Fluffles

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. You actually didn't lose your progress. However, you'll have to merge your account to regain your progress again. Since you played on the Red Server, you'll have to select it as your main server when you merge. Below is a visual guide on how to merge. Step 1: Login in your dashboard and click on Merge is required! [*]Step 2: Let me know if you still need further help with merging.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as if you encounter issues whilst merging. Hope this helps and have a great day!

Hi there. Unfortunately, HM Fly does not allow you to fly between cities. It is intentionally not coded to work out of battle. PRO is also an MMO therefore things have been coded this way to maximize its purpose, which is to have you grind for most of your items. It is also the reason why most of the quests and storyline are more difficult than in the actual games. As an alternative, we have the Subway Quest for quick travel within Kanto and Johto and the Teleport Quest for quick travel within Hoenn and Sinnoh. There are boats in every dock city (Vermilion, Olivine, Lilycove, Canalave) that you can use to travel between regions. Sorry for the inconvenience and I hope you understand. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. I can't seem to replicate your error since it seems to work fine for me. However, I've noticed that you have 100 coins on your profile. Are you sure you didn't receive them? Unfortunately, do note that we cannot restore your purchases as we cannot track your use of CCs. If you're certain that you didn't receive these, Could you please try to delete all your PRO Files and reinstall the latest client here? Really sorry for the inconvenience, but I hope you understand.

Hi there. Can you please try all of the following? Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if this doesn't fix it. Install .NET Framework 4.0 if client closes but patcher doesn't open. Let me know if this fixes it for you.

Hi there. Sorry for the inconvenience. Could you please try all of the following? Hi there. Can you please try all of the following? Delete all your PRO Files and reinstall the new client found here Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if this doesn't fix it. Let me know if this fixes it for you.

Hi there. Sorry for the inconvenience. Unfortunately this is a common bug. We are aware of this issue and it is currently being looked into by our Developers. However, we are unable to give an estimated time as to when this will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. For now, you should be able to fix this issue by completely deleting all your PRO Files and reinstalling the client here. Let me know if this has fixed your issue and if you need anything else.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The EXP Boost will count 72 hours in real life time even if you're not online. This will also count even if the servers are down. However, rest assured that in cases of long downtimes, we may provide compensation. If you're concerned about maximizing your EXP Boost, I suggest you activate it during the weekends! For more information on Membership, feel free to check out our Membership Guide. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please be reminded that you must meet all system requirements to play PRO efficiently. The requirements are below. Could you please tell me your operating system and let me know if you meet these requirements? With this, can you also take a screenshot of your error?

Hi there. You currently have an active thread here. Please be patient as you wait for a response. Remember, you can bump your post every 24h if you haven't received a response by then. Please refrain from making multiple threads on the same topic. Locked as Duplicate.

Hi there. Mirror downloads are the same download, but from a different source. For example, if you downloaded the client from MEGA, try to download it from Mediafire instead. As shown in the image below, these are the mirror links. [spoiler=Mirror Downloads] Let me know if you need any further help.

Hi there. Sorry for the inconvenience. Could you please try to clear your cookies/cache and try redownloading from a new browser? Make sure you've delete all your old PRO files before reinstalling. Also, please try the mirror download instead of the one you're usually downloading. Let me know if it works.

Hi there. Sorry for the inconvenience. Could you please fully restart your router and your computer and try again? If this doesn't work, please try to reinstall the latest client here? Let me know if this fixes it for you.

Hi there. Sorry for the inconvenience. I've tried this again myself with Magnemites and I've released 7 Magnemites without a problem. Did you try to reinstall the game? Also, could you please restart your router as well. Do you happen to get an error message when you try to release your 6th pokemon? Also, please do let me know if you still want help with deleting your pokemon! Looking forward to your response.

No worries, it was caused by a bug. Anyways, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. This was caused by a bug in the past wherein you could simply cut through trees without having HM Cut. It's recently been changed to make it so you can't cut unless you have both the HM and the move on your pokemon, which explains as to why you're experiencing this issue. You'll have to be telported in-game to finish the SS Anne Quest. I'll assist you in-game with this. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please try to delete all your PRO files and reinstall the client here? Please let me know if this fixes it for you. If it doesn't, let me know and I'll see if I can help you delete those Magnemites! Also do you happen to have screenshots or a gif of this, because I can't seem to replicate the error. Looking forward to your response.

Hi there. The servers were down due to technical difficulties. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. In the future, an announcement on our Official PRO Discord will be made once issues like this have been resolved. You can check server status by doing ^up in #bot-commands in our Discord. If you still can't log on, can you please tell me the error message you receive? Looking forward to your response.

Hi there. The servers were down due to technical difficulties. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the rules. In the future, an announcement on our Official PRO Discord will be made once issues like this have been resolved. You can check server status by doing ^up in #bot-commands in our Discord. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. Unfortunately, the Black Medalion simply raises your chances of getting a Hidden Ability Vulpix. Do note that just because you've encountered 50 Vulpix, doesn't mean 20% of them will necessarily have the Hidden Ability. Acquiring this is simply based on luck and each Vulpix you find has a set percentage of becoming Hidden Ability. Unfortunately, this is all luck based and cannot be determined specifically. Rest assured that the Black Medallion is indeed fine. It has been tested numerous times before releasing and our Developers ensure that essential coin items like these are not flawed. Once again, I'm really sorry for this. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. I've gone over and checked and it seems as if you did have a Master Ball at some point, however no longer have it. Unfortunately, our tools are rather limited and we cannot specify how you actually lost the Master Ball. You are indeed correct about not losing it to the Heatran Quest and you also didn't trade it away, nor put it on your pokemon. With that, there are only two ways that you could've lost it: You accidentally used it or you accidentally trashed it in the past. You unfortunately can't simply lose an item out of nowhere. Therefore unfortunately, we cannot refund your Master Ball as these two ways are the only ways you could've lost it. It'd also be unfair to others who have accepted their losses due to accidents in the past. I'm really sorry to inform you of this. Let me know if you need anything else.

Hi there. Sorry for the inconvenience but unfortunately, we do not offer de-evolution services due to the technical restraints of our tools. In the future, you can have your pokemon hold an everstone to prevent it from evolving. You can get one from completing quests with the Quest Master in Blackthorn City's Dragon Club. You also have a 7% chance of getting them in the wild from the following pokemon at the following locations: Everstone #Pokemon Map Area Daytime Rarity MS Level Geodude Abandoned Desert Village Land M/D/N Tier 1 Yes 10-14 Geodude Route 207 Land M/D/N Tier 1 No 6-9 Geodude Route 210 Land M/D/N Tier 1 No 17-21 Graveler Cerulean Cave 1F Land M/D/N Tier 1 No 60-64 Graveler Cerulean Cave 2F Land M/D/N Tier 1 No 59-62 Graveler Cerulean Cave B1F Land M/D/N Tier 1 No 59-63 Roggenrola Fiery Path Land M/D/N Tier 8 Yes 20-23 Roggenrola Mt. Coronet 5F Land M/D/N Tier 9 No 38-39 Roggenrola Mt. Coronet B1F Land M/D/N Tier 9 Yes 33-38 Roggenrola Underground Path Sinnoh Entrance Land M/D/N Tier 7 No 23-27 Also, you can also catch yourself another Eevee at the following locations along with buying them from other players. Eevee #Map Area Daytime Rarity MS Level Item Eumi Island Town Land M/D/N Tier 9 No 23-24 - Hoenn Safari Zone Area 5 Land M/D/N Tier 9 No 23-24 Razor Fang Safari Area 3 Land M Tier 9 Yes 23-24 Water Stone Safari Area 3 Land N Tier 9 Yes 23-24 Thunder Stone Safari Area 3 Land D Tier 9 No 23-24 Fire Stone Floaroma Meadow Maribela (Reward) M/D/N - No 15 - Goldenrod City Game Corner Pewdie/Diepy (Reward) M/D/N - No 15 - Sprout Tower F3 Sage (Reward) M/D/N - No 15 - Love Island House 1 Shary/Shaui (Reward) M/D/N - No 15 - With all that said, I'm really sorry to disappoint you, but I hope you understand. Please be more careful in the future so as to not encounter this issue once again. Let me know if you need anything else.

No worries, you're very much welcome! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!