Adiuvo

Hello @Ryantkd, I am sorry you are unable to login to the Silver Server. Can you please see if you are able to login to the Gold Server? Some player are having the same login issue you are having, able to access one of the servers but not the other. Staff is aware of the issue and are trying to troubleshoot the cause. I will let you know once we have a solution in place.

Hello @Supermtn17, I'm sorry that you're having trouble logging into the Gold Server. Can you tell me what type of connection you have? Such as wired PC, Wifi on laptop or Android, or using data on Android. Some other players are having the same login problem as well. Staff is aware of the issue and are trying to troubleshoot the cause. I will let you know once we have a solution in place.

Hello @Pinkcakez, I'm sorry to hear you are unable to login to the Silver Server. Are you able to login to Gold Server? If this is related to the lengthy loading message during login, others are having the same problem as well. Staff is aware of the issue and are trying to troubleshoot the cause. I will let you know once we have a solution in place.

Hello @Felipeng, I'm sorry you can't access your account on the Gold Server. As a general rule, we don't on links. What you can do is directly attach the image to the post, using the options at the bottom of the chat box. If the issue is the lengthy loading message when trying to login, this is a problem some other people are having as well. Staff is aware of the issue and are trying to troubleshoot the cause of it. I will let you know once we have a solution in place.

Hi @Rock64, I'm sorry that you're having issues logging into the game. To confirm, you can currently access both servers when using your Mobile Data, but can only access Gold Server when on WiFi? You're not alone in this issue, as others are having the same problem as well. Staff is aware of the issue and are trying to troubleshoot the cause. I will let you know once we have a solution in place.

Hello @Inchy, I'm sorry you're unable to cut down this tree. The issue is that you do not yet have your 2nd gym badge. Defeating the 2nd gym leader unlocks the ability to cut down these trees, either by using the move HM01 Cut or by the Tree Axe, which you have. Once you have that regions badge, you will be able to cut down those trees with the Tree Axe. As you may know, he nice thing about the Tree Axe is that when you have it, you don't need to have a Pokémon with the move "Cut" to remove these trees. So while you are not yet able to use your Tree Axe, it shouldn't be too long before you will be able to. I hope you have found my explanation helpful

Hello everyone, I apologize for the reoccurring connection issue you all are experiencing. As I've mentioned in a few other threads, the problem is being looked into by Staff. I'll let you all know once a solution is found.

Hello @Natsu02, I'm sorry to see you're having this issue playing the game. Staff is aware of the issue, and once we have a solution in place, I will let you know.

Hello @Jyonim, I'm sorry your experiencing this issue. Staff is aware of the issue, and once a solution is will found, I will let you know

Hello @Tgbnamish, I'm sorry to see you're having connection issues with the game. The issue has been made aware to Staff, and once we have a solution, I will let you know.

Hello @Adm1ral777, I'm sorry you're encountering problems with the Diancie Quest. According to the Wiki entry about the quest, if the Nosepass stop following you, try leaving the area and then re-entering. Logging out will reset their positions. Please give this a try and let me know if it helps!

Hello @Rndm1, Apologies for the problems you're having regarding access to the SS Anne. I'll try to help you out here. Don't worry about not seeing the ticket in your bag, it doesn't show up there. When you arrive at the end of the dock in Vermilion, what do the guards say?

Sorry to hear that the problem persists after the latest client. I've gone ahead and moved this thread to the Bug Resolution Center subforum. This will allow other members of staff to see and help troubleshoot the issue.

Sweet. I will now close this thread as you have the Pokémon restored. Feel free to create a new thread if you need help again in the future. Have a great day!

Yay! I will now close this thread as the issue has been resolved. If you need help again in the future, please feel free to create a new thread. Have a great day!

The Charmeleon has been recovered. Please check your PC to verify

Glad you found everything! I'll go ahead and close this thread as the matter has been resolved. If you need help again in the future, please feel free to create a new thread. Have a great day!

Hello @Lugario, I'm sorry to hear you lost your Pokémon. I don't see any Clone Charizards tied to your account at all. However, I did find a Clone Charmeleon, level 34 with a Bashful nature that was released in November of 2024. Perhaps this is the Pokémon you are thinking of?

Hello @Kellsbelles, I'm sorry to hear you lost your items when returning the Pokémon. Both items have been restored to your account. Please login and verify that you have them again.

Hello again, I've talked with the CS team, and have come to conclusion that you did complete the quest previously in 2020. There is a specific variable that is triggered when a player starts the battle with the quests Valentine Clefable, and we found that on your account. However, there is not a specific variable that shows if a player actually catches the Clefable. I have searched significantly and have been unable to find the Clefable either released, submitted to Collector Joro, or traded to another account. As far as I can tell, you battled the Clefable but failed to catch it. I know this is probably not the answer you wish to hear, and I apologize that I am unable to provide you with a better one. However, you can still encounter Valentine Cleffa, Clefairy, and Clefable where ever they spawn in the wild, including on the Event Island at the spawn Aphrodia Island West. Please let me know if you have any further questions

Hi Zuniga, I've reached out to the Content Scripter team to see if we can figure out the issue. Its possible you may have started the quest in 2020 (which is why you have access to other locations), but did not fully complete it. In the mean time, you can try looking through our Guides section and see if you can find a walkthrough for the quest, or look for a video on youtube. You could try to follows step by step the quest and see if there was a point you may have stopped at. I'll reach out once we know more.

Glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hi @Darkson, You request has been granted. The Shiny Tyranitar mount has been removed from your inventory, with a Shiny Absol mount added to replace it. Please check your bag and verify the exchange.

Hello @Themarvelx, Your Gallade has been recovered, please check your PC for it.

On Aphrodia Island East, if you go south of the wedding to the stairs, are you able to walk on the clouds? If so, please continue South East until you find another island. When there, follow the path south until you come across more clouds that go west. Following these clouds will bring you to a smaller island. On this small island, please see if there is a Clefable Npc present. Compare with this image, where the red circle is. If there is a Clefable there, interact with it and see if you are able to battle it