Lately my game has been crashing a lot while playing, and it’s becoming really frustrating. At first it didn’t bother me too much because it only happened occasionally, but recently it has started happening much more frequently. It even happened again today while I was doing Scattered Realm 3days ago while I was queueing for a match and had to wait 10min because it crashed.
 

Sometimes the game crashes during loading screens, while moving between maps, during PvP battles, while doing dungeons, or just randomly while playing. 

On top of that, all of my in-game sounds are muted as well, and other apps work normally.

I’ve already tried restarting the game and my PC/device, and I also deleted the client completely and re-downloaded the latest version, but the crashes are still happening pretty often.

Has anyone else been experiencing this recently?
Are there any known fixes or settings changes that could help improve stability and stop my client from crashing anymore?

Any advice would be appreciated. Thanks in advance!

 

Hey @Ultimategod360,

 

There have been some recent reports of increased client instability/crashing from multiple players, and the issue has already been forwarded to the Developers for investigation.

 

That said, you can still try the following troubleshooting steps in the meantime, as they may help reduce crashes or improve stability:

 

• Run the PRO client in Compatibility Mode
• Run the client as Administrator
• Update your Graphics/Display Drivers
• Make sure Windows is fully updated
• Add the client as an exception in your Firewall/Antivirus
• Close unnecessary background processes to free up RAM usage
• Disable overlays such as Discord Overlay, Xbox Game Bar, or GeForce Overlay
• Reinstall the latest client version after fully deleting the previous installation files
• Try switching from the 64-bit client to the 32-bit/lower version, as this has helped some players reduce crashes
• Some players have also reported improved stability while using a wired ethernet connection instead of Wi-Fi
• Disabling in-game weather effects has also helped reduce lag/crashes for some users

 

Regarding the audio issue, please also check:
• Windows Volume Mixer settings
• Your active playback/output device
• Any third-party audio software that could interfere with the client

 

For now, since the issue has already been reported internally, we mainly recommend keeping the client updated and monitoring for future announcements or fixes from the Developers.

 

Sorry for the inconvenience, and thank you for your patience.

Hello!

 

Are you still experiencing the same crashes @Ultimategod360  since the crash report ?

Hello!

Yes I do but not as frequent as before, but I also haven't been on much lately. @Ayroo