Contrary

Hello again, I can see that you traded the reroll of your account Arlon to Kylan. Currently Kylan has one reroll in the bag, but you are claiming this is the one you got from Kyurem on your Kaylan account? In the meanwhile I will ask a developer to check if you used it. Looking forward to hear from you. Kind regards, Contrary

First of all welcome and I wish you a happy new year aswell! I am glad you've decided to start playing PRO! Here is some information that might help you during your journey and I will link you to some of the resources you can use. Forums If you ever have a question about anything or you are looking for some help, the forums is the place to be! Rules; Make sure to have a look at them! Resolution Center; Here you can get your questions answered (mostly by staff members). Player zone; You can suggest here stuff you want to be added in-game, find some helpfull guides and much more, have a look! Trade Zone; You can sell and buy Pokemons here, but also services and much more. Guilds; You can look for a guild here or promote your own one! There is much more to discover on the forums.. but you can find out yourself :'] Discord PRO also has it's own Discord Server! You can join it to get to have some more interaction with the community and get all your questions answered by our great Discord moderators. Now it's up to you to explore the rest, good luck!

Hello @Coono, I am sorry for the caused inconvenience. Unfortunately, we can't reset the boss cooldown. This due to players who accpeted their loss in the past and it would be unfair to reset it now, because we didn't reset the cooldown for them aswell. I would like to inform you that there is 2 levels of crashes, one where people get kicked and one where the server itself fails (rollback). When the first one happens and people get kicked, sadly there is no rebattling your boss again (what was the case in your scenario). When the server fails and it rolls back you can rechallenge the boss you disconnected versus. We are working on a way to solve this issue. Developers are working on a reconnect feature. We hope to annouce it soon. It is possible the crash may have been caused because of a issue on your side. We suggest therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. Hope this answered your question and once again I'm sorry for the caused inconvenience. Kind regards, Contrary

Hello @Kylan. I can see you have a reroll ticket on Kylan at the moment, so maybe your issue got solved? Confirm this please, looking forward to hear from you. Kind regards, Contrary

Hello @JohnDwagon. I am sorry for the caused inconvenience. This might be a bug. Could you ask your leader to kick you and reinvite? This might solve the issue. Looking forward to hear from you. Kind regards, Contrary

Hello @FabiojouYT, I would like to inform you that you need to talk to the Judge outside of the contest for him to bring you to Genesect. So there shouldn't be any issue for you at the moment. You already meet the IV condition and if you have over 500 hours, you can catch it. Make sure to buy a masterball from the pve/pvp shops or try tradechat. Also bring a Synchronize Pokemon with you! Hope this solved your issue. Kind regards, Contrary

Hey. After beating that Grunt Cynthia's grandma appears behind you: After that you enter the cave to talk with the fossil and Cyrus will appear. You beat him and go to route 209, where you can finally beat Barry. This is how you should continue. Is Cynthia's grandma appearing like the image above? Looking forward to hear from you. Kind regards, Contrary

Hello @kasbarinoo, Are you aware that 1 of your shovels is on your alt account called Kasbarino69. You didn't mention it so maybe you forgot. Hope this solved the issue. Kind regards, Contrary

Hey @kasbarinoo, Could you please tell me the name of you alt account so I can look into it? Looking forward to hear from you. Kind regards, Contrary

Great to see your issue got solved. Will lock this thread now, since you don't need to be assisted. Don't hesitate to make a new thread if you have any questions. I wish you a Happy new year! Kind regards, Contrary

Hello @Divakarjay, Did you beat the Galactic grunt in Celestic town and give the old charm to Cynthia's grandma? If not, you still need to do that. The Sinnoh walkthrough can guide you through the quest. I hope this solves your issue. Looking forward to hear from you. Kind regards, Contrary

Hello @Ares0, I am sorry for the caused inconvenience. Seems like a really odd bug, what did you try to resolve it? I suggest you to delete all the PRO folders and download it again from here. Let me know if it worked or not. Looking forward to hear from you. Have a good day. Kind regards, Contrary

Hello @Killerstrike1, I am sorry for the caused inconveniece, but sadly there is no way to undo this mistake. We have no way of recovering the IV's for your Kyurem with our tools. Once again, I am sorry we can't help you with it. Kind regards, Contrary

Hello, Your issue will be solved in the last thread you made, please stay patient in the meanwhile. You can expect a reply today! Kind regards, Contrary

Hello @Sushantkm, I am sorry for the caused inconvenience. This is a known PvP bug by the staff team, but thanks for reporting it. Developers are woking on solving this bug, but it can occur that it will be fixed when the new pvp update is introduced. Currently there is no eta on when this update will be here, but it is the main part the developers are focussing on pvp wise. To get out of the bug you or your opponent have to disconnect. Once again I am sorry for the inconvenience caused for you and your opponent. I hope I informed you well on this matter. Have a good day! Kind regards, Contrary

Hello @sehuno, I am not sure what you base this on, but if all of these pvp bugs are occuring, could you please record it and show them to me? I am asking because I just tested it myself and none of these bugs seem to be the case. Made the following conclusions out of me testing: - Focus sash works fine on Scizor, you still survive with 1 HP. - Scarf Garchomp didn't fail out of the 10 times used - Sturdy works on any nature Magnezone as it should - Using the Showdown Calculator it seems to me that Hyperbeam is doing the right amount of damage - I had no problem Baton passing with Scizor So please show me some kind of evidence that it isn't working for you, because that would mean there is a bug somewhere. Looking forward to hear from you. Kind regards, Contrary

Hello @felipaofeli, Could you explain your situation better? Especially with this part 'bugs that disappeared with my pokemons'. What do you mean with that? Looking forward to hear from you. Kind regards, Contrary

Hello @GamerAviral2, I am sorry for the caused inconvenience. This is a known PvP bug by the staff team, but thanks for reporting it. Developers are woking on solving this bug, but it can occur that it will be fixed when the new pvp update is introduced. Currently there is no eta on when this update will be here, but it is the main part the developers are focussing on pvp wise. To get out of the bug you or your opponent have to disconnect. Once again I am sorry for the inconvenience caused for you and your opponent. I hope I informed you well on this matter. Have a good day! Kind regards, Contrary

Great to hear! I will lock the thread since your issue got resolved. Have a good day! Kind regards, Contrary

Hello @Xiab, It seems like you didn't speak with Barry in Acuity Lakefront. He will tell you that he lost and that you need to go to Team Galactic HQ in Veilstone City. After that speak with the grunt in front of the Galactic HQ and you should be able to continue. Check out this Sinnoh walkthrough, it can be of great help. Hope this answered your issue. Have a good day! Kind regards, Contrary

Hello @Vinse, I am sorry for the caused inconvenience. I have spoken with a member of the scripting team and they have solved your issue. The Galactic grunt should appear now. I hope your issue got solved now and you can continue. Kind regards, Contrary

Hello @ZaiedAhmedpoke, I would like to inform you that the caught Pokemon in your 'Trainer card' should increase everytime you catch a Pokemon. The 'Owned' Pokemon in the Pokedex only increases when you caught a NEW Pokemon (one you didn't have the data from in your pokedex or that isn't showing the Pokeball icon with the picture). I hope this information answered your question. Have a good day! Kind regards, Contrary

Hello @rajkkapadia, I am sorry for the caused inconvenience. I see that you continued to play after this post, is the issue resolved? Looking forward to hear from you. Kind regards, Contrary

Hello @pepedos, I am sorry for the inconvenience. It seems like you lost the first chance to capture Kyurem, no worries though! Nikola now allows you to re-summon each legendary once. You need to beat him and it summons the legendary you want to battle and catch. Bear in mind that he will only restore the legendary this way once, whether or not you manage to capture it. Use this guide if you want to know how to reach Nikola: Trainers Valley Guide. I hope I answered your question and I wish you good luck with capturing your Zapdos! Have a good day! Kind regards, Contrary

No problem! Will lock the thread now since the issue is resolved. Have a good xmas!