Fluffles

Hi there. You account has now been reset and you should have 80 coins on the Silver server. Can you check that for me?

Hi there. I've put in a request to have your account reset, I'll notify you when it's been done. In the mean time, I thank you for your patience. Once again, I'm sorry for the inconvenience and I hope you understand.

Hi there. Sorry for the inconvenience as that site may be inaccurate at times due to technical restraints. Nevertheless, you may check server status by using ^up in #bot-commands of our Official PRO Discord. An announcement will also be made there for when the servers are up. Let me know if you need further help.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Can you please tell me the pokemon in question so that I may be able to help you further? Looking forward to your response.

Thank you for those. Did you also happen to crash/disconnect while doing the Hoenn questline?

Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day!

Hi there. Can you please try the following steps and tell me if you find your PRO File? -Select the search box on the taskbar, and type PROx64. -After you enter that, click My stuff to find results for files, apps, settings, photos, videos, and music across your PC and even OneDrive. Let me know if you find the PROx64 file using this.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Can you please try to use a VPN or a Proxy?

Hi there. Can you attach a screenshot of the following when the servers are up: -Conversation with Mr. Stone -Missing Assistant outside of the Gym -Conversation with Steven -Guard still at the door

Hi there. We are currently experiencing technical difficulties with our database. We are aware of the different issues both forums and in-game and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when these issues will be resolved. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash or other issues. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Sorry for the inconvenience and thank you for your patience in the mean time.

Hi there. We are currently experiencing technical difficulties with our database. We are aware of the different issues both forums and in-game and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when these issues will be resolved. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash or other issues. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Sorry for the inconvenience and thank you for your patience in the mean time.

Hi there. We are currently experiencing technical difficulties with our database. We are aware of the different issues both forums and in-game and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when these issues will be resolved. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash or other issues. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Sorry for the inconvenience and thank you for your patience in the mean time.

Hi there. We are currently experiencing technical difficulties with our database. We are aware of the different issues both forums and in-game and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when these issues will be resolved. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash or other issues. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Sorry for the inconvenience and thank you for your patience in the mean time.

Hi there. We are currently experiencing technical difficulties with our database. We are aware of the different issues both forums and in-game and it has been forwarded to the relevant parties. However, we are unable to give an ETA as to when these issues will be resolved. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash or other issues. Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Sorry for the inconvenience and thank you for your patience in the mean time.

Hi there. I've checked your variables and it seems as if you've completed the entire Devon quest fine. Please take note that after speaking to Steven and giving him his letter, you'll have to talk to the guard once again to get him to move, if he's still there. Please let me know if you've done this. Also, it's good to attach screenshots so it's easier for us to identify where you are in the quest line.

Hi there. Just to clarify, you're speaking of the pokemon PC icon, correct? Can you please try to reinstall the client? Please let me know if this works for you.

Hi there. No, you will not be banned from the game. It's simply an advisory that the ability Unburden was bugged, but now it is banned in Ranked PvP. Please refer to our PvP Rules for more information.

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have. Hope this helps and have a nice day!

Hi there. I've deleveled your pokemon. Can you check this for me? Please let me know if you have any further issues.