Keita

Hi @Yehshua ! I would like to inform you that PRO STAFF is already aware of this bug. It has been stated that it will be fixed as soon as possible, but there is not an estimated time for when it will happen. Quoting the message of SyaoranLi in this thread with the same topic Hope what i said provided some clarification, have a great day !

Hi there ! I would like to inform you that the link to download the android client is this: ANDROID CLIENT DOWNLOAD In addition,in my knowledge, sometimes MEGA can't be reached by someone and it may not work. However downloading the MEGA APP from the playstore and trying to download the game from there using the app should help in those cases. Also, make sure you've deleted your old PRO Files, cleared your application history and restarted your phone, as stated in the other threads by PRO STAFF. This should be able to fix your issue, please let it know here how it goes. Have a great day !

Hi there ! Unfortunately, i'm sorry to inform you that PRO STAFF doesn't offer any de-evolve service and so they can't de-evolve your Espeon to Eevee. This is stated in the EVOLUTION AND DELEVELLING MEGATHREAD I'm sorry for the inconvenience and wish you a great day !

ThIs procedure, in my knowledge, is the only way to fix this issue while waiting for the new client release. So, could you check accurately the procedure given above and see if you did ALL THE STEPS ? As stated, if that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi[uSER=1853784] [/uSER]@xXBlackAshXx ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar/.zip /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart it. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that an account can be unmerged from PRO STAFF. However i'm typing this message to warn you to AVOID / DON'T DO any kind of trade in the game. Trading will make your account impossible to unmerge. Please, be patient until a member of PRO STAFF will be avaialble to help you and be sure to follow what said above. Have a great day !

Hi @rajkkapadia ! I would like to inform you that this bug should have been fixed with the last client update days ago. Please try the following procedure to see if this should fix your issue: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart it. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE Also, if this should not fix your issue, to get out from there try the following options: Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter. (You can fight a friend b Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Let it know here if you have been able to fix your issue.

Copying other people settings should not be helpful, it's always better to do a clean install as stated above. If you confirm that you already tried that and that didn't fix anything, i suggest you to wait for the new client, that should be released in the near future. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. If the problem will persist with the new client, let it know. Hope this can help you, have a great day !

As stated above, could you please answer to these questions? Could you please describe what kind of "audio problem" do you have? Do you not hear sounds in specific maps or the total game has no sound? Do you hear any particular glitch sound or weird sound even if everything is muted? Also, try to check if in the settings of the game the audio is activated

Hi there ! I would like to inform you that the new client will be released in the near future However, there's not a estimated time of arrival for when it will be released. To be notified for when it will be released, you can keep an eye out in the #announcement channel in the OFFICIAL PRO Discord. However, if you should find any issue like NPC being not visible, visual bug or any bug, doing a clean install sometime may help to fix and it is worth to give it a try. To do that, please follow the procedure said below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you are from smartphone, remember to restart your phone. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE Hope that what i said provided some clarification, have a great day !

Hi there ! Could you please describe what kind of "audio problem" do you have? Do you not hear sounds in specific maps or the total game has no sound? Do you hear any particular glitch sound or weird sound even if everything is muted? In the case that you do not hear anything, check that your device volume is not disabled. If that's not the case, you may want to try the following procedure: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you are from smartphone, remember to restart your phone. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, you may want to wait for the new client, that should be released in the near future. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there, as stated above and in the download page, the recommended amounf of Ram for android is 1.5 GB+. However, if you already tried the said above procedures, you have to wait for the release of the new client that should come in the near future. The new client will be able to fix many bugs and errors. There is not an estimated time, but you can keep an eye out in the #announcement channel in the OFFICIAL PRO Discord to be notified for when it will be released. In the case that after the new client release you should still find any issue, let it know. Have a great day !

Hi @venzon175 ! I would like to inform you that this is a known error/bug and that other people experienced this with other Pokémon. However, i would like to inform that PRO STAFF is aware of this and that it will be fixed with the next client release that should come in the near future. There is not an estimated time, but you can keep an eye out in the OFFICIAL PRO Discord to be notified when it will be released. Hope this provided some clarification. Have a great day !

Hi there ! Could you please try the following procedure? Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you are from smartphone, remember to restart your phone. Download the latest and most updated client from PRO ANDROID DOWNLOAD In case you should fine any problem in reaching the MEGA PAGE, downloading the MEGA APP from the playstore and trying to download the game from there using the app should help in those cases. If after this procedure you should still have any error in accessing the game, could you please check the following things please: Let it know here how it goes. Have a great day !

Hi @Hosigen ! Since you meet the requirements to play the game, could you please check the following things? If you don't find yourself in any of the said situations, please try the following procedures. Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you are from smartphone, remember to restart your phone. Download the latest and most updated client from PRO ANDROID DOWNLOAD Let it know here how it goes. Have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you are from smartphone, remember to restart your phone. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hi there ! I would like to inform you that the new client will be released soon. However, there's not a estimated time of arrival for its release. To be notified for when it will be released, you can keep an eye out in the #announcement channel in the OFFICIAL PRO Discord. Hope that what i said provided some clarification, have a great day !

Hi @Riranta ! I'm sorry for the inconvenience and the fact the procedures that have been given above didn't fix your issue. However, as stated above, a new client to fix all the found bugs will be released soon. There is not an estimated time for when it will be released, but you can keep an eye out in the OFFICIAL PRO Discord to be notified for when it will be released. Again, i'm sorry for the inconvenience and wish you a great day !

Hello there! I'm sorry for the inconveneince. I want to ensure you that all your progress is not lost and that is still there, you can get it back by reading the following procedure. However, I would like to inform you that Red & Blue server merged to form Silver Server and the Yellow Server has now been renamed as the Gold Server. If you played on the Red or Blue Server, you have to merge your account by log in the - DASHBOARD -. Make sure to select the right server as your main server. In the case that you're still unable to log into Silver after merging your account, you'll have to reset your password on the dashboard choosing an alphanumerical one. (characters A-Z 0-9) Furthermore, be sure to read the - MERGE FAQ - for questions you may have, as well as the - COMMON MERGE ERRORS:FAQ - if you may experience any issue while merging. Also, remember to download the most updated client from here PRO WEBSITE DOWNLOAD PAGE How to merge: Step 1: Login in your dashboard and click on Merge is required! Step 2: Done! Hope this can help, have a great day !

Hi again @@MrKarpKarp ! Unfortunately, i'm sorry to inform you that, in my knowledge, there are no official info about any way to play on a Linux device right now. As stated above, if the client for Linux will be released, it will be announced in the #announcement channel in the OFFICIAL PRO Discord. However, there is not an estimated time. Again, i'm sorry for the inconvenience. Have a great day, Keita/Heiwajima.

Hi @@MrKarpKarp ! I'm sorry for the inconvenience you have experienced! As stated by the CC Fluffles in another thread related to the same topic, there isn't a Linux version released now because of the numerous bugs that have to be fixed on the other platforms. It has also been stated that PRO STAFF prefer to fix first the bugs found on the other operating systems (Windows, Mac, Android) Maybe the update will be avaialble in the future but, if it will be available, there is no estimated time as to when the Linux Client will be released. You can keep an eye out in the #announcement channel in the OFFICIAL PRO Discord to be notified of any possible info related to that. QUOTE OF THE MESSAGE AS EVIDENCE Hope this provided some clarification, have a great day !

Hi there ! Could you please do a clean install to see if that fix your issue? Follow the procedure given below: Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart it. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released in the near future, should be able to fix it. There is not a estimated time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !

Hello there! I'm sorry for the inconveneince. I want to ensure you that all your progress is not lost and that is still there, you can get it back by reading the following procedure. However, I would like to inform you that Red & Blue server merged to form Silver Server and the Yellow Server has now been renamed as the Gold Server. If you played on the Red or Blue Server, you will have to merge your account by log in the DASHBOARD and merge your accounts. Make sure to select the right server as your main server. In the case that you're still unable to log into Silver after merging your account, you'll have to reset your password on the dashboard choosing an alphanumerical one. (characters A-Z 0-9) Furthermore, be sure to read the - MERGE FAQ - for questions you may have, as well as the COMMON MERGE ERRORS:FAQ if you may experience any issue while merging. If you played on the Yellow server, then you can simply log on the Gold Server and should still have all your Items/Pokemon and continue your progress without doing any merges. Also, remember to download the most updated client from here PRO WEBSITE DOWNLOAD PAGE Hope this can help, have a great day !

Hi there ! As stated above by the CC Fluffles, the link to download the android client is this: ANDROID CLIENT DOWNLOAD In addition,in my knowledge, sometimes MEGA can't be reached by someone. However downloading the MEGA APP from the playstore and trying to download the game from there using the app should help in those cases. Also, make sure you've deleted your old PRO Files, cleared your application history and restarted your phone, as stated above by Fluffles. Hope this can help, if it won't still go, let the staff know here. Have a great day !

Hi @Riranta ! I would like to inform you that this is a common issue and PRO STAFF is already aware of it. However, could you please try the following procedure? Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released soon,, should be able to fix it. There is not a estimated time/specific time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day !