Happymango

As you might already been told, we couldn't replicate the bug that you've told. Since we cannot help you further on this case, I would close the thread. Have a nice day.

Hi, @Sensei54 I have fixed your problem. Your blaziken will be placed at the last slot of your PC. Have a nice day. Kind regards, HappyMango.

Hi, @Tharun2007 Yes, it is true. The picture itself was posted officially in the announcement section from the official PRO discord server. For more information about the wave 2, please stay tuned. It would be officially announced at the PRO discord server and forums. Have a nice day. Kind regards, HappyMango.

Hi, @sttrider Are you still facing this problem? Can you try closing the game client completely and then relog into the game to see if you can move inside the game or not. I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @davilios20 I have informed the corresponding Staff Team to look into your issue. Please be patients in the meantime. I'll let you know as soon as possible when I receive an answer. Have a nice day. Kind regards, HappyMango.

Hi, @Mgandhi I'm really sorry for the inconvenience, but we don't restore items in such cases. This is because we cannot identify whether the item is really deleted upon deleting a pokemon. I hope you understand. I'm once again really sorry that we cannot help you on this matter. Have a nice day. Kind regards, HappyMango.

I'm truly sorry for the situation. Since we cannot help you further on your case, I'll be closing the thread. Have a nice day.

Hi, @gameste When you start the Heatran Quest your rare candies are kept inside a NPC until you finish the quest. You'll be able to receive your rare candies back when you talk to the NPC Buck after finishing the Heatran quest. Have a nice day. Kind regards, HappyMango.

Hi, @Bacini I'm glad that your problems have already been solved I'll now be closing the thread. Have a nice day. Kind regards, HappyMango.

Hi, @Guardian0000 I have checked your account's info and found out that you have started the Heatran quest, but didn't finish the quest. Your rare candies are locked inside the NPC Buck. You'll be able to receive your rare candies back when you talk to the NPC Buck after finishing the Heatran quest. Have a nice day. Kind regards, HappyMango.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

Hi, @Havvlucha I'm really sorry for the inconvenience, but I think it would hard for us to help you in this case. It would be unfair for all other players who have experienced the same problem I hope you understand. I'm once again really sorry that I couldn't be much help. Have a nice day. Kind regards, HappyMango.

I have been told that 1x leftover has been added to your account Can you tell me if your problems have all been solved? I'll be waiting for your reply.

Hi, @Nizyn I'm sorry for the inconvenience. First of all, I moved your post as an individual post. Next time it would be nice if you make a new thread for your problem as it would disturb the owner of the thread you posted. I hope you understand. I checked your account and couldn't find any problems. Can you tell me if your problems have already been solved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @papablack I'm sorry for the inconvenience. First of all, I moved your post as an individual post. Next time it would be nice if you make a new thread for your problem as it would disturb the owner of the thread you posted. I hope you understand. I checked your account and fixed your problems Can you check and see if your problems have been solved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

I'll now be closing the thread to prevent other players post in your thread. Have a nice day.

Hi, @EtherPies I'm sorry for the inconvenience. First of all, I moved your post as an individual post. Next time it would be nice if you make a new thread for your problem as it would disturb the owner of the thread you posted. I hope you understand. I checked your account and fixed your problems Can you check and see if your problems have been solved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @absoo I have recovered your gyarados. It should be placed at the last slot of your PC. Can you check and tell me if your problems have been solved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @Awacatillo I'm sorry for the inconvenience. I have checked your account's info and managed to fix your problem. Moreover, I have recovered your Greninja. It should be placed at the last slot of your PC. Can you check both statement and tell me if your problems have been solved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @Bep91 Due to the addition of Mysterious Candy, we don't offer de-level services to players now. As mentioned above, you can purchase Mysterious Candy from Department Store in every region (5k pokedollars), PvE coin shop (2 PvE coins) and PvP coin shop (1 PvP coin). By using the Mysterious Candy you are able to evolve pokemons that failed to evolve after reaching max level. Have a nice day. Kind regards, HappyMango.

Hi, @Scottyu Unfortunately, most of the time when a player gets kicked out of the game frequently, it's due to the player's internet quality Try log into the game several times and tell me if you are still facing the problem. I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

I'm glad that your party stuck problem has been solved I'm once again really sorry that I couldn't be much help on the first request. I'll wish you good luck within your journey. As we can't provide further help on this issue. I'll be closing the thread. Have a nice day.

I have removed your Johto pokemons from your party. Can you check and tell me if your problems have been solved? I'll be waiting for your reply.

I'm glad that your problems have been answered. I'll now be closing the thread. Have a nice day.

I'm really sorry for the inconvenience. I didn't know that there was a recent change and we can't reverse the merge when the player changed servers I'm so sorry... There is nothing that I can do to help you on your case... I think you have to re-do the story from the beginning. I'm once again so sorry for the wrong information. I hope you understand.