Keita

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there @BlackKitty2097 , for what i can see you are still trying to use the old version of the game. I would like to inform you that you can download the most update android client from here : ANDROID CLIENT DOWNLOAD As stated by the CC Fluffles in the other threads, make sure you've deleted your old PRO Application/Client and Files, cleared your application history and restarted your phone. In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there should help in those cases. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi there ! I would like to inform you that this is a common bug and PRO STAFF is aware of this. This happen when you try to link a Pokèmon stored in your PC in the chat, as you stated above. In order to fix that, you have to close your client and restart it. In this way your display will be clear and those Pokémon will have disappeared. Hope this provided clarification, have a great day !

I'm glad to see that your issue has been solved. Take not of the fact that both your Masterballs and your Rare Candy get taken in order to ensure difficulty during the quest. To get them back, aftter completing the Heatran Quest, talk to Buck inside Stark Mountain Main Cavern to get your Masterballs and Rare Candy back. For any further information related to the Heatran Quest, or any other Legendary Pokémon, you can check this guide LEGENDARY MEGATHREAD I wish you a great day !

Hi there ! Is it possible that you are doing the Heatran Quest? If you are doing it, remember that once you will start the quest, the NPC will take all the Master Balls and Rare Candies you own and give them back laterl. If that's not the case, try to open your inventory and type " Rare Candy " without the " " and see if you can find them. Let me know if you solved your issue, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that you can download the most update android client from here : ANDROID CLIENT DOWNLOAD As stated by the CC Fluffles in the other threads, make sure you've deleted your old PRO Files, cleared your application history and restarted your phone. In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there should help in those cases. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Can you confirm that you tried the following procedure? If you already tried as i suggested above/yesterday, to do a clean install and this didn't fix your issue, the only thing you can do is wait the new client. The new client, that should be released in the near future, will be able to fix a lot of issues that have been found with the latest update. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord when it will released. I suggest you to join it in order to be notified for when it will be released. I'm sorry for the inconvenience. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client release should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that this is a known issue. PRO STAFF is aware of it is working on it. As stated by the CC in the other thread, this is a visual bug/glitch that the new client, that will be released in the near future should be able to fix. However, there is not an estimated time for when it will be released. An announce will be made on ther OFFICIAL PRO Discord once the new client will be released. I'm sorry for the inconvenience, have a great day !

Hi there ! I would like to inform you that this is a known issue. PRO STAFF is aware of it is working on it. As stated by the CC in the other threads, this is a visual bug/glitch that the new client that will be released in the near future should be able to fix. WILL BE FIXED WITH THE NEXT SERVER RESTART. However, there is not an estimated time for when it will be released. An announce will be made on ther OFFICIAL PRO Discord once the new client will be released. I'm sorry for the inconvenience, have a great day !

Hi there ! Before downlaoding the new client, did you delete all the old files and client of PRO and delete any possible related file? If you alredy did it, there's nothing you can do for the moment. If you didn't do that, just try it. ___ However, i would like to inform you that this is a common bug and PRO STAFF is already aware of that. The new client, that will be released soon, should be able to fix this issue and a lot of other issues that have been found with the latest update. There is not a specific time for when it will be released, but you can keep an eye out on the #announcement on the OFFICIAL PRO Discord in order to be notified. I'm sorry for the inconvenience you have experienced and hope what i said above provided some clarification. Have a great day !

Hi there ! I would like to inform you that this is happening because of a bug that was "transforming" all the Pokémon you were catching in Pokémon native of Kanto. So, if you were doing Johto/Hoenn/Sinnoh story, your pokemon caught would be all blocked into your team. I would like to inform you that the bug has been now fixed, but some Pokémon may be still stuck cause they were caught before that the bug has been fixed. There is nothing you can do about it, and downloading again the game won't help you. The only thing you can do is wait for a reply of PRO STAFF, that is really profressional and will surely help you to move them in your PC. This message serves just to inform you of what happend and is happening. Please, be patient until a member of PRO STAFF will reply, have a great day !

Hi there ! I would like to inform you that the new client should be released soon, but there is not an estimated time of arrival. You can keep an eye out on the #announcement channel of the OFFICIAL PRO Discord to be notified of when it will be released. For now, if you haven't tried it yet, you can try to do a clean install by following procedure and see if it helps for now. Delete PRO Client/Application (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If it didn't help, please be patient until the new client will be released and announced, as stated above. Hope this provided some clarification and help you, have a great day !

Hi there ! I'm sorry for the inconvenience you have exeperienced. However, i would like to inform you that PRO STAFF can't give you back any Pokémon that you encountered and killed cause, in my knowledge, a Pokémon obtain an ID only when it get caught and a bit of time pass or you relog. Furthermore PRO STAFF can just give you back the Pokémon that you mistakenly released after you caught them, and not the one you kill during a wild battle. In addition, the Spawn Editor has already stated that the Bulbasaur self-damaging moves will get fixed, but there is not an estimated time for when this will happen. When it will be fixed, an announce will be done in the OFFICIAL PRO Discord, so keep an eye out to be notified when this will happen. If you are interested to find a Halloween Themed Bulbasaur, i leave you here all the spawn location where you can find it: Bulbasaur #Map Area Daytime Rarity MS Level Item Eterna Forest Land M/D/N Tier 9.5 No 11-14 - Nap Forest Land M/D/N Tier 9.5 No 42-45 - Route 120 Land M/D/N Tier 9.5 No 25-30 - Route 21 Land M/D/N Tier 9.5 No 25-30 - Route 215 Land N Tier 9.5 No 22-26 - Route 29 Land M/D/N Tier 9.5 No 2-4 - Route 36 Land M/D/N Tier 9.5 No 21-22 - Safari Area 2 Land M/D/N Tier 9.5 No 12-14 - Viridian Forest Land M/D/N Tier 9.5 No 4-8 - I also suggest you to check the HALLOWEEN SPAWN CHANGELOG for furher info. Hope this provided some clarification, have a great day !

Hi there ! I would like to inform you that all the new PvE clothes are untradable, as stated in the UPDATE LOGS and in the OFFICIAL PRO Discord announcements. I would also remember you that those Items can be obtained, in change of PvE coins, by talking with the PVE Coin Master that can be found in the Battle Tower Entrace. If you are interested in how obtain PVE COINS, you can check this guide PVE COINS GUIDE. Hope this provided some clarification, have a great day !

Hi there, this seems to be a bug and there are higher chances that it will be fixed with the next client release. However, there is no estimated time for when it will be fixed and the client released. You can keep an eye out in #announcements of our Official PRO Discord for when it will be fixed and the new client released. ---- For now, can you please go to a Move Relearner and try to teach it again from it? The Move Relearner are locate in the following places: Kanto - Cerulean City; Saffron City; Tutor Heaven Johto - Goldenrod City; Blackthorn City Hoenn - Slateport City marketplace; Sootopolis City Sinnoh - Snowpoint City and Hearthome City Let me know if it fixes your issue, have a great day !

Hi there ! With the latest update, there have been problems related to the visual bugs and, probably this may be another case related to that. Could you please try using the search bar in your inventory typing in "Blue Skull" and "Vampire Clothes"? Type them without the " ". This is how it should be: Let it know here if it fix your issue and you can find them. Have a great day, Heiwajima / Keita.

Hi there ! I would like to inform you that this is a common error/bug and that PRO STAFF is already aware of this. As the CC Fluffles said, it will be addressed in the updated client to be released soon However, there is no estimated time for when it will be fixed. You can keep an eye out in #announcements of our Official PRO Discord for when it will be fixed and the new client released. Hope this can help, have a great day !

Hi there ! Could you please delete the client and all the related remaining files and then download the most updated client from here PRO WEBSITE DOWNLOAD. To help to totally clean the device/pc/mac/etc from the remaining files, after deleting the client you can use a software like Ccleaner that will help you to delete the temporary files. Please, try that and let me know how it goes. Have a great day, - Heiwajima / Keita.

Hi there ! Before downlaoding the new client, did you delete all the old files and client of PRO and delete any possible related file? If you alredy did it, there's nothing you can do for the moment. ___ However, i would like to inform you that this is a common bug and PRO STAFF is already aware of that. The new client, that will be released soon, should be able to fix this issue and a lot of other issues that have been found with the latest update. There is not a specific time for when it will be released, but you can keep an eye out on the #announcement on the OFFICIAL PRO Discord in order to be notified. I'm sorry for the inconvenience you have experienced and hope what i said above provided some clarification. Have a great day !

Hi there ! I would like to inform you that this is a common issue and PRO STAFF is already aware of this. The new client, that will be released soon, should be able to fix this issue. You can keep an eye out in #announcements of our Official PRO Discord in order to be notified of when it will be released. Hope this can help you, have a great day !