Satellar

Hi! @Coder3462 I apologize for the delayed response. There are a few things I'll need to ask before going forward: Have you been able to progress into the Shellbell Quest since you have submitted this issue? Added to the above screenshots, could you please try and provide a few more screenshots, such as the dialog when talking to the hiker or anything else you can think of that may be of use. Again i apologize it has been a while since you have had a response, however once i hear back from you i will look into this further! Thanks, Satellar

Hi! No worries! Since this issue has been resolved i will now close this thread! Please feel free to reach out in a new topic if you ever have any other issues! Have a great day! Thanks, Satellar

Hi! @Antreas13 We have removed 2 White Flowers out of your inventory and you will be refunded the Event Coins! Please make sure to check and confirm that the process has gone through on your end! Once you have i will go ahead and close this thread! Thanks, Satellar

Hi! @Antreas13 Apologies for the delayed response! To help you with your issue i would like to confirm a few things. Can you tell me the server you're on And can you also confirm with me if you accidentally bought 2 of the White flowers, or if you mistakenly bought 1 extra? Thanks! Satellar

Hi! @Rudraak Apologies for the Delayed Response! Looking at the time you posted this issue i believe that the servers were down during this period where you were not able to log in. The servers should be back online now. If you are still experiencing issues you can try: Using a VPN or your mobile Data to log in and then switching back once you are in. Waiting a few minutes or simply retrying if it fails If these solutions don't work please reach out and let me know so i can help investigate this further for you! Thanks! Satellar

Hi! Apologies for the delayed Response! Could you please re upload your screenshots/evidence that you provided in this topic as they are not loading. Once that is done i will work on looking further into this for you! Thanks! Satellar

Hi! Thank you for being patient! I have been notified that you cannot currently Learn Sludge Wave on Greninja and that it has been reported, I apologize that this is not the outcome you'd have hoped for. Please keep an eye out for any updates regarding this problem. You can see updates Via the Discord and Forums. As this has been resolved i will go ahead and close this thread! Please feel free to reach out if you have any more issues! Thanks! Satellar

Hi! Apologies for the delayed response! To confirm for you, your Greninja can and should be able to learn Sludge Wave both through the TM and the move Tutor in Celadon. Looking at your screenshots i can see neither option worked for you, because of that this could potentially be a bug. I will go ahead and look into this further for you. Thank you for bringing this to our attention! Satellar

Hi! I'm glad you were able to find it! Since the issue has been resolved, I will go ahead and close this thread. Feel free to create a new thread if you have any other questions or issues! Thanks, Satellar

Hi! Sorry for the delayed response. I'm sorry to hear you're having trouble locating your EXP. Share, I have had a look into it for you and from what i can see your item is in your inventory somewhere currently. Could you please double check your inventory for me, and check if any of your Pokémon may be holding that item. Once you have done that and if you still can't find it then i will look into this further for you! Thanks, Satellar

Hi! Thank you for taking the time to report this and for explaining what happened, I'd also like to apologize for the delay in a response. I understand how frustrating it must be to lose points due to something like this, That said, you bringing this up is still very valuable and appreciated. Going forward I strongly recommend reporting this in the Bug Resolution Center on the forums, along with any evidence you may have (such as screenshots or your stream recording). While i cannot guarantee compensation will be possible, reporting it there helps make sure the issue is properly investigated and can prevent it from affecting other players. If that is everything, I will go ahead and close this thread. I'd like to thank you again for bringing this to our attention, and if you do re submit this bug in the Bug Resolution Center then make sure to keep an eye on your forum for any updates! Thanks! Satellar

Hi! Thank you for your patience! Your Metagrossite has been recovered for you, Please make sure to check your inventory for it! If that's everything then i will close this thread! Feel free to reach out if you have any other questions in a new thread! Thanks, Satellar

Hi! Apologies that there has been no update on your topic, Rest assured i have not forgotten about your issue and i am actively still working on getting a solution for you! Please keep checking for an update as you have already been and ill be sure to give you a response as soon as i can! Thanks, Satellar

Hi! Sorry to hear about your issues with the Rare Candies. Is there any other pieces of information or evidence you could provide for me so i can look into this further for you? Thanks! Satellar

Hi! Sorry to hear you're having trouble finding your Metagrossite. Could you please provide me the server you are on so i can look into this further? Thanks! Satellar

Hi! The second Psychium Z Crystal has been removed and the corresponding currency will be returned to your account. Please can you take a moment to confirm and double check your inventory and balance to ensure everything looks correct. Once you have checked everything i will go ahead and lock this topic! If you run into any further issues or questions, Please feel free to reach out! Thanks! Satellar

Hi! Thank you for reaching out in regards to the second Steelium Z Crystal Purchase. Unfortunately, we are unable to offer a refund in this case, Due to the purchase being made approximately 15 months ago, and there isn’t enough information available for us to verify the transaction details. Since the currency used (PvE or PvP coins) isn’t known and cannot be confirmed on our end, we are unable to process the refund. I understand this may be disappointing and i apologize i cannot help further, but due to the time passed and lack of known details, the purchase has to be considered as final. If you have any other questions regarding this then please feel free to let me know! Otherwise i will lock this thread, and if you have any future issues please reach out to us with a new forum! Thanks! Satellar

Hi! I apologize for the delay in response and the misinformation i gave earlier! Your Mysterious Ticket has been refunded for you, make sure to check your inventory for it! If you have any other questions please let me know! Thanks, Satellar

Ah! My apologies for the misinformation I will look into this and see what i can do and i'll let you know! Thanks! Satellar

Hi! I am sorry to hear you were having problems trying to catch Entei and Raikou, but the situation you are describing is most likely not a bug. In Pokémon Revolution Online the Mysterious Ticket encounter for Birth Island isn't guaranteed to give you either Raikou or Entei even if you have not been able to catch them yet. You are still able to get other rare Pokémon such as the Hydregion as he is classed as a Pseudo-Legendary, this all depends on how the system rolls your encounter. Because of this, using the ticket and not getting the desired legendary is considered normal and so tickets are not usually refunded. Re-interacting with Suicune will also not change the results of the previous ticket that was used. If you do believe something has gone wrong during this encounter then i encourage you to report it in the bug forms with any proof you may have, but unfortunately from what you're describing it looks like intended behavior more than a bug. I understand this isn't the outcome you were hoping for, however if you are able to provide any evidence of it being a bug then i will look further into this for you. Thanks! Satellar

Hi! I am sorry to hear about the issue regarding the accidental evolving of your Pokémon, sadly De evolving Pokémon is not something us as PRO staff can offer. De evolving can be permitted if its provider to service provider without the consent of the owner, With that being said De evolving your Pokémon is something I cannot provide otherwise. I can understand this isn't the outcome you'd have hoped for and with that I apologise, it's ultimately up to the player to ensure that when evolving/not evolving that they are cautious with the option they choose. I will go ahead and lock this thread, however if in the future you have any more questions or need any more help please reach out in a new topic! Thanks! Satellar

Refunded! Since the issue has been resolved i will go ahead and close the thread! Feel free to open up a new thread if you have any more issues or questions! Thanks! Satellar

Okay no worries! Could you let me know what currency you used to buy the Steelium Z? (PVP or PVE) Thanks! Satellar

Hi! I will try to help however i can! Could you please provide any evidence you may have regarding this purchase so i can help refund it for you! Thanks! Satellar

Hi! this is a discord issue rather than a game issue, you said that your friends can see the game as you play, this can mean the overlay itself just isnt working properly. Here are a few things you can try to fix this- you can try enabling the game overlay in discord settings- game overlay check that PRO is added in the registered games section you could try and run the game as an admin sometimes changing the game from borderless/windowed to fullscreen can help with these issues Let me know if any of these solutions work for you! Satellar