Astraea

Hi Nandun, Sorry for the delay in response... First, can you verify that you indeed downloaded the latest update here? Please also ensure that your device is running the minimum requirements, which is listed at the bottom of the aforementioned downloads page. Make sure that your device is cleaned entirely of all previous updates and clients, as that may cause some errors with the new update. Also be sure your Recycling Bin or Trash is also emptied as well. If you're running a Mac-based operating system, the MAC Guide may help you.. Also, make sure you're using an extraction software, such as 7Zip for Windows, or Unarchiver for MAC. If you've extracted the file (make sure it's to a separate folder) and it still doesn't launch, try adding the PRO.exe file to your firewall and/or antivirus exceptions. Kind Regards, Astraea.

Hi Medrash, Sorry for any inconveniences this may have caused you! As hahahaka has said, we've recently updated many of our game elements to Generation 7, therefore, Hyper Potion was nerfed to only heal 120hp rather than 200hp. The tooltip in-game has not been changed yet to reflect this, but the issue is known to our developers. As there is nothing more I can do about this issue, I'll now lock this topic; have a good rest of your week and thanks for the report. Kind Regards, Astraea. - Locked -

Hi ZaJokubas, Sorry for the delay in response; could you try the following: Run the game in compatibility mode. Make sure all your drivers are up to date, particularly your graphics card driver. It appears you're running an AMD Graphics Card, therefore, you can try to use the AMD Autodetect Tool to get it running the latest version. Make sure you have the latest windows updates installed. Add an exception for the client in your Firewall and Antivirus. Clear out your Physical Memory or Ram to free up space. Terminate processes you don't need in the Task Manager. Please let me know if your issue is resolved by doing the above. Kind Regards, Astraea.

Hi Alphiius, This glitch is known, and unfortunately a fix has not been yet found for it. However, as you just learned—completely restarting the client will essentially fix this bug. Keep in mind that Pokemon can also become glitched when being dragged from the PC or the party; so keep this in mind if you encounter the issue once again. Kind Regards, Astraea. - Locked -

Hi Galunare, Glad to hear that! I'll now lock this thread as solved; have a good rest of your week! Kind Regards, Astraea. - Locked -

Hi Szabinoob, Glad to hear you managed to solve the issue by yourself! I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Welcome, enjoy!

Hi Cheochang, Your account has been unmerged, and I've re-merged it, selecting the proper main server this time as a courtesy. Could you please log in and make sure everything is in order for me?

Hi Galunare, Your account has been unmerged, and I've re-merged it, selecting the proper main server this time as a courtesy. Could you please log in and make sure everything is in order for me?

Hi GreatScoot, Your account has been unmerged, and I've re-merged it, selecting the proper main server this time as a courtesy. Could you please log in and make sure everything is in order for me?

Hi AmaryllisFox, Please try the following steps and tell me how it goes: If it doesn't do the trick, this might: Keep in mind that you may have to try these fixes multiple times, and restart your client in between these fixes may help. Unfortunately we haven't found a permanent fix for this issue yet, and the aforementioned steps are the ones that have been reported working to us. I'll be looking forward for your answer; in the meanwhile, I wish you a great day! Kind Regards, Astraea.

Hi Erick07koner, Your Lava Bell has been manually swapped back to your Water Bell; please be careful next time and fully read the dialogues before moving on so as to avoid complications like this in the future. As I've confirmed with you that you have the Water Bell in-game, I'll now lock this topic and I wish you a good rest of your week! Kind Regards, Astraea. - Locked -

Hi Noobtv, Based on my logs and the database, I can confirm you that the Pidgeotto has been moved to your PC, specifically located at slot 30. It may be region-locked if you're currently in the middle of a story quest. Kind Regards, Astraea.

Hi NoxPM, 1. Our server only has so much information it can handle; our database is not infinite, which is why it's simply impractical to allow all users to create as many accounts as they wish. We'd like to have space open for everyone who wants to start playing PRO, and most players don't require more than four accounts to enjoy PRO. If we allowed people to create infinite accounts (to 'reset' for a good starter, for instance), we'd have a lot of unused data that would clog up our servers and restrict potential passionate players from starting their Pokemon journeys. 2. It would depend on the specific violation, and if any prior violations from the specific user were made; if you want details, please read our public Punishment Policy. We separate violations into severity categories with the potential punishments mentioned. I understand your apprehension about starting PvP, so to make sure you don't break any of the PvP Rules, please read up on the PvP Rules and Revamp of Bugged Moves / Abilities / Items not to be Used in PvP thread. This may be a lot to take in, so if you have any questions or follow-up questions, feel free to ask! Kind Regards, Astraea.

Hi Blake215, As it appears you've been having issues getting to the merge page, I've gone ahead and done the process for you. Please have a check and see if you can log into Silver, as you should be able to now. If you're still receiving an "Invalid Password" prompt, please refer to this response in the Common Merge Errors: FAQ thread: Kind Regards, Astraea.

Hi xXAlmighty15Xx, Are you meaning to ask if we can "de-evolve" one of your eeveelutions back into an Eevee? If so, this is not possible for PRO Staff to do: Looking at our database, it appears you haven't released an Eevee lately, so if you're meaning for us to recover an Eevee you've released awhile ago, I'm afraid we cannot help you as the data would no longer be in our database. If you're speaking about recovering an Eevee that you've traded away and been scammed of from another player, please make a formal report in the Report Center; please read How to Report before doing so. Looking forward to your answer; until then, have a good day! Kind Regards, Astraea.

Glad to hear you've logged in just fine. I'll now lock this topic as your issue is solved, have a good day. Kind Regards, Astraea. - Locked -

Hi Andruxs, That is because you didn't merge your Red and Blue account yet. However, I've gone ahead and done that for you as I can't make my last post any clearer, so try logging into Silver and tell me if you can log in now.

Added in a note at the beginning of the guide to reflect that. Thanks

Hi there, Your account data is safe. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. You have an option of keeping both accounts if you have 200h playtime on each save file. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Welcome back to PRO

Glad to hear that! I'll now lock this topic as your issue is solved, have a good day. Kind Regards, Astraea. - Locked -

Glad to hear that! I'll now lock this thread as your issue is solved, have a good day. Kind Regards, Astraea. - Locked -

Hi GreatScoot, This is because you selected the wrong main server at the time of your merging process, therefore, your main character—as well as the story progress—was set to your Red Server progress. As you didn't have any progress on Red, it seems as though that some of your data was lost or missing, but this is not the case. I will submit a request to have your account unmerged, but please note that only a Developer has the authorization to do this, and they're quite busy, so it may take some time. In the future, please fully the read the dialogues and confirmation box before proceeding to avoid this issue. Kind Regards, Astraea.

Hi Saerina, Said Pokemon have been moved to your PC; can you have a look and confirm this for me? Kind Regards, Astraea.