Shinohara

Hi @Adrien80 ! We're sorry for the inconvenience. We would like to inform you that while merging you selected Red Server as your main and that you had zero hours played on Red. Instead, you had 107 hours played on the Blue Server and that means that your progress on this account was on the Blue Server. Take note that when you select the wrong server while merging, and you will select one where you never played like you did now with the Red server, your story progress will be resetted and so you will have to play again the story. However, you will keep both your Items and Pokémon in any case. If you are interested, we are able to unmerge your account if you have not made any trade while on the Silver server. So, let us know about that. Looking for a reply, have a great day !

Hi again @Lordzaro ! We are sorry for the inconvenience you are experiencing. We would like to inform you that this is not an issue on our end but may be an issue related to your connection. Take note that some connection limit the amount of devices connected. Could you please contact your provider and ask to them about that? Looking for a reply, have a great day !

Hi @Lulily ! We're sorry for the inconvenience experienced. We would like to inform you that this is an error that occur mainly on older systems. Could you please try to update your operative system or your graphic card and see if this fix your issue? If you're still unable to see your character, you may have to wait until the more updated client is released soon You can keep an eye out in the #announcement channel of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further question, have a great day !

Hi @kuu234 ! We're sorry for the inconvenience experienced. We would like to inform you that we're aware of the issue and it has been forwarded to the relevant parties that have already found a fix. The fix will apply with the next sever maintenance, restart or crash. Take note that when a maintenance is planned, a server message will appear in the game. I will now lock the thread. Wish you a wonderful day !

Hi @Lordzaro ! We're sorry for the inconvenience. Could you please tell me what is the exact message of error you get while doing the login? Also, could you please clarify if that's an error you get everytime or only when your brother is connected. If you can't access when your brother is connected, could you please try and tell me what happens when your brother try to access when you are playing. Looking for a reply, have a great day !

Hi @TanerSaydam ! We're sorry for the inconvenience experienced. We would like to inform you that the storyline will be kept English as the widely accepted "official" language in the game. However, there are plans to translate the menu, the option and the website but there is not an estimated time for when it will happen. Take note that our Developers hard work everyday to projects, in order bring new contents for old player and new players to enjoy. Therefore translations are considered low priority. - Quoting for Visibility from HERE - As your question has been answered, i will now lock the thread. If you have any further question, don't hesitate to ask. We wish you a wonderful day !

I'm glad to see that your issue has been solved. I will now lock the thread. If you have further questions, please don't hesitate to ask. Wish you good luck and a wonderful day !

Hi again @skunk1 ! I can see that you were able to successfully to create the account. Remember that you can download the latest client from here PRO WEBSITE DOWNLOAD PAGE I will now lock the thread since your issue has been solved. If you have any further questions, don't hesitate to ask. We wish you good luck and a wonderful day !

Hi @SilentCreeper ! We're sorry for the inconvenience. We would like to inform you that in order to be able to use Dig, you need to meet the following requirements: Have the Thunder Badge Your Pokémon with Dig must have 150+ of happiness You can check the happiness of your Pokémon by using the command /happy 1-6 in the chat. - Quoting for visibility from our official HAPPINESS GUIDE - As for the ways of gaining happiness we suggest to use a Soothe Bell, which can be obtained for free from NPC Tiggus in Celadon Office 3F(only one time) or as an Hidden Item in the National Park of Johto, because it double the amount of happiness you receive. Winning fights: When you win a fight against a Pokémon, regardless of battle type, all participated Pokémon in your team will gain 1 (2 with the soothe bell) happiness. (Only works for Pokémon still alive at the end of battle). Level ups: When your Pokémon get´s a level up, no matter how, it will gain 5 (10 with the soothe bell) happiness. Walking: When you walk your Pokémon at the first spot—and only the first spot of your team order—your Pokémon will gain 1 (2 with the soothe bell) happiness points each 216 steps. (This doesn't apply to land mounts, but does to water mounts). Vitamins: Protein, Iron, Calcium, Zinc, Carbos, and HP ups will boost the happiness by 2 stats. As well as the EV Reducing Berries. (these methods are not affected by the soothe bell) Remember the each time your Pokémon gets defeated, it will lose 5 Happiness. Also, if you will trade your Pokémon, the Happiness will be reset to 70. - Quoting for visibility from our official HAPPINESS GUIDE - -[/hr] About the move Thief and your Raichu, could you please tell us which Pokémon you fought and tried to use Thief on, and in which map you were. Looking for a reply, we wish you a wonderful day !

Hi @ArthoriasK ! We're sorry for the inconvenience. We would like to inform you that in order to be eligible to obtain the Volcarona wings by submitting a Shiny Pokémon, that Pokémon must have 400+ of score. In this case, you submitted a Shiny Pokémon with 307 points and, since as stated above Shiny Pokémon require a score of 400+ in order to make you eligible to obtain volcarona wings, you didn't receive them. Remember that you can obtain volcarona wings, in the bug catching contest, in two possible ways: By submitting a normal Pokémon with 290+ of score By submitting a SHINY Pokémon with 400+ of score Quoting our BUG CATCHING CONTEST GUIDE Since your question have been answered and informations given, i will now lock the thread. If you have further questions, don't hesitate to ask. We wish you good luck and a wonderful day !

We're really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. We wish you a wonderful day !

Hi again @skunk1 ! Could you please try to use a VPN, deleting your cookie and caches and try to use a different browser like Chrome or Firefox. Also, please make sure to use GMAIL as your main for creating the account. Let us know if it worked. Looking for a reply, have a great day !

Hi again @skunk1 ! We're sorry for the inconvenience that you are experiencing. Could you please tell us any step you have done and tried until now. In that way we're able to check what you've tried and, depending on your answer, we can give you further advices to help you solve your issue. Please, be as much accurate and specific as possible in saying what you did and tried until now. Looking for a reply, have a great day .

Hi again @Pop1234 ! We would like to inform you that after Johto, the next region is HOENN. In order to reach Hoenn you need to level up to 80 a Rattata caught by you, because it must have your name as OT, and then beat Youngster Joey that you can find outside the Kanto & Johto league. We would also like to suggest and inform you that you are able to catch a level 50-54 Rattata in the Mt. Silver Expert Belt and that the suggested places to level it up are Mt. Silver, Dragon Den, Victory Road or Seafoam Island B4F. About Sevii Islands, to be able to reach them you have to be Kanto champion and have the Membership active. After that, talk to the Sevii Islands Sailor in Vermilion City Dock. You can check Sevii Islands guide here: SEVII ISLANDS GUIDE Also, Is it possible that the trainer you are talking about is Red, that can be found in the Mt. Silver Summit? If yes, battling Red serves as one of the requirements to be able to reach the TRAINER VALLEY through the SUBWAY Let me know if something is unclear or if you have any further question about it, have a great day !

Hi again ! Unfortunately i've found no account named like that, that means he has yet to activate his account. Could you please make him try to register with a different browser such as Firefox or Chrome and, if possible, make him try that with his smartphone. Also which email provider are you using? Generally, GMAIL, YAHOO and OUTLOOK are the most reliable to use to register a new account. Let us know if you've been successful in solving your issue. Looking for a reply, have a great day !

Hi @MrFollo13 ! We're sorry for the inconvenience experienced. Could you please tell us what is the error you're getting? You can even add a screenshot of the error if that's easier for you. Also, could you please check the following things : Looking for a reply, have a great day !

Hi @Pop1234 ! Could you please explain to us what are you asking? Also, please try to be as much specific and accurate as possible. Looking for a reply, have a great day !

We are really happy to see that you've solved your issue. If you have any further question, please don't hesitate to ask ! With that said i will now lock the thread, we wish you good luck and wonderful day !

Can you please clarify to me if you have been successful to fix your issue? Also, if you solved that, you can also leave us the username of your friend so we are able to check that too. If you didn't solve your issue, please let us know. Looking for a reply, have a great day !

Hi @angelluissolana ! We're sorry fro the inconvenience. Could you please try to make your friend resend the activation email with the procedure you find at this link: RESEND. If this should not work yet, please try with a different browser such as Firefox or Chrome. Also which email provider are you using? Generally, GMAIL, YAHOO and OUTLOOK are the most reliable to use to register a new account. Also, if this should not work, try to do the procedure using your smartphone. Be sure to check If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder. Also, plese refrain to post your personal info (e.g email, ip, etc) in public cause they are part of your privacy. Let us know if you've been successful in solving your issue. Looking for a reply, have a great day !

Hi @skunk1 ! We're sorry for the inconvenience. Could you please try to resend your activation email with the procedure you find at this link: RESEND. If this should not work yet, please try with a different browser such as Firefox or Chrome. Also which email provider are you using? Generally, GMAIL, YAHOO and OUTLOOK are the most reliable to use to register a new account. Also, if this should not work, try to do the procedure using your smartphone. Let us know if you've been successful in solving your issue. Looking for a reply, have a great day !

Hi @xXEMBERKILLAXx ! We are sorry for the inconvenience. This is an issue that can be caused by two things: Due to the merge your Pokémon get re-ordered automatically and it may happen that, while you haven't finished the story part of your current region, some Pokémon gets stuck in your party and you can't move them until you finish the story of the current region. A recent client had a bug where all Pokémon you caught may had a wrong region as caught region and so, if you were still completing the story of another region, those Pokémon would have been locked in your party until you would have finished the story of the current region. However, we've now moved your blocked Pokémon to the last slots of your PC storage. Also, in case you should find again this issue in the future, please use the POKEMON STUCK IN PARTY MEGATHREAD. Could you please check that?

Hi @Yojin ! We are sorry for the inconvenience. We would like to inform that you didn't merge yet and we would also like to ensure you that you didn't lose your progress and everything is still there, and we'll now help you to get it back. Take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 136 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! We also suggest to read the MERGE FAQ for questions you may have as well as the COMMON MERGE ERRORS:FAQ if you may experience any issue while merging. If after the merge you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z, from 0 to 9) In case you are interested, you can find the threads with all the latest update and spawn changelog here: UPDATE LOGS SPAWN CHANGELOG & HALLOWEEN SPAWN CHANGELOG, take note that the halloween event will end the 30th November. Let us know if something is unclear or you have experienced any issue. We wish you a great day !

Hi @Samekh15 ! We're sorry for the inconvenience. We would like to inform you that while merging you selected Blue Server as your main and that you had zero hours played on Blue. Instead, you had 14 hours played on the Red Server and that means that your progress on this account was on the Red Server. Take note that when you select the wrong server while merging, and so you will select one where you never played like you did now with the Blue server, your story progress will be resetted and so you will have to play again the story. However, you will keep both your Items and Pokémon in any case. If you are interested, we are able to unmerge your account if you have not made any trade while on the Silver server. So, let us know about that. About the Pokémon and Items that you say you've lost, it seems like you have an account called Dovahsebrom that has 68 hours of play time on the Gold Server. This is your account with more progress, is it possible that this is the account you are looking for? Looking for a reply, have a great day !

Welcome back ! Hope you will enjoy your adventure !