Juliph

Hi there, @Clubtropper I would like to start off by saying first and foremost that we apologize for the inconvenience experienced. To address the matter at hand directly these dig holes are not updated yet to "accept" Shovel as a way of traveling instead of Dig. However that being said,I would also like to state that this known & has been forwarded to the appropriate parties for evaluation. I hope this answer helps. Please let me know if you need anything else :) With deep regards, Juliph

Hi there, @Sahua0742 To answer you directly, mega have already been confirmed to enter the game in the future. Although they have been confirmed the release of mega do not have indefinite date of release. You can stay tuned to our Discord for announcements on updates about Megas With that being said, I will now close this thread. If you have any more questions or concerns please do not hesitate to create another thread and I will be happy to assist you :) With kind regards, Juliph

Hi there, @Mirajay To address your issue, could please try changing your Email on your Dashboard to a email you haven't used. Let me know here if it works or if doesn't work for you. Looking forward to your answer! :) With kind regards, Juliph

Hello there, @sathish1234 I am sorry for the inconvenience that you are experiencing. Unfortunately, we cannot do anything about the lost boss battle. This is due to our Policy stated in the Common Issues Thread.. If you have further questions please refer to the Common Issues Thread down below. Common Issue Thread I know it is unfortunate but nothing can be done in regard to this situation. As a solution you can try changing your phone settings and let application and programs run in the background. This may minimize the chances of you getting disconnected. I hope this helps, If you have anymore questions or concerns, please let me know here and I will be happy to assist you :) With deep regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, @Serkan To address your question directly, yes, the task master only gives one quest now. As far as it going back to giving two task a day, there is currently no information or ETA on it is being considered or if it will ever happen. However that being said, If you feel it should go back to two task per day, you can use the link below to suggest it and here from other players and staff on how they feel about the suggestion. Suggestion Sub forum I hope this helps! Please let me know if you need anymore help or questions answered :) With kind regards, Juliph

Hi there, @hayme To directly answer your question, no you cannot be banned using staff view 1. Players are allowed to use it, so no harm will come from using it I hope this helps! Please let me know if anything else :) With kind regards, Juliph

Hi there, @Dilaw08 I would like to first and foremost humbly apologize for the further inconvenience. As I stated in the previous thread you created, nothing can be done in regard to anything lost through server crashes. This does not only included the Entei that you lost but the ticket as well. I know this unfortunate but absolutely nothing can be done in this situation, as it would be unfair to anyone who experienced the same inconvenience as you and accepted their lost. With that being said I will now close this thread, If you have any more questions or concerns please do not hesitate to create another thread and I will be happy to assist you :) Have an amazing day! With deep regards, Juliph

Hi there, @ItsTiny I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any question or concerns in regard to my answer above! Looking forward to your reply :) With deep regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hello there, @ariel542 I am sorry for the inconvenience that you are experiencing. Unfortunately, we cannot refund the money lost due to the server crash This is due to our Policy stated in the Common Issues Thread.. If you have further questions please refer to the Common Issues Thread down below. Common Issue Thread I know it is unfortunate but nothing can be done in regard to this situation. Please note that our team here is working non stop to make the game more stable. I want to reassure you that with the given time and patience, they will resolve this problem With that said I will now be closing this thread. If you have anymore questions or concerns, please do not hesitate to create another thread and I will be happy to assist you :) Have a wonderful day! With deep regards, Juliph

Hi there, @arbnoriii I would like to first and foremost state that we are sorry for the inconvenience. Could you please try the following troubleshooting options down below: Disable your antivirus and firewall Delete/Uninstall the old client of PRO and delete all the remaining files Download the latest client from Client Downloads Try restating you device Please let me know here if this works for you. Looking forward to your reply :) With kind regards, Juliph

Hi there again, @BlackCatXIII I am glad to hear that your problem was solved. However, unfortunately, i'm sorry to inform you that we cannot refund you of your lost money as it would be unfair to the other player that accepted the loss of their money as well due to bugs and other things of similar nature, regardless of if it was on our end or theirs. I know this unfortunate but nothing can be done in regard to this situation. With that being said I will now close this thread. If you have any other questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a wonderful day! With kind regards, Juliph

Hi there, @tiagorambol I would like to first and foremost start off by saying I am sorry for the Inconvenience, I have checked your account and you are indeed not banned. Although you may not be banned, unfortunately something in you connection is. Below I have a few things you can do to figure out what exactly is banned is within your connection ~︎ Are you using Proxy? Try not using it, and then test again ︎~ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case it could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post, you could also use a VPN although you should check you're allowed first. Please let me know here, if any of those solutions work for you. I am looking forward to your reply :) With kind regards, Juliph

Hi there, @BlackCatXIII I am sorry for the inconvenience experienced. Unfortunately, I was not able to recreate the bug you have encountered. As a solution, could you simply try teaching your Gliscor a different move beside Stealth Rock? That should solve your problem. Let me know here if this helps your problem. Looking forward to your reply :) With kind regards, Juliph

Fixed via discord. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, @asyouwish01 The servers were down due to a server outage at that time and currently should now be back up. You can join the Pro Official Discord for live updates as to when the servers will be back up and when they go down. I hope this answer helps. With that said I will now be closing this thread. If you have anymore questions do not hesitate to create another thread. It would be my pleasure help you again :) With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there you guys, @panasonic & @Rharomy Unfortunately, there is no estimated time for when Suspicious bot will be working properly again. You can join the Pro Official Discord for live updates as to when this bug will be fixed. I know it's inconvenient but all we ask for is your patiences. With that being said, I will now be closing this thread. If you need anything else do not hesitate to create another thread and I will be happy to assist you :) Have a wonderful day! With kind regards, Juliph

Hi there, @Pedrawr I would like to thank you for taking the time to report this bug for us, as it is a huge help that the community finds problems that may otherwise go unnoticed by us. I am happy to say that the bug you are reporting know and is currently in progress to being fixed. However, I do not have a set date or time that you can expect for this to be fixed Please let me know here, if my answer helps or if you have any other questions or concerns! looking forward to your reply :) Kindest Regards, Juliph

Hi there, @Randomopkid I would like to humble apologize for the inconvenience experienced. To address your issue directly, could you try simply just walking in the door of the Safari and not talking to the guard? This should be the solution to your problem! Please relay back to me here if this fixes your problem or not. Looking forward to your reply :) With kind regards, Juliph

I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph

Hi there, @Bessa07 I am sorry for the inconvenience experienced. Unfortunately, I was not able to experience the bug you have encountered on Route 111. As a resolution, I will recommend that you redownload the newest client. Below I have a link to the updated list of pro clients for Mac, Android, and Windows. Before downloading the new client please be sure to remove all older PRO client files from your system. Client Downloads After trying to download the new client, let me know here if this helps your problem. Looking forward to your reply :) With kind regards, Juliph