Maisa

Hi there @FilDC Thank you for clearing that up. It's totally fine, don't worry about it. Currently, your Conkeldurr and Gengar have been restored and should be in the last slot of your PC. I will let you know once your other Pokemon have been restored. Have a great day.

Hi @ShadowPheonix12 Sorry for the caused inconvenience. All of your Pokemon have been restored and they should be in the last slot of your PC. Since the issue has been solved, I'll be locking this thread now. Please make a new one if any other issues arise. Thank you for your patience and have a wonderful day!

Hi @FilDC Sorry for the caused inconvenience. I have forwarded this to the relevant team and it will be fixed. I'll let you know once your Pokemon have been restored. Have a nice day.

Hello @Sol4r @Claw Your Pokemon have been restored and should be in the last slot of your PC. This thread will be locked now. Please make a new thread if any further issues arise. Hi@ShadowPheonix12 Since the original issue has been solved, I will be locking this thread now. Please make a new thread with the details of the Pokemon that you have lost. Thank you and have a wonderful day!

Hi @daicamax This bug has been fixed and you should be able to leave Alucard's Castle 3F. Can you please confirm this for me? Looking forward to your reply.

Hi @Baint Sorry for the inconvenience. In order to be able to go back to the Dark Realm, you will need to defeat Horon once again with the same requirements after receiving the Halloween mount. Do note that Horon has a 3-day cooldown. I hope that helped you. Please make a new thread if it does not work as I will be locking this one. Have a great day.

Hi @Gnirvin @4569rath @Iciv Sorry for the inconvenience once again. The issue has been fixed and you should be able to interact with Alucard at Alucard's Castle 3F, considering you've defeated Horon without having a single Pokemon faint. I'll be locking this thread now. Please make a new one if the issue has still not been solved. Have a great day!

Hi @Claw @Sol4r Sorry once again for the inconvenience. I will forward this to the relevant team and it will be fixed. I'll let you know here once your Pokemon have been restored. Have a lovely day.

Hello @player420 Sorry for the delay. Your Pokemon have been restored and should all be in the last slot of your PC. I will be locking this thread now. If you run into any other bugs or have any further issues, please make a new thread. Thank you for your patience and happy hunting!

Hi @soten Sorry for the inconvenience. After defeating Horon, please try to defeat him again after 3 days, and see if you are able to enter the Dark Realm. If the issue is not solved by then, please make a new thread. I will be locking this one now. Have a nice day.

Hi @Partha69 The issue should have been solved now, and you are able to go to the Dark Realm. Can you please confirm this for me?

Hello @Cedric0412 I'm glad to see the issue has been solved. Since it has, i'll be locking this thread now. Please feel free to make another one if you run into any further issues. Thank you once again for your patience and have a wonderful day!

Hi @Cedric0412 You should have 5 Halloween Candy in your bag now. Can you please confirm this for me?

Hi @isobeast09 To progress, you will need a Pokemon that has learned the move Miracle Eye. Some Pokemon that can learn the move are Natu and Abra. After defeating Alucard with a Pokemon that knows Miracle Eye, he will drag you into the Dark Realm. Please let me know if it worked for you.

Hi there @Arepaman Sorry for the inconvenience. Can you confirm to me that you've checked every single possible location of the spirits here: Looking forward to your reply.

Hello @pugduf @saba999 In order to gain access once again to the Dark Realm, you will need to defeat Horon at Dark Valley, which is North from Necropolis, without having a single Pokemon faint during the battle. Doing so should allow you to enter the castle again and enter the Dark Realm. I hope this helped you. I'll be locking this thread now, feel free to make a new one if you have any further questions. Have a wonderful day!

Hi @Prisha I'm sorry for the caused inconvenience. I have forwarded this to the relevant team and it will be checked out. Also, do you by any chance remember what the last Pokemon on your team was? I will not be able to recover it unless you remember what it was. Looking forward to your reply.

Hi @Colonelrobbe @J3rmz @saba999 Sorry for the inconvenience. In order to gain access once again to the Dark Realm, you need to defeat Horon in the Dark Valley without having a single Pokemon during the battle. If you have already completed that Dark Realm and caught Darkrai, then defeating Horon will reward you with a Halloween Rapidash mount. Do note that everytime you defeat Horon, there will be a 3-day cooldown before you can challenge him again. I hope that cleared up any doubts you had. I'll be locking this thread now. Please make a new one should any further issues arise. Thank you and have a wonderful day!

Hello @stavd To be able to start the quest for the Gengarite, you will need to defeat Umbra in the Dark Realm and have caught Darkrai. If you failed to do so, you can retry by defeating Horon at Dark Valley, which is North from Necropolis, without having a single Pokemon faint. I hope that helped. This thread will be locked now, if you run into any other issue, please make a new one. Thank you and have a great day!

Hi @Partha69 Sorry for the inconvenience as well as the delay. I have forwarded this to the CS team and it will be looked into. I'll let you know here once the issue has been solved. Have a nice day

Hi @Harjawaldar You are able to replay the Dark Realm once again for fun by defeating Horon at Dark Valley, which is North from Necropolis, without having a single Pokemon faint. Do note that if you do not have the Halloween Rapidash mount, then you will get the mount the first time you defeat Horon. After a 3-day cooldown, you will need to defeat him again with the same requirements to gain access to the Dark Realm again. I hope that answered any doubts you had. I'll be locking this thread now, please make a new one if any issues arise. Thank you and have a wonderful day!

Hi there @Xiru94 Sorry for the inconvenience. Can you please confirm to me once again the you've checked all the possible locations for the blue poke balls here: Also, let me know what your in-game name is so I can help check for you. Looking forward to your reply.

Hi @Claw Sorry for the caused inconvenience. Can you please tell me as much details as you can provide for the Pokemon that you've lost? Looking forward to your reply.

Locked as answered here.

Hi @daicamax Sorry for the caused inconvenience. I have forwarded this to the CS team and it will be looked into. I'll let you know once the issue has been fixed. Have a nice day!