Astraea

Solved in-game, locking this.

Hi there, Your Red game data is safe, you simply need to merge first before logging into Silver. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi TheOldNite, First, please make sure your password is alphanumerical. If so, can you try to log into Silver in-game and see if you can successfully login there? I've merged for you so we can test this out. Kind Regards, Astraea.

Hi D34th, Unfortunately, for you to complete the Youngster Joey quest, the Rattata needs to specifically be a Rattata, not a Raticate, so fixing the OT in this case wouldn't do much other than aesthetics. We're also unable to 'de-evolve' the Pokemon for you I'm afraid. In the future, if your friend wants to trade over a Pokemon he recently caught, check if it has an ID. If it's ID is 0, please do a quick re-log so the the Pokemon gets an ID before trading! Kind Regards, Astraea.

Hi flsh, Aw, thank you! I hope you have a great evening as well. I'll now lock this topic as your issue is solved; I hope you enjoy Sinnoh! Kind Regards, Astraea. - Locked -

Hi flsh, Said Pokemon are have been moved to your PC; please log in and have a check for me! Kind Regards, Astraea.

Hi Dromus, Please go through the merge process again and select Blue as your main server this time! Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Kind Regards, Astraea.

Hi Dromus, According to the database, you had 135h of playtime on Blue, and 0h of playtime on Red before the merge. So, it appears you've selected the wrong server as your main server, which is why you're going through the character creation process again. I'll put in a request to unmerge your account, but please be patient as our developers are quite busy and they're the only person with the authority to do so. In the future, please fully read the dialogues before proceeding, as we warned players many times through the process to select their correct main server. Kind Regards, Astraea.

In the future, please wait at least 24 hours for the coins to be rewarded to your account. If you still didn't receive them, you need to make a post in Donations & Coins Issues, not General Support. Locked as solved; glad your issue was solved. Kind Regards, Astraea.

Thanks for the suggestion! As of May 13th, Nidoking and Nidoqueen were given the ability to learn Toxic Spikes from the Pre-Evolution Tutor, as stated in the Ingame Update Log. As this suggestion has been implemented, I'll lock this topic and I wish you all a good week. Kind Regards, Astraea. - Locked & Implemented -

Hi Bobj216, The Pokemon that were stuck in your party have been moved to your PC; please log in and have a check to confirm this with me! Kind Regards, Astraea.

My pleasure! Locking this as solved now, enjoy.

Hi Slothqq, Your first five Pokemon in your party have now been moved to your PC; can you have a look for me and confirm that? Kind Regards, Astraea.

Solved in-game, enjoy. - Locked -

Welcome back, enjoy!

Welcome back!

Welcome!

Hi Give, The 80 coins have been re-added to your account, enjoy! Kind Regards, Astraea.

Hi Give, Sure, no problem! Please provide your proof of transaction by making a new thread in the Donations & Coins Issues subforum and an Admin will be able to reimburse you. Be sure to let them know you got an account reset due to a Red wipe; you can link this thread for their reference. With that said, your account has been reset! Please have a check and confirm that for me! Kind Regards, Astraea.

Hi Give, Your account was caught in a Red account wipe to help stabilize the server when it was under heavy traffic, therefore, we no longer have your game data saved anymore. The best I can offer you is an account reset; what do you say? Kind Regards, Astraea.

Hi Izrael, Yes, it does have to be your OT.

Locked as user is suspended.

Hi d34th, Sorry for the inconvenience; could you have Mrbrown make a post and send us a screenshot of the Rattata in question? We can fix the OT for you; there's no need to train another Rattata. Kind Regards, Astraea.

Hi there, The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi there, At the time you tried to connect, the servers just crashed. PRO Discord is the best place to be updated on the server status and approximate downtime, if any given. There is usually no ETA for crashes, but maintenance times are scheduled and will be announced there. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -