Thank you for the reply, but
You can only ask for so much patience before it just becomes the next excuse. This is not YOUR money with all due respect. Your paying members want THEIR money now to use it. These are no small amounts we are dealing with. It takes months and sometimes years to farm this from the game. With hours of effort put in. Either way you should be refunding people as you work through the claims. This has yet to happen and the allotted time has already passed us by even with the added comment yesterday. It has been 9 days which is far beyond the 1-3 and then 5-7 which has been told to us by 2 separate devs. This tells me that NO ground has been gained yet in the matter it is just being pushed to the side. Why is there so much variance in these replies? It also tells me you are not communicating with other staff to get this resolved ASAP.
Because it effects a small number of users we are the ones left to wait....
Completely unacceptable in my opinion. At this point we deserve extra compensation for the wait. I will no longer be investing money into this game at this time based on what I see.
Good day to all.