Happymango

Hi, @jason20190109. As what Raika mentioned above, challenging the boss in Dock Island House 2 requires an active membership :) Have a nice day. Kind regards, HappyMango.

Hi, @TrainerAK. Unfortunately you can't reset your account at the moment as the service is currently closed, so you'll have to wait until PRO staffs open up the service again. There is no set eta for when it will be opened again. But, when the service is re-opened, it will be an announced in both the Announcement Subforums and the announcement channel in our Official PRO Discord Server, so I recommend you to stay in touch with the announcements. Note that there are certain requirements for resetting your account, so check out the previous Account-Reset-Thread for detailed information about the requirements. However, if you think waiting until the server reopens is too long. I recommend you to create a new account and play in that account. (Each players can create 4 accounts in total) Have a nice day. Kind regards, HappyMango.

Hi, @ShieldandSword. I'm sorry for the inconvenience. But, currently there is a bug in the lend system where you receive your pokemons when the lend time finishes even though the player returns the pokemon beforehand. The pokemon is not gone from the database so you don't have to worry about this. I'm sorry once more for the problem. Have a nice day. Kind regards, HappyMango.

Hi, @TheoBooBoo. First, I want to note that there is a way to change your in-game name. Unfortunately you can't change your in-game name at the moment as the service is currently closed, so you'll have to wait until PRO staffs open up the service again. There is no set eta for when it will be opened again. But, when the service is re-opened, it will be an announced in both the Announcement Subforums and the announcement channel in our Official PRO Discord Server, so I recommend you to stay in touch with the announcements. Note that there are certain requirements for changing your in-game name, so check out the previous Name-Change-Thread for detailed information about the requirements. Have a nice day. Kind regards, HappyMango.

Hi, @NoSkill4Me. I'm sorry for the inconvenience. First I want to tell you there is a way to recatch kyurem. There is a boss called Nikola placed in Trainers Valley. If you beat this boss, you'll gain a chance to recatch one of the legendary pokemons you've failed to catch. If you didn't open Trainers Valley yet, please check this link for more information How-To-Open-Trainers-Valley. I hope you good luck. Have a nice day. Kind regards, HappyMango

I'm glad that your problems have already been solved. I'll close the thread. Have a nice day. Kind regards, HappyMango.

Hi, @LilOnel. I'm sorry for the inconvenience. Can you try following these procedures and see if your problems get solved? 1. Turn off the internet 2. Open game application 3. Get into the login page 4. Turn on the internet and login 5. Open option inside game and deactivate the auto updater I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, I have unmerged your account. Please, remerge your account choosing blue as your main account at the Dashboard. For more information how to merge accounts, check this link How-To-Merge. Keep in mind that after merge, your main account will be Silver.

Hi, @MizKun. Note that this game is a MMO based pokemon game that was meant to be hard compared to the original pokemon game, unique features were added to the game to increase the difficulty. As each transition quests to enter Hoenn and Sinnoh were added in purpose to make the story harder as it proceeds, it would be hard for us to simplify the quest. I understand that some players might feel it's too much and boring, but on the other hand, there are also many players who enjoy the new features. I'm sorry that we can't help you on this case. I hope you understand. Have a nice day. Kind regards, HappyMango.

Hi, @Westenbarlow. I'm sorry for the inconvenience. I have checked your account's database. The fact that your badges got reset and the pokedex on silver has far less entries than he had on blue, I think while merging you chose the wrong main server. (Had to choose blue but I think you chose red) We can unmerge your account and remerge with the correct progress for you, but if you had caught or traded any important pokemon while you played in silver, it will disappear while unmerge. Please think about this carefully, and tell me your thoughts. I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @Paynecake. I have checked your account's database, and found out that your main server was yellow. Note that red and blue server merged into silver server and yellow server changed its name to gold. As yellow being your main server long ago, your current main server should be gold. Can you please, log into gold server and check if you have all your progress saved? I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Hi, @RivalOrange. I'm sorry for the inconvenience. I think in your case, your first pokemon in your party while catching the ralts was a sync pokemon. As trace ability copies the opponent pokemon's ability, it should have copied your sync ability. The pokemon card shows the copied ability for awhile, so you should have mistaken that your ralts has a sync ability. I hope this answered your question. Have a nice day. Kind regards, HappyMango.

Since your problems seems to be solved, I'll now be closing the thread. Have a nice day :)

Hi, @UilsinhoC. I have deleveled your sneasel. Note that your have to level up holding a razor claw at night. I'll now be closing the thread. Have a nice day. Kind regards, HappyMango.

Hi, @Allsmell. From what I've know, bosses are affected by taunt and encore even though they are not locked by choice items. I hope you keep having fun playing the game. Have a nice day. Kind regards, HappyMango.

Hi, @Kanitz. I have checked your account's database and found out that you have deleted your sky-shaymin. I already recovered your sky-shaymin and it would be at the last slot of your PC. Can you check your PC and tell me if your problems have been solved. I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

Good to see that your problems have been already solved. I'll now be closing the thread. Have a nice day :)

I'll now be closing the thread. I'm sorry once again that I couldn't be helpful on this issue. I hope you still enjoy playing this game. Have a nice day :)

I have checked through the logs if you received any form of silver progress reset in the past, but there wasn't any form of reset in this account. Hmm, I think you might be mistaken "Bielxyzz" account with another account. I'll be waiting for your reply.

It's a known bug :( All the moves related to item exchange, unless using them in pvp battle, for example wild pokemon battle you can lose your item. (If use in pvp matches you won't lose items)

I'm glad that your problems have been solved. I'll now be closing the thread. Have a nice day :)

Hi, @Coono. I'm sorry for the inconvenience. I would like to inform you that we don't refund items that are lost when using Switcheroo/Thief/Trick/Covet unless there is a video proof that supports your claim, since it would be unfair for all other players who went through the same problem but couldn't get a refund. I hope you understand. Have a nice day. Kind regards, HappyMango.

I'm glad that your problems have already been solved. I'll now be closing the thread. Have a nice day :)

Hi, @Kirames. I'm sorry for the inconvenience. But, from what I know, you cannot promote an account to leader role using "/gpromote" command, the only way is to hand the leadership over. So, can you try using the /gleader command and see if it works? Type in any chat "/gleader Kirames" without the " using the current leader account. (Both accounts have to be online) I'll be waiting for your reply. Have a nice day. Kind regards, HappyMango.

I'll now be closing the thread. I hope you keep enjoy playing the game :) Have a nice day.