Shinohara

Hi @jiangli I'm sorry for the inconvenience. Could you please tell me what kind of issue are you experiencing? Looking forward to your reply, have a wonderful day !

Hi @Arometiz I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @wAkKiTo I'm sorry for the inconvenience. I would like to inform you that we are aware of the issue and it has been forwarded to the relevant parties. The issue should be completely fixed soon, please be patient in the while. I will personally inform you as soon as it will be solved. Have a wonderful day !

Hi @Sadness04 I'm sorry for the inconvenience. I would like to inform you that we are aware of the issue and it has been forwarded to the relevant parties. The issue should be completely fixed soon, please be patient in the while. I will personally inform you as soon as it will be solved. Have a wonderful day !

Hi @abinash12345 I'm sorry for the inconvenience. I would like to inform you that, as you have stated, in order to being able to use Dig, your Pokémon need to have 150+ Happiness. In addition to what has been said before, you can find further information about the happiness, included how to gain it, you can check THIS GUIDE Since you said that your Pokémon has the required happiness but still can't use the move, could you please check the happiness of your Pokémon by doing /happy 1-6 (in base of the slot of your Pokémon) in the chat and then attaching the screenshot of that here? Looking forward to your reply, have a wonderful day !

Hi @Shamrigel I'm sorry for the inconvenience. I would like to inform you that you are able to use your account on multiple device and your progress won't be reset. Therefore, if you normally play on your PC and then you will start playing on your android, or on another PC, you will still have your normal progress. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Tiham25 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Galad1985 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. If you have not played yet on another server with the same account, for example you played on silver, you can still start a new adventure on gold. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @VincentEA I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where we python will be completely reimplemented in PRO and many, many other things in the server code as well and this shoud be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fixing them. As the issue has been solved, I will now close this thread. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @SilverAge I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities that are not yet coded or correctly coded in the game and it is possible that MagicGuard might have some issue with Black Sludge indeed. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm really sorry for the delay and the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files (make sure to not have any other PRO file on your device) Restart your smartphone Download a new browser different from the one used before Download the latest client from PRO WEBSITE DOWNLOAD There was some people having this issue, but they resolved with a restart and a clear reinstall like that. (and not a simple uninsta--reinstall). Please, let me know if you have been able to solve your issue and if you have any further questions. Looking forward to your reply, have a wonderful day !

Hi @Hestonz I'm sorry for the inconvenience. I would like to inform you that your issue and it has been forwarded to our developers, as they are the one that create the client, that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @GamerKing123 I'm sorry for the inconvenience. I would like to inform you that, as has been stated above, in order to being able to use Headbutt, your Pokémon need to have 150+ Happiness. You can check the happiness of your Pokémon by doing /happy 1-6 (in base of the slot of your Pokémon) in the chat. In addition to what has been said before, you can find further information about the happiness, included how to gain it, you can check THIS GUIDE I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. As i have said above, I would like to inform you that we will never transfer all the progress/item/pokemon/coins from an account to another. If you would like to transfer the pokemon and the coins from an account to another, if both of them are yours, you will have to do that manually by yourself. I'm sorry to disappoint you but i hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Deepandeepu I'm sorry for the inconvenience. As i have said before,I regret to inform you that, as you have bought the item intentionally and not due to a mistake we cannot refund you of the token. If we would refund you of the token after you bought something like that intentionally, we should refund any single player that ask a refund because they do not want anymore what they bought and they are not happy with what they have bought despite it was intentional. I'm sorry to disappoint you, but I hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @sagitario25 I'm sorry for the inconvenience. The servers were down due to technical difficulties. As that is an error on our end and that cause a crash of our servers, even changing password won't fix the issue. The only thing you can do in those moments is wait that the server get restarted by one of our admins. However, I would like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless they are now online and you should now be able to log on again. Regard the battle frontier, i would like to inform you that the only thing we have as of now is the Battle Tower, which is located in the Fight Area and has a cooldown of 4 days. You can access the fight area from the NPC Sailor south of Snowpoint city or through the PC teleport if you have completed the PC TELEPORT QUEST I hope the information given provided some clarification, please let me know if you have any further questions Have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. I would like to inform you that we will never transfer all the progress/item/pokemon/coins from an account to another. If you would like to transfer the pokemon and the coins from an account to another, if both of them are yours, you will have to do that manually by yourself. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further question. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties. As that is an error on our end and that cause a crash of our servers, even changing password won't fix the issue. The only thing you can do in those moments is wait that the server get restarted by one of our admins. However, I would like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless you should now be able to log on again. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Kalosz I'm sorry for the inconvenience. I would like to inform you that it seems like there is an error on our end and it has been forwarded to our developers. Unfortunately there is not any estimated time as for when that error will be solved, but it should be soon. However, you should be able to normally access the game without any problem. Please, let me know if you have any further question. Have a wonderful day !

Hi @ram112233 I'm sorry for the inconvenience. Unfortunately i was not able to understand what kind of help you need. Could you please try to explain it better? Feel free to use google translate. Looking forward to your reply, have a wonderful day !

Hi [uSER=58044]@DarkBaron[/uSER] I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer item/pokemon/money between servers. The only thing would transfer your entire account but i'm sorry to inform you that transfers are not available as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !