti-virus programs. As one of our developers has explained on the discord: "I always upload the files to the most popular antivirus programs, and after some time, they stop getting flagged. The issue is worse right now because I had to release new clients. Normally, I build, upload the files, and release them later, but that process doesn't work as smoothly when I can to upload hotfixes....it should settle down once the file stops getting flagged, which usually takes about one to two days. Its often faster, but we have absolutely no control over that." Now that the severe bugs have been patched, we expect that in the next few days, your antivirus will stop having issues with PRO. How long that takes though is completely out of our hands. In this case, we just have to wait for Windows. Here's what you can do in the mean time. At this moment, we recommend downloading the 32-bit version of PRO instead of the 64-bit version. The 32-bit version doesn’t seem to cause as many issues with Windows Defender at the moment compared to the 64-bit version. There's no difference in game and barely any difference in performance. This also allows you to run with the game without attempting to bypass your systems defenses. This has worked for many players, though not all. If you are unable to get the 32-bit version working (I recommend re-trying after you remove all PRO files and perform a reboot, just incase), there are a few potential work arounds to bypass this issue: 1) In windows security, click on the "Virus & threat protection". Here you can click on "protection history", which will show the threat that was quarantined. Clicking on it will probably bring up a Windows Security permission. Once accepted, you can click actions to restore. This restores the file, allowing the game to access it. Sometimes this doesn't solve the problem though. Now we'll apply an exception to your anti-virus, which is will force it to ignore files in a certain location. I would recommend removing your PRO files from your PRO folder. 2) In windows security, click on the "Virus & threat protection". Under "Virus & threat protection settings", click "Manage settings". Scroll down to the section for "Exclusions", and then click "Add or remove exclusions". After accepting the Windows Security request, you can click "+ Add an exclusion". You will then pick the folder that will contain your PRO game files. Now Windows Defender will ignore this folder when looking for security threats. At this point, I would recommend emptying your trash and performing a reboot. Next, download a fresh install of the PRO client (direct download from the PRO website), and place the files in your exclusion folder. You can now launch the game from this folder, and it should bypass the security restrictions and allow you to play PRO. 3) Last possible method involves turning off your anti virus protection, creating a new folder, creating the exclusion for that folder, download a fresh client from our website and place the files in that folder. Then turn your anti virus back on, and launch the game. If you are not comfortable doing this, it is then recommended to wait a few days. Please let me know if you are successful with any of the above methods that you choose to go with.

Hello @Iceking2k Im sorry you have run into this issue, but you're not alone in this, as many other players are going through the same issue. At the moment, when some players attempt to update their client, Windows Defender labels one or two of the files as a Trojan virus. This is because some of PROs files are encrypted with Themida (to protect our game), but because Windows can not fully inspect these encrypted files, it triggers a false-positive and labels them as a virus. Windows Defender will then quarantine the file to protect your computer (normally a good thing). Some players might get a pop up saying "Failed to load il2cpp", others have an issue when the patcher is extracting the files. To be clear, the client downloaded from our website does not contain a virus. However, since Windows can't verify that, it labels it as a virus. You might not have encountered this issue previously when playing PRO, because we usually don't have to push a quick update to patch the game. In rare cases like this, we've discovered a number of bugs with the new client that needed to be addressed quickly (things that cause crashes for example), which meant that the updates are causing issues with anti-virus programs. As one of our developers has explained on the discord: "I always upload the files to the most popular antivirus programs, and after some time, they stop getting flagged. The issue is worse right now because I had to release new clients. Normally, I build, upload the files, and release them later, but that process doesn't work as smoothly when I can to upload hotfixes....it should settle down once the file stops getting flagged, which usually takes about one to two days. Its often faster, but we have absolutely no control over that." Now that the severe bugs have been patched, we expect that in the next few days, your antivirus will stop having issues with PRO. How long that takes though is completely out of our hands. In this case, we just have to wait for Windows. Here's what you can do in the mean time. At this moment, we recommend downloading the 32-bit version of PRO instead of the 64-bit version. The 32-bit version doesn’t seem to cause as many issues with Windows Defender at the moment compared to the 64-bit version. There's no difference in game and barely any difference in performance. This also allows you to run with the game without attempting to bypass your systems defenses. This has worked for many players, though not all. If you are unable to get the 32-bit version working (I recommend re-trying after you remove all PRO files and perform a reboot, just incase), there are a few potential work arounds to bypass this issue: 1) In windows security, click on the "Virus & threat protection". Here you can click on "protection history", which will show the threat that was quarantined. Clicking on it will probably bring up a Windows Security permission. Once accepted, you can click actions to restore. This restores the file, allowing the game to access it. Sometimes this doesn't solve the problem though. Now we'll apply an exception to your anti-virus, which is will force it to ignore files in a certain location. I would recommend removing your PRO files from your PRO folder. 2) In windows security, click on the "Virus & threat protection". Under "Virus & threat protection settings", click "Manage settings". Scroll down to the section for "Exclusions", and then click "Add or remove exclusions". After accepting the Windows Security request, you can click "+ Add an exclusion". You will then pick the folder that will contain your PRO game files. Now Windows Defender will ignore this folder when looking for security threats. At this point, I would recommend emptying your trash and performing a reboot. Next, download a fresh install of the PRO client (direct download from the PRO website), and place the files in your exclusion folder. You can now launch the game from this folder, and it should bypass the security restrictions and allow you to play PRO. 3) Last possible method involves turning off your anti virus protection, creating a new folder, creating the exclusion for that folder, download a fresh client from our website and place the files in that folder. Then turn your anti virus back on, and launch the game. If you are not comfortable doing this, it is then recommended to wait a few days. Please let me know if you are successful with any of the above methods that you choose to go with.