Happymango

I have received an answer. Unfortunately, when we checked your account game progress, we found that you have once failed the Dark Realm Quest. In order to receive a IV locked reroll ticket, you have to complete the quest without surrendering So, we can't help you further on your case. I'm once again really sorry for your issue. Have a nice day.

I received an answer that you might have defeated Horon for the Rapidash Mount before you caught the darkrai (When a player shouldn't be able to battle Horon before finishing the Dark Realm quest) The bug is fixed, but I think you might have gone through this issue before it was fixed. So, we can offer you this procedure if you agree. 1. Delete your Darkrai 2. Convert your account game process to where you can re-battle Horon to restart the Dark Realm quest. (You'll be able to re-catch Darkrai again with the same stats) 3. If you finish the quest, you'll be able to use the locked IV reroll ticket I'll be waiting for your reply.

I have recovered your pokemons. It should be placed at the last slot of your PC. Can you check and tell me if all of the pokemons have returned? I'll be waiting for your reply.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

Thank you for the understanding. I'll now be closing the thread. Have a nice day.

Hi, @Richdog I'm sorry for the inconvenience. I have informed the corresponding Staff Team to look into your issue. In the meantime, please be patients. I'll let you know as soon as possible when I receive an answer. Have a nice day. Kind regards, HappyMango.

Hi, @GeoMine I'm sorry for the inconvenience, but can you go to the dashboard "My Account" section, try changing your discord tag and see if your forum discord tag changes? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @valquiriana I'm sorry for the inconvenience. I have informed the corresponding Staff Team to look into your issues. In the meantime, please be patients. I'll let you asap when I receive an answer. Have a nice day. Kind regards, HappyMango.

Hi, @AngryArceus I'm sorry for the inconvenience. When using reroll ticket, the NPC shows you the changed IVs preview and asks you if you want to keep the old IVs or change the IVs into the new ones. I think you might have chosen the option to keep the old IVs We can't help you on this case, as it would be unfair for all other players who have experienced similar problems, I hope you understand. I'm once again really sorry for your situation and that I can't give much help on this problem. Have a nice day. Kind regards, HappyMango.

Hi, @AkiraXYZ I'm sorry for the inconvenience. I have informed the corresponding Staff Team to look into your issue, In the meantime, please be patient. I'll let you know asap when I receive an answer. Have a nice day. Kind regards, HappyMango.

As your problem being answered I'll now be closing the thread Have a nice day.

Yes, you'll be able to receive your items. When I checked, not only rcs but some types of potions were locked too because you couldn't completely finish the darkrai quest

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

Hi, @SapreAndett If you skipped battling Umbra while doing the Dark Realm quest, you won't be able to proceed the gengerite quest. There is a boss named Horon located at the Dark Valley. (Top of Necropolis) Defeating this boss will reset your Dark Realm in case you have something forgotten there. Note that you must defeat him without having any of your pokemons faint. If it's your first time defeating Horon, you'll only receive a Halloween Rapidash Mount, so you'll have to defeat the boss one more time in order to re-enter the Dark Realm. (Cooldown of the boss is 3 days) I hope this helped answer your questions. Have a nice day. Kind regards, HappyMango.

Hi, @PhaniKumar There is a boss named Horon located at the Dark Valley. (Top of Necropolis) Defeating this boss will reset your Dark Realm in case you have something forgotten there. Note that you must defeat him without having any of your pokemons faint. If it's your first time defeating Horon, you'll only receive a Halloween Rapidash Mount, so you'll have to defeat the boss one more time in order to re-enter the Dark Realm. (Cooldown of the boss is 3 days) If you manage to clear the quest after catching the darkrai, you'll be able to receive your items back I hope this helped answer your questions. Have a nice day. Kind regards, HappyMango.

Hi, @TiaMile I'm sorry for the inconvenience. I have contacted the corresponding Staff Team to into your issue. In the meantime, please be patient. I'll let you know asap when I receive an answer. Have a nice day. Kind regards, HappyMango.

I'm glad that you already received an answer I'll now be closing the thread. Have a nice day. Kind regards, HappyMango.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

Haha I'm really glad that your problems have been solved I little note before I close the thread, sometimes PRO mail gets categorizes as spam mail so usually when this problem happens it's best to check the spam mail section ^^ As the problem being solved, I'll now be closing the thread, Have a nice day.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day,

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

I'm glad that your problems have been solved I'll now be closing the thread. Have a nice day.

I have recovered your 6 pokemons. Swampert, Chansey, Volcanion, Gardevoir, Ralts and Mew. It should be placed at the last slot of your PC. Have a nice day.

Hi, @Bellal I'm sorry for the inconvenience. I have forwarded the following issue to the corresponding Staff Team to look into your issues. In the meantime, please be patient. I'll let you know as soon as possible, when I receive an answer. Have a nice day. Kind regards, HappyMango.