Fluffles

Hello there! If you are banned, you should be able to check the reason in the Dashboard. Furthermore, bans should not be discussed in this sub-forum. Despite this, you may make a thread under Discipline Appeals if you feel that this ban is unjust in any way. It is also good to note that bans are not performed without proper evidence. Please be patient as you wait for a staff member to respond. You may bump your thread every 24 hours. With all that said, I wish you the best of luck and will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. Unfortunately, you aren't able to get mega stones as of now. Nevertheless, feel free to keep an eye out in our Update Logs as well as in #announcements of our Official PRO Discord for further announcements. Do note that our Developers are rather busy with all the updates and are always looking to add new content for both new and old players to enjoy. Also, all PRO staff are simply volunteers and act in their own time. Sorry to disappoint you, but I hope you understand.

Hi there. Sorry for the inconvenience. I’ve gone over and asked a Trade Moderator to revert your trade. Could you check that for me please? Also, please be more careful in the future. Looking forward to your response.

Hi there. To add images on the forums, you can check out our Forum Images Guide. However, if you're really having trouble, feel free to send them on my Discord Cie#0996. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. Could you please try to reinstall the client here and see if this fixes your issue for you? Let me know if you need further help!

Hi there. In the future, if you're stuck, could you please try the following first? ▪︎ Try Alt+Tab ▪︎ Use an Escape Rope ▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter ▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar ▪︎ Log out, and then back in ▪︎ Close the whole client and start PRO again Nevertheless, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. Could you please try to fully restart your client? This should be able to fix your issue. Also, could you please check if changing your GUI scale can help you solve this issue? Let me know if you need anything else.

Hi there. Sorry for the inconvenience. This is an error usually caused by old systems. Could you please try to update your graphical drivers and operating system? Also, try to redownload the new client here. If this does not work then you'll unfortunately have to wait until the new update is live. You can keep an eye out in #announcements of our Official PRO Discord for when the new client is released. Let me know if you need anything else.

Welcome to PRO! Hope you enjoy.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers were currently down due to a small update on Rotom and its forms. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. Please stay tuned in #announcements of our Official PRO Discord for further announcements. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. The servers were currently down due to a small update on Rotom and its forms. You should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. Please stay tuned in #announcements of our Official PRO Discord for further announcements. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hi there. Sorry for the inconvenience. Could you check with the following questions first? If you're still having issues, do let me know.

Hi there. Sorry for the inconvenience. You can make an account by registering in Registration. Do note that you can only have a maximum of 4 accounts. After registering, you'll have to check the Activation Mail sent to you. If you are not receiving it, try using another browser or incognito mode. Do note that Gmail or Outlook are email providers most likely to receive the mail. Also, if you're looking to access an account you had in the past, do let me know. Let me know if you have any further questions.

Hi there. You can get the Rocky Helmet through Claire's Lost Pokemon quest in Nap Island. Do note that you need to be Hoenn Champion to enter the area. It's accessible from either South of Route 41 or North of Route 125. Furthermore, you can also get it for 50 PvP Coins from a PvP Coin Master in Vermilion, Olivine, Mauville, and Canalave. Let me know if you need anything else.

Hello there! Unfortunately you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Please stay tuned in #announcements of our Official PRO Discord for further announcements and if the topic is open once again. Sorry for the inconvenience and I hope you understand! Let me know if you need anything else.

You're welcome. Before I close your topic, do you mean you were having issues with donating, or are you saying you prefer not to do so? If you were having issues, be sure to enable browser pop-ups or try using another browser as your default browser. Let me know if you need anything else or if your issue has been resolved!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience, could you please update your graphical drivers and windows version? This is an error that occurs with older systems. If this does not work, an update in the future will offer a fix for this. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. I've looked into your old Blue saves and it seems as if you never had a mount. However, you did have a Bicycle. You currently have one now in your inventory. To use it, you can simply click on it on your inventory. However, I recommend that you put it on one of the hotkey slots in the lower left corner of the screen and use the numbers to activate and deactivate it when needed. Hope this clarifies things for you. Let me know if you need anything else.

Hi there. Sorry for the inconvenience. As quoted from Bulbapedia, This means that if you use protect without using another move in between, it'll count as a consecutive use. Do note that Protect is stated to be coded incorrectly as stated in our list of bugged moves, Hope this clarifies things for you. Let me know if you need anything else.

convenience Hi there. Sorry for the inconvenience. Could you please update your display/graphical drivers and windows system? This should fix your issue. If not, please try the following. Let me know if you need further help. • Run the game in compatibility mode • Add an exception for the client in your Firewall and Antivirus • Update your Windows Version • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hi there. Sorry for the inconvenience. For future reference, this was simply a visual bug and it can be fixed by fully restarting the client. Nevertheless, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!