Maisa

Hello @CroakMain As it is right now you need a pokemon with 220 happiness points and has learned the move rock smash to be able to break the crystals at Love Island. This is because the Love Island crystals have a high chance of dropping valuable rewards, such as a Deep sea tooth. You are still able to use the pickaxe and any other tool elsewhere, without the need of having a pokemon learning that specific HM. It is only at Love Island that you're unable to use the pickaxe. Hopefully this clears up any doubts you had. If you have any further questions feel free to reply again here. Thanks and have a nice day.

Hi @SanSoon Can you please send me a screenshot of what Wattson says in New Mauville? Looking forward to your reply.

Hello @SanSoon Sorry for the caused inconvenience. Can you confirm for me that you've talked to Wattson inside of New Mauville after defeating Wally? He should say this after you've defeated Wally: For a reference, please us this guide: Hoenn Teleport Quest. I'm looking forward to your reply, have a lovely day!

Hello @CroakMain Sorry for the inconvenience. This is indeed not a bug but intended. You need a pokemon with 220 points of happiness or above to be able to use rock smash on the pink crystals. Once broken, they take 5 days to respawn. You can still use your tools for breaking roch smash rocks outside of Love Island, and that goes for every other tool. I hope this solves your issue, feel free to reply here if you have any further questions. Thanks and have a lovely day!

Hi @Pokewon Has your issue been solved or are you still stuck on the Moon? If you still are, can you tell me what you did before taking the 7 moon dust? I'm looking forward to your reply, have a great day.

Hello @Diego88 Sorry for the caused inconvenience. I will forward the bug to the CS team, in the meantime you can have another player send you a battle request and you can logout during the battle, or simply go to the Sky Pillar, encounter a pokemon and logout. Both of these methods should transport you the your last PC. I hope this solved your issue, feel free to reply here if you have any further questions. Thanks and have a great day.

Hello @ngauloi I'm glad that you were able to finish it. Since the issue has been solved, i'll be locking this thread. Feel free to make another if you have any further questions. Have a great day!

Hello @Geralt316 Sorry for the inconvenience. Do you still need help with the issue? Please let me know if it hasn't been solved. Looking forward to seeing your reply, have a great day!

Hello @FRV2 Not a problem, i'm glad you found the issue to why you lost your pokeballs. I'll be locking this thread since the problem has been solved. Feel free to make another one if you have any further questions. Happy hunting and have a wonderful day!

Hi @FRV2 Sorry for the inconvenience. Have you recently started the Pinkan Island Quest? If so, your pokeballs get temporarily taken from the Pinkan Island Ranger. You can get them back however if you talk again to the ranger or complete the quest. I hope this solves your issue, let me know if it worked. Thanks and have a lovely day!

Hi there @ngauloi In order to continue the quest, you need to find the switch to deactivate the electric barriers, which can be found here: After that, you should be able to access a new room and battle a few more members again. Please tell me if this works. Have a great day!

Hello @ngauloi Can you confirm to me the in-game name of the account you are experiencing trouble with. Also, are you able to enter New Mauville past this door, indicated by the red circle? Looking forward to hearing from you. Have a great day!

Hi @zDragon109 Sorry for the inconvenience. I'm glad you could solve the problem. If you have any further questions or issues feel free to make another thread, as i'll be locking this one. Thanks and have a great day!

Hello @baoquynh3723 Thank you for understanding. Again, i'm sorry we can't do anything about your Tangrowth. I'll be locking this thread as the issue has been solved. Feel free to make another one if you have any further questions. Good luck on building your team. Have a lovely day!

Hi @baoquynh3723 Sorry for the inconvenience. Unfortunately we can't deevolve pokemon as our tools won't allow it. You can however request to delevel a pokemon in the Evolution and deleveling pokemon megathread or request a recovery of a pokemon you accidentally released in the Restore pokemon megathread. Once again i'm sorry for the hassle, I know how frustrating it can be for you, but please feel free to ask me anything you need to know. Thank you and have a great day!

Hi @Tsiakmakis I'm sorry for the inconcenience. Unforunately we are unable to give you a refund. Our testers have tested this, and were unable to replicate this bug, meaning it's not a confirmed bug. Additionally, it seems that no one has experienced the same bug that you are, and that you're the first to have experienced such bug. I'm very sorry once again for the inconvenience and hassle because I know how frustrating it is to lose money in such a way, but please let me know if you have any further questions. Thank you and have a wonderful day!

Hi @ngauloi Just to confirm, you've visited New Mauville correct? New mauville should be at Route 110, South of Mauville city. Also, keep in mind that you need to be Hoenn champ in order to be able to do this quest. Looking forward to your reply, have a great day.

Hello @ngauloi Sorry for the inconvenience. Can you please tell me what part of the quest you're stuck on, and if you still need help. Additionally, if it would be some help to you, feel free to check the teleport guide out: Hoenn Teleport Quest. Looking forward to hearing from you. Have a great day!

Hello @Glxdiateur Sorry for the inconvenience. Nikola can be battled more than once, however you can only recatch any released or failed first legendary attempts one time. You can read more about him here. As for your Heatran, unfortunately I cannot recover your first Heatran, I have however recovered your latest one you caught and released. It should be in the last slot of your PC. I hope this solves your issue, feel free to reply here if you have any further questions. Thanks and have a lovely day!

Hello @Ta7esh I am so sorry for the inconvenience. I have forwarded this to a CS, and you should now be able to teach Poison Jab to a pokemon that can learn it via move tutor. Thank you for reporting this bug. I'll be locking this thread now as the issue has been solved. If you have any further questions, feel free to make another one. Thanks and have a wonderful day!

Hello @Judje Sorry for the inconvenience. There are many ways to evolve different kinds of pokemon, some through trades, some through having max happiness, but the most common way to evolve them is through leveling up. You can always ask for help in the Help chat in-game or on our Official PRO Discord to ask for help on how to evolve a pokemon. To gain access to the Trainer's Valley, you need: - To have fought Red on top of Mt.Silver - 120 caught data of the Generation 1 pokemon registered in your pokedex. (1-150) - 38 evolved data registered in your pokedex. You can check how many caught and evolved data you have by opening your pokedex and checking the bottom part of the dex, like so: Pokemon you have evolved data for are indicated by a star. For example, you can see here I have evolution data for Ivysaur, Venusaur, Charmeleon, Charizard, and Wartortle: For additional information regarding Trainer's Valley, feel free to visit this link: Trainer's Valley. I hope this solves your issue. If you have any further questions feel free to reply here. Thank you and have a lovely day!

Hello @GeoMine Sorry for the inconvenience this has caused you. I've forwarded the bug to the CS team, and they've fixed the issue. There should now be an option to buy a Safari Pass from the EV Training Area Helpdesk NPC. After doing so, you can talk to the entry guards and you will only have to pay 2k for each entry to the Safari Wald. Thanks for reporting this bug. Since the issue has been solved, i'll be locking this thread. Feel free to make another one if you have any further questions. Have a lovely day!

Hello @FlameTiger I've successfully recovered your Tangela. It should now be in the last slot of your pc. If in the future you accidentally release a pokemon, you can post a reply here in the Restore Pokemon Megathread. Since the issue has been solved, i'll be locking this thread. Thanks and have a lovely day!

I'm glad your issue has been solved. I'll be locking this thread now, if you have any doubts feel free to make another one. Have a wonderful day!

Hi @lenteurman After checking a few things on our tools, it seems that you've never finished the quest, as made evident by the lack of a Micle berry and the Gracidea Flower in your bag, which are both needed to complete the quest. As for the Shaymin's caught data, it is most likely you've gotten it through bosses. Perhaps you didn't use this account and instead used another one to finish the quest and catch Shaymin? Looking forward to you reply. Have a great day!