Trolldaddy

Wasaloy, Klien27, and KinHeo share the same email. You can log into your DASHBOARD to change your email and reset any passwords if necessary. Also keep in mind, you are only allowed four accounts. Each account must have separate email. Please let me know if you continue to have issues with this situation. ~ TrollDaddy

Hello @KinHeo , I apologize for our delayed response. In the future, do not make additional threads for a single issue. Instead, politely bump your initial support thread once every 24 hours with a new post explaining your issue or concern continues. I have locked all your other threads regarding this topic so we can focus on solving the issue here, in this thread. Could you please tell me the username of your original account, and all accounts you have created? ~ TrollDaddy

Hello @Waski3126 , I am sorry you experienced this. I have combed through your inventory and you indeed do not have any macho brace. I have also verified there are no macho braces on any of your pokemon in your PC. I also checked to see if perhaps you trashed a pokemon recently that was holding a macho brace. Unfortunately, there was no macho brace to be found. To help replicate the bug, could you please tell me how you first acquired a macho brace? ~ TrollDaddy

Olá @Berlim01, Você está dizendo que perdeu seu email e senha. Para logar no jogo, você precisa saber o seu usuário e senha. Para logar no forum, você precisa saber seu email e senha. Pode me explicar que problema está tendo? Talvez você esteja falando sobre uma conta diferente? Se for o caso, pode me dizer o nome de usuário da conta que está tentando recuperar? Anteciosamente, ~ TrollDaddy

Hello @Zexodus , I apologize for the delay in our response. I understand your disappointment in PRO not having an iOS download. We want to make PRO available for everyone, however, we do not currently support any iOS applications. I greatly appreciate your passion for PRO. I will lock this thread. Please continue to come to us about any suggestions, concerns, or issues you have with the game. ~ TrollDaddy

Hello @DanteJCS , I recovered your Alakazam. In the future, please use our Restore Pokemon Megathread for situations like this. Have a great day! ~ TrollDaddy

Awesome! Continue to come to us when you have issues or concerns with the game. I will lock this thread as solved. ~ TrollDaddy

Saludos @DanteJCS , Actualmente hay un bug conocido que a veces prevé que los Pokémon evolucionen cuando alcanzan su felicidad maxima. Como solución temporal, permite que tu Riolu se debilite en una batalla salvaje (Equipar un Flame Orb, Black Sludge o un Toxic Orb facilita el proceso). Despues, recupera la felicidad y repite el intento de subir de nivel durante el dia. Hazme saber si esto solucionó el problema. ~ TrollDaddy

I apologize for the delayed response. I see you made a post in the Bug Resolution Center, which was the more appropriate place for this issue. Glad to see it was resolved in a timely manner. Please continue to come to us with issues and concerns about the game. ~ TrollDaddy

No disruption at all. Glad it was taken care of. Please continue to contact us if you have issues or concerns regarding the game. Have a great day! ~ TrollDaddy

I read and responded before checking, my mistake. After asking, a developer has run a query to return all pokemon lost through the lending bug. There should be a Volcarona, Slowbro, and Klefki in the back of your PC. Could you please confirm? ~ TrollDaddy

I appreciate your patience, @Zelkova. I will inquire to what is causing the delay. ~ TrollDaddy

Oi [uSER=1667602]@brunor862[/uSER] , Eu percebi que você iniciou a missão para capturar Heatran. Quando você começa a missão, um NPC chamado "Buck" guarda as suas Master Balls e Rare Candies. Assim que você derrotar o Commander Mars e o Heatran nível 99, você poderá falar com Buck de novo e ele lhe retornará suas Master Balls e Rare Candies. E então você poderá voltar para onde o Heatran estava e capturá-lo com uma Master Ball. Por favor, me informe se ainda estiver tendo problemas ou qualquer dúvida. ~ TrollDaddy

I apologize, @YeRRoPaLosBarKo. We have attempted another fix. Could you please close your client, open again and check the Pokemon League in Hoenn for Hannah?

Could you please go to where Hanna was and take a screenshot of that area?

Hello @YeRRoPaLosBarKo , I have consulted with our Content Scripting team and they confirmed there was a visual bug with Hanna on your account. I want to extend our apologies for this inconvenience. The Content Scripting team has fixed the bug. If you close out of your game completely and re-open it, Hanna should now be visible. Please let me know if you continue to have issues or have more questions regarding this issue. ~ TrollDaddy

Hello @GeoMine , As @Allsmell has already correctly pointed out, our forums indeed do have troubles loading long blocks of posts. This is a known issue and the best I can give you as an honest apologize for the inconvenience while we explore solutions. In the meantime, if you are making posts, I recommend sectioning your posts with spoilers to help people from the troubles browsers see your full post. And if you feel motivated, inform authors who's posts are affected by this. Recommend them to split their posts into spoiler tags. If you have anymore questions or concerns regarding this topic, please let me know. ~ TrollDaddy

I apologize for the late response, @Nimaro. No need to do anything at the moment, however, I will notify you if anything is needed. In the meantime, I apologize for the delay while developers look into a faster way of restoring all lost pokemon. ~ TrollDaddy

We have not forgotten about this issue, @Zelkova. We apologize for the delay and thank you for the patience while developers look into a more efficient manner in returning these pokemon. ~ TrollDaddy

I apologize for the delayed response, @XanthinaRose. Great question, I am curious as well. After talking with a Forum Admin, I learned PRO forums use Xenforo. Xenforo does not provide an option to allow you to upload images from your computer on signatures. I am not sure why Xenforo does not provide this option. Unfortunately that does not fall under the scope of help I provide. Sorry I could not provide a more definitive answer. Please let me know if you have more questions or concerns regarding this topic. ~ TrollDaddy

@Obey , outside of the PvP bug which is now fixed, there has been no known bugs that cause users to lose money. Unfortunately with more additional proof or information, I can not help you recover lost pokedollars. I will leave this thread open in case a bug is reported or you have more information to provide me to help you. I am truly sorry I was not able to assist you. Please continue to come to use about potential bugs or issues regarding the game. ~ TrollDaddy

Hello @Obey , Have you played any PvP matches since the update and this post? ~ TrollDaddy

Hello @Zelkova , I apologize for the inconvenience. Our developers were recently altered about this critical bug. Fortunately, they have already patched a fix and all pokemon lost this way are still recoverable. However, developers must recover each pokemon lost this way manually. Thank you for being patient while our developers restore all the pokemon lost this way. Please let me know if you have more questions or concerns regarding this issue. ~ TrollDaddy

@Nimaro , our Developers believe they have pinpointed the issue and fixed it. Your Raichu can be recovered. You and your girlfriend were not the only ones affected, unfortunately. Developers will have to manually recover all pokemon lost this way. It may take awhile before your Raichu is restored. Thank you for being patient. Please let me know if you have anymore questions or concerns regarding this issue. ~ TrollDaddy

Hello @Nimaro , This is extremely concerning to us, thank you for making the report. I am sorry for the inconvenience. I have forwarded the situation to our Developers and will keep you updated as they look into what happened to your Raichu. ~ TrollDaddy