Keita

Hi @Riranta ! I'm sorry for the inconvenience and the fact the procedures that have been given above didn't fix your issue. However, as stated above, a new client to fix all the found bugs will be released soon. There is not an estimated time for when it will be released, but you can keep an eye out in the OFFICIAL PRO Discord to be notified for when it will be released. Again, i'm sorry for the inconvenience and wish you a great day !

Hello there! I'm sorry for the inconveneince. I want to ensure you that all your progress is not lost and that is still there, you can get it back by reading the following procedure. However, I would like to inform you that Red & Blue server merged to form Silver Server and the Yellow Server has now been renamed as the Gold Server. If you played on the Red or Blue Server, you have to merge your account by log in the - DASHBOARD -. Make sure to select the right server as your main server. In the case that you're still unable to log into Silver after merging your account, you'll have to reset your password on the dashboard choosing an alphanumerical one. (characters A-Z 0-9) Furthermore, be sure to read the - MERGE FAQ - for questions you may have, as well as the - COMMON MERGE ERRORS:FAQ - if you may experience any issue while merging. Also, remember to download the most updated client from here PRO WEBSITE DOWNLOAD PAGE How to merge: Step 1: Login in your dashboard and click on Merge is required! Step 2: Done! Hope this can help, have a great day !

Hi again @@MrKarpKarp ! Unfortunately, i'm sorry to inform you that, in my knowledge, there are no official info about any way to play on a Linux device right now. As stated above, if the client for Linux will be released, it will be announced in the #announcement channel in the OFFICIAL PRO Discord. However, there is not an estimated time. Again, i'm sorry for the inconvenience. Have a great day, Keita/Heiwajima.

Hi @@MrKarpKarp ! I'm sorry for the inconvenience you have experienced! As stated by the CC Fluffles in another thread related to the same topic, there isn't a Linux version released now because of the numerous bugs that have to be fixed on the other platforms. It has also been stated that PRO STAFF prefer to fix first the bugs found on the other operating systems (Windows, Mac, Android) Maybe the update will be avaialble in the future but, if it will be available, there is no estimated time as to when the Linux Client will be released. You can keep an eye out in the #announcement channel in the OFFICIAL PRO Discord to be notified of any possible info related to that. QUOTE OF THE MESSAGE AS EVIDENCE Hope this provided some clarification, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart it. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hello there! I'm sorry for the inconveneince. I want to ensure you that all your progress is not lost and that is still there, you can get it back by reading the following procedure. However, I would like to inform you that Red & Blue server merged to form Silver Server and the Yellow Server has now been renamed as the Gold Server. If you played on the Red or Blue Server, you will have to merge your account by log in the DASHBOARD and merge your accounts. Make sure to select the right server as your main server. In the case that you're still unable to log into Silver after merging your account, you'll have to reset your password on the dashboard choosing an alphanumerical one. (characters A-Z 0-9) Furthermore, be sure to read the - MERGE FAQ - for questions you may have, as well as the COMMON MERGE ERRORS:FAQ if you may experience any issue while merging. If you played on the Yellow server, then you can simply log on the Gold Server and should still have all your Items/Pokemon and continue your progress without doing any merges. Also, remember to download the most updated client from here PRO WEBSITE DOWNLOAD PAGE Hope this can help, have a great day !

Hi there ! As stated above by the CC Fluffles, the link to download the android client is this: ANDROID CLIENT DOWNLOAD In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there using the app should help in those cases. Also, make sure you've deleted your old PRO Files, cleared your application history and restarted your phone, as stated above by Fluffles. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi @Riranta ! I would like to inform you that this is a common issue and PRO STAFF is already aware of it. However, could you please try the following procedure? Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released soon,, should be able to fix it. There is not a estimated time/specific time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there, i wouldl ike to inform you that these are the following requirements for what regard the android client, and seems like you are not meeting the Ram requirement and so it may be the issue. However, please try the following procedure and see if it help to fix your issues. Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. In case you have a smartphone, restart your phone. Download the latest and most updated client from ANDROID PRO CLIENT DOWNLOAD In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there should help in those cases. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day ! Report

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there @BlackKitty2097 , for what i can see you are still trying to use the old version of the game. I would like to inform you that you can download the most update android client from here : ANDROID CLIENT DOWNLOAD As stated by the CC Fluffles in the other threads, make sure you've deleted your old PRO Application/Client and Files, cleared your application history and restarted your phone. In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there should help in those cases. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi there ! I would like to inform you that this is a common bug and PRO STAFF is aware of this. This happen when you try to link a Pokèmon stored in your PC in the chat, as you stated above. In order to fix that, you have to close your client and restart it. In this way your display will be clear and those Pokémon will have disappeared. Hope this provided clarification, have a great day !

I'm glad to see that your issue has been solved. Take not of the fact that both your Masterballs and your Rare Candy get taken in order to ensure difficulty during the quest. To get them back, aftter completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your Masterballs and Rare Candy back. For any further information related to the Heatran Quest, or any other Legendary Pokémon, you can check this guide LEGENDARY MEGATHREAD I wish you a great day !

Hi there ! Is it possible that you are doing the Heatran Quest? If you are doing it, remember that once you will start the quest, the NPC will take all the Master Balls and Rare Candies you own and give them back laterl. If that's not the case, try to open your inventory and type " Rare Candy " without the " " and see if you can find them. Let me know if you solved your issue, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that you can download the most update android client from here : ANDROID CLIENT DOWNLOAD As stated by the CC Fluffles in the other threads, make sure you've deleted your old PRO Files, cleared your application history and restarted your phone. In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there should help in those cases. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Can you confirm that you tried the following procedure? If you already tried as i suggested above/yesterday, to do a clean install and this didn't fix your issue, the only thing you can do is wait the new client. The new client, that should be released in the near future, will be able to fix a lot of issues that have been found with the latest update. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord when it will released. I suggest you to join it in order to be notified for when it will be released. I'm sorry for the inconvenience. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client release should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that this is a known issue. PRO STAFF is aware of it is working on it. As stated by the CC in the other thread, this is a visual bug/glitch that the new client, that will be released in the near future should be able to fix. However, there is not an estimated time for when it will be released. An announce will be made on ther OFFICIAL PRO Discord once the new client will be released. I'm sorry for the inconvenience, have a great day !

Hi there ! I would like to inform you that this is a known issue. PRO STAFF is aware of it is working on it. As stated by the CC in the other threads, this is a visual bug/glitch that the new client that will be released in the near future should be able to fix. WILL BE FIXED WITH THE NEXT SERVER RESTART. However, there is not an estimated time for when it will be released. An announce will be made on ther OFFICIAL PRO Discord once the new client will be released. I'm sorry for the inconvenience, have a great day !

Hi there ! Before downlaoding the new client, did you delete all the old files and client of PRO and delete any possible related file? If you alredy did it, there's nothing you can do for the moment. If you didn't do that, just try it. ___ However, i would like to inform you that this is a common bug and PRO STAFF is already aware of that. The new client, that will be released soon, should be able to fix this issue and a lot of other issues that have been found with the latest update. There is not a specific time for when it will be released, but you can keep an eye out on the #announcement on the OFFICIAL PRO Discord in order to be notified. I'm sorry for the inconvenience you have experienced and hope what i said above provided some clarification. Have a great day !