Maisa

Hi @Mumino Sorry for the delay. Your Pokemon have been restore and they should be in the last slot of your PC. Since the issue has been solved, I will be locking this thread now. Please make a new one if any further issues arise. Thank you for your patience and have a great day.

Hi @FilDC Sorry for the delay. Your Pokemon have been restored and should be in the last slot of your PC. I will be locking this thread now since the issue has been solved. Thank you for your patience and have a great day.

Hi @CosmicCadet10 Your Pokemon have been restored and should be in the last slot of your PC. I'll be locking this thread now. Please make a new one if you run into any further issues. Have a lovely day.

Hi @Partha69 After receiving the Halloween Rapidash mount, you will need to defeat Horon with the same requirements again in order to be able to go to the Dark Realm again. Do note that Horon has a 3-day cooldown, so he might not be there yet. Hopefully in defeating Horon again, that should let you go to the Dark Realm. I will be locking this thread now, feel free to open a new one if you run into any further issues. Thank you for your patience and have a great day.

Hi @imafreshbanana Don't worry about it. I'm just glad you were able to pass through the cave now. Since the issue has been solved, I'll be locking this thread now. If you run into further issues, feel free to make a new one. Thank you and have a wonderful day.

Hi @maticek1333 I'm glad that you were able to find the last spirit. There are indeed some new spots that are not on the screenshot I've sent. Since the issue has been solved, I'll be locking this thread now. Please make another one if you have any further questions or issues. Thank you and have a lovely day!

Hi @blackxfire Sorry for the caused inconvenience and the delay. Just a friendly reminder that all staff members are volunteers, and cannot be online 24/7, so please do not spam and instead bump your post every 24 hours if there is no reply. As for your Pokemon, they have been restored and should be in the last slot of your PC. Since the issue has been solved, I will be locking this thread now. Please make a new one should any further issues arise. Thank you for your patience and have a wonderful day.

Locked as answered here.

Hi there @Rhexnz27 Sorry for the caused inconvenience. I have forwarded this to the relevant team and it will be fixed. I'll let you know here once your Pokemon have been recovered. Have a nice day.

Hello @imafreshbanana The issue has been fixed and you should now be able to pass through the cave and not get stuck there. Can you please confirm this for me? Looking forward to your reply.

Hi @DevWee You will need a Pokemon that has learned the move Miracle Eye in your part in order to progress further. Some common Pokemon that can learn Miracle Eye is Natu or Abra. I hope that helped you. Please let me know if you were able to progress. Looking forward to your reply.

Hello @CosmicCadet10 The issue has been forwarded to the relevant team. I will inform you here once your Pokemon have been restored. Have a nice day.

Hi @Richdog Sorry for the inconvenience. Can you please tell me with as much detail as possible the Pokemon that you have lost. Looking forward to your reply.

Locked as resolved here.

Hi @baoquynh3723 Sorry for the inconvenience. Not being able to enter the Castle is only possible if you fail or retreat from the Dark Realm. If this happens, you will need to defeat Horon at Dark Valley, North from Necropolis, without having a single Pokemon faint in order to gain access to the castle again. Do note that Horon has a 3-day cooldown. I hope that helped you. Since the issue has been solved, i'll be locking this thread now. Please make a new one if you are still not able to enter the castle or Dark Realm. Have a nice day!

Hello @BabyIHateYou Sorry for the inconvenience. In order to get another chance at catching Darkrai, you will need to defeat Horon at Dark Valley, which is North from Necropolis, without having a single Pokemon faint. After you succesfully defeat Horon with said requirements, he will respawn at Alucard's Castle 3F. Additionally, after catching Darkrai, you can battle Horon again after 3 days to receive a Halloween Rapidash mount, and battle him again after 3 days to replay the Dark Realm quest should you want to. I'll be locking this thread now since the issue seems to have been solved. Please make a new one if you have any other questions. Thank you and good luck catching Darkrai!

Locked as resolved here.

Hi @CosmicCadet10 I apologize for the caused inconvenience. The bug should now be fixed, and nobody should experience the same thing again. Can you please tell me as much details as possible for the Pokemon that you've lost? Looking forward to your reply.

Hello @Mumino Sorry for the caused inconvenience. I have forwarded this issue to the relevant team and it will be handled from there. I'll let you know once your Pokemon have been restored. Have a nice day!

Hi there @lucario20 Sorry for the inconvenience. In order to start the quest for Gengarite, you will need to defeat Umbra in the Dark Realm. To replay the Dark Realm, you need to defeat Horon at Dark Valley, North from Necropolis, without having a single Pokemon faint. If you haven't gotten the Halloween Rapidash mount from Horon yet, then you will receive one the first time you battle him, and will be able to replay the Dark Realm the second time you defeat him. Do note that Horon has a 3-day cooldown. I hope this helped solve your issue. I'll be locking the thread now. If you run into any further problems, please make a new one. Have a great day!

Hello @blackxfire Sorry for the caused inconvenience. Can you please provide to me as much details as you can regarding the Pokemon you've lost. I will forward the issue to the relevant team after and let you know once your Pokemon have been recovered. Looking forward to your reply.

Hi there @maticek1333 Sorry for the inconvenience. Can you please confirm to me that you have checked every single spot possible here: Looking forward to your reply.

Locked as answered here.

Hello @phamhoanganh14 @NeonPurpleHaze @Talord94 Sorry for the inconvenience. In order to be able to start the quest for the gengarite, you will need to challenge and defeat Umbra in the Dark Realm. After that is done, you should be able to start the quest. If you have already completed the Dark Realm quest last year, you can replay it by defeating Horon at Dark Valley, which is North from Necropolis, without having a single Pokemon faint. You will first receive a Halloween Rapidash mount if you haven't already, where you will need to wait for 3 days for his cooldown, and challenge him again to replay the Dark Realm quest. I hope that helped you. I'll be locking this thread now. Please make a new one if you are still having trouble with this. Thank you and have a lovely day!

Hello @Prisha Your Pokemon have been restored and should be in the last slot of your PC. I'll be locking this thread now since the issue has been solved. Please make a new one if any other issues arise. Hi @Rhexnz27 Sorry for the inconvenience. Since I will be locking this thread, can you please make a new thread with as much detail as possible from the Pokemon you've lost. Thank you and have a lovely day.